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Water Softeners questions, answered by experts

A good hardness level for drinking water can vary based on personal preferences, but an ideal level is 3.5 to 7 GPG. This means your water isn’t soft or hard. However, some people prefer the “fresh” taste from the minerals in hard water, while others like the smoother, “slippery” texture of soft water.

If your water softener repair is fairly straightforward, like a simple filter replacement, then you can probably do it yourself with little risk. However, anything beyond a simple fix should be addressed by someone with extensive plumbing expertise to avoid costly water softener problems, like leaks. 

That said, even simple problems can be complicated to diagnose, particularly if your water softener is attached to a whole-house treatment system. So, unless you feel absolutely certain that the problem is an easy fix that you can take on yourself, it's probably best to hire a plumber to diagnose and fix the problem.

The most accurate way to determine whether you have hard water is to purchase a water test kit from a hardware store or send a tap water sample to a lab. But there are some signs you can look out for without professional testing. For instance, if you're consistently dealing with mineral stains on your glassware, windows, and shower doors, you're likely to have hard water. Hard water can also make it harder to lather and rinse soap, so if you're struggling to work up a good lather in the shower, hard water might be the culprit.

It’s unlikely that hard water on its own could cause substantial hair loss or damage, though it’s true that bathing in hard water can cause your scalp to feel itchy or flaky and might dull your hair’s natural shine. Using high-quality shampoo and conditioner or buying a whole-home water softener can decrease these issues.

It’s not a good idea to oversize your water softener. Doing so will mean the tank doesn’t get full, which can lead to channeling. This leads to a large portion of the resin beads not being utilized and the beads at the bottom of the tank being overused. Over time, this will reduce the efficiency of your system, not to mention that the upfront cost of an oversized softener is unnecessarily high. If you have a timed regeneration cycle rather than a demand-based one, you’ll also spend far more on replacing salt than you need to.

The Sandstone, MN homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.