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Water Softeners questions, answered by experts

The primary difference between a water softener and a water filter lies in what they remove from the water. A water softener is designed to remove hard minerals like calcium and magnesium. In contrast, a water filter has a broader effect, removing various contaminants above a certain size, which can include bacteria and other impurities.

To decide which you need, consider your goal. If you want to eliminate hard minerals, choose a softener. If you want to remove a wide range of contaminants, a filter is the better option. Filters are also generally less expensive to install. Depending on your water supply, you may need to install both for comprehensive treatment.

No. You should never directly drain a water softener into a sewer cleanout. This practice is illegal in many areas because it could allow raw sewage to get into your drinking water and make you seriously ill. Many places have codes requiring a specific seal, pipe, and a large air gap between a water softener and a sewage cleanout. Check out Florida's Plumbing Building Code as an example of what these restrictions might look like.

Yes. Hard water is what causes scale buildup, and a whole-house filter provides numerous benefits beyond water softening. Any water that enters your home will go through the filter, which cleans up all water that you will use for cooking, bathing, and drinking. A whole-house water filter also blocks harmful particles like heavy metals.

A lower-end water softener would cost around $900, not including installation. Each home has different requirements, water hardness, and number of inhabitants, so there’s a huge range in pricing—$600 to over $6,000. The average water softener repair bill is around $500, meaning it’s a much better option to repair any issues and only replace your softener if absolutely necessary. 

Yes, you can have both a water softener and a water filter. In fact, some manufacturers sell dual water softening and filtration systems that treat hard water and provide clean drinking water. If you’re unsure about what you need or want to discuss your options, reach out to a local water softener installation company.

The Shell Lake, WI homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.