DBS Residential Solutions, Inc

Competent, knowledgeable men came to do the work I needed. They even saved me money! They included me in every step so I understood the science of the work, which they very well explained. I highly recommend DBS.

Contracted with DBS for some concrete lifting and repair on my front porch steps that have sunk, and concrete steps to the sidewalk that slid downhill and pushed the landing above the sidewalk. Contract stated they would lift the porch steps and block to support, and remove and replace the landing that had shifted, while leveling the rest of the sidewalk, though my only concerns were for the steps. Crew came, filled the entire void of the porch with foam that lifted nothing, and simply cut off the end of the landing concrete, making a sharper and more awkward step with crumbling concrete visible. They then sent me an invoice for the full remainder, to which I responded with the unacceptability of the work and demanded a refund. $3400 total, received a call offering to drop the total to $2100 and gaslighting me about the experience and insisting on the quality of the work while making excuses about what was done and why. So, $2100 for some hidden foam under a sidewalk and some sanded joint caulk, while my actual concerns and contracted items are unmet. I recommend looking elsewhere for your projects, or having a professional review of the contract as I am looking into.

I accepted a bid and work was scheduled for end of June. At the quote Justin told me the job would likely be done early. I was called and the job was pushed back a week. Then that date came, and they tried to push me to July 24. A parent had surgery that day and I told them that didn’t work. So they moved it up to July 10. July 8 & 9th two people told me I was still on the books. Day of the foreman called me and canceled the job. They again tried to push me to July 24th. After a 3rd cancellation I asked for my down payment back. They told me it’s not their fault. That the foreman was in the hospital with cancer. Then why was I told the day before I was good to go? And why did the foreman personally call me to cancel if he was hospitalized? I was then told by 3 different people I would not be charged the 10% cancellation. When my refund check came, they withheld the money. I called about it and left voicemails. All were ignored. Finally got someone on the phone who said he would look into it and call me back. That’s hadn’t happened. This company is a bunch of liars and crooks.

lots of smoke and mirrors to cover spotty work. I have had three projects done with them and regret every one. the warranty is worthless if you don't do their "maintenance plan" they will not cover it. which costs enough to redo the job in 10 years. the work is cheap and if you point something out that is wrong they will send you a design specialist to ask for more money for a project you already paid for. 30,000 to level a garage floor. must be hard to do I guess. they are the only ones that can do it so they overcharge. done with 2 guys in 4 hours. hope the warranty is real on this one.

This was an absolutely garbage experience. The team showed up on the first day without a plan to do the job correctly. The team supervisor was rude and condescending. The team showed up late every day. When they were there they only worked a few hours or less because their equipment broke everyday. The people who showed up to do the work weren’t trained on the equipment they brought, nor were they able to fix it when it broke. The job was scheduled for Monday through Thursday. They didn’t finish and left pieces of my house laying in the snow. I asked them to take care of it and they said it would be fine. Well, they were supposed to show up Friday to finish but didn’t show. I called at 1030 and they said they would get on it. At 1230 they called and said they weren’t going to finish the job and it would just have to wait until Monday. In the meantime, strong winds came in and started blowing the pieces of my house everywhere…I had to run around picking them up. They finally showed up Monday to finish. I asked id they were going to clean up the loose insulation they left lying around—they said I’d never even be able to tell they were here…except I can. They left insulation all over the yard, im the snow, in the garage, and in the driveway. When I called the company to complain about all the BS, they said all they could do was take $250 off…because “that’s construction, sometimes things just don’t work out.” Well gee, thanks. Oh, and that updates bill I asked for at least three time that you promised you emailed? Yeah, you didn’t. But you had no problem sensing a letter threatening penalties and a lien. Dis you really think I would pay without an invoice? Well, at least now I know how they think its okay to do business. Hey DBS…that basement work I was going to have you do? Forget about it. I’ll hire someone that cares and has standards and integrity. I asked around about DBS at the home show this year…didn’t hear a single positive thing from anyone…all the other contractors told me they only heard horror stories about you from your customers. Way to polish your reputation. Do not recommend you hire these clowns unless you want a clown show. By far the worst contractor I’ve had the misfortune to deal with. Just save yourself the pain and heartache.

I recently hired DBS to do a basement project for me. The project involved involved installing interior drain tile, new sump pumps, new sump pump discharge, 2 egress windows, 2 small basement windows, rim joist insulation, and basement wall insulation. The whole project with DBS has been a horrible experience. Way less than the WOW experience I was promised to get from them. The designer came to my house on May 24th and bid the job. I had other contractors come up prior to DBS and bid the same job as well. DBS was the cheapest bid and even after reading the negative reviews about DBS on the internet I made the decision to go forward with them. I signed my bid on May 24th and paid 50% of the project cost as down payment. The timeline of the project was supposed to take 6 working days. They don’t work Saturday’s or Sunday’s so they scheduled 2 weeks for the job in case of rain or other issues. These 2 weeks were scheduled to be the last week in July and the first week in August. I was told by the designer (on May 24th) that about a month before the project start date the crew foremen would come up to take a closer look at the job to make sure they had all the necessary parts and supplies for the job. i was also told by the designer (on May 24th) that DBS would take care of all the required permits, utility locating, etc. The week after the 4th of July, July 6th I think it was, I called DBS to check and see when the foremen were going to come up to take a closer look at the job since it was now less than a month to the project start date. I was told by the person I spoke to that the crews decided it was a pretty cut and paste project and would not be coming up for the closer look. On Friday July 23rd I received a call from DBS saying the drain tile crew would be up on the morning of the 26th at 8AM and would have their part of the job completed in 2 days. On the morning of July 26th I received a call from the drain tile crew saying they wouldn't be there until about 10:30. They showed up at about 10:30 on the morning of July 26th and worked until about 4PM. This is pretty much how the work went for that week and the week after when they did show up, less than 6 hours of work per day. They ended up finishing up the interior drain tile project Friday August 6th, 8 days behind schedule. Tuesday August 3rd the crew showed up for the rim joist and basement wall insulation. Again this crew did not show up until about 10 AM and worked until 4PM. The drain tile crew was still in the basement working and the 2 crews were getting in each others way. They tried to work in separate areas of the basement but that didn't work out too well. The insulation crew finished up on Friday August 6th as well. Tuesday August 3rd the carpenters showed up to work ion the small window installation and also the egress window project. These guys also did not show up until about 10AM on the days they did show up and worked to about 4PM. They installed the 2 small windows this day. Wednesday August 4th I was at work and received a text from my wife at 1030AM saying DBS showed up with a mini excavator and was going to dig the holes for the egress windows. I asked her to check and see if there were any utilities marked yet and she said there was nothing marked and the guy was getting into the excavator to start digging. I work about 5 minutes from home and immediately left work to talk to the DBS crew. When I got there they had just started digging. I yelled at them to stop digging and shut the excavator off. I told them they absolutely cannot be digging without first getting the utilities located because my gas line is near where the egress windows need to go. The operator of the excavator said the utilities never got located and that they were on a tight schedule so were just going to dig carefully. I asked him if I was supposed to call and get the utilities located and he said "no, that is DBS's responsibility". I told him again he cannot dig without getting things located, even if he planned on digging carefully. The excavator operator called the utility company to come out and do the locating. The utility company told him that it could be up to 2 days before they were able to come out and locate. The excavator operator told me that waiting for the utility company is going to push the project back up to 2 days. He also told me he has dug tons of window holes in my area and pretty much knows how the gas line is ran. I told him I will deal with waiting the 2 days for the utilities to get located, because that is the safe and right thing to do. At this time, I had to go back to work. It looked to me as though the excavator operator and the other carpenter were packing up and going to head out for the day. About 5 minutes after I got back to work I received another text from my wife saying the guy from DBS was digging with the excavator again. I told her to immediately get our dog and our infant daughter out of the house and over to the neighbors yard and I will be right home. About 5 minutes after that (before I could leave work) I got another text from my wife saying DBS hit the gas line and they are now waiting for the gas company to get there to shut the gas off. The gas company came, shut the gas off, repaired the leak, and located the line for DBS. I was home by now and was very upset with the excavator operator for digging when I told him not to, he put the safety of my family at risk with his actions. As the gas guy was leaving he told the excavator operator the one hole for the window will need to be dug by hand because it is illegal to dig with an excavator within 5 feet of a buried gas line. DBS started digging by hand but as soon as the gas guy was out of sight the guy jumped back into the excavator and started digging. I yelled at the excavator operator and told him to listen to what the gas guy said. He told me the gas guy has to say those kinds of things when there is equipment around but didn't really mean it and he proceeded to use the excavator to dig. I was so upset and frustrated at this point I didn't know what else to say to the guy. They got the holes dug but ended up hitting my siding with the excavator bucket in a couple spots. The crew also left the 5 foot deep by 5 foot wide holes uncovered or unmarked for the night. Thursday August 5th the concrete cutters showed up to cut the holes in the basement wall so the windows could go in. We had got a lot of rain the night before and the cutters were only able to cut out one of the window holes due to the other hole being about half full of water. DBS and the concrete guys packed up at about 1PM on this day. So I had one open hole in my basement wall that was covered with 2 inch foam and the 5 foot deep by 5 foot wide uncovered open holes in my yard. I got a call from DBS on the morning of Friday August 6th saying they were not going to come up until Monday. I asked if somebody could at least come up and put a piece of plywood over the holes in my yard to keep people or animals from falling into them. I was told they would look into it and see what they could do. Nobody ever called me back or showed up to make the holes safe. Monday August 10th DBS showed up around 1030 AM and started framing in the 1 egress window where the hole was cut in the basement wall. Around noon the building inspector showed up and asked to see a permit, which DBS did not have. The building inspector shut the job down and said they could not resume work until a building permit was approved. The building inspector said that since the hole cut in the basement wall is 52" wide, it is considered by the code to be modifying the structure and a building permit is required. The inspector said DBS should have known a permit would be required for the work. Before the crew left for the day I asked if I could get a piece of plywood or something to cover the open holes in the ground to make them safe. The crew said they didn't have anything like that with them. I called DBS on Tuesday August 10 to ask about the permit situation. I spoke with Dan who said he would be my contact on this issue. Dan claimed DBS did not know a building p

Zach Royer and his crew were very professional and prompt. They did an excellent job of minimizing dust and disruption from the work and cleaning up after. I was pleased with the communication from letting me know when they could fit my work into the schedule, to a call in the morning letting me know they were on the way, to communication throughout the day. I do have some aspects of the job (buried drain line ) which will need to be completed in the spring. once the ground has thawed. But I am very pleased with the work to date. The work was not cheap but worth the quality.

They did a great job. They were courteous and explained everything clearly. Quote was reasonable. Provided quality service. They were late for work due to one of the crew member's truck not starting and they did not call us. I had to call them. Otherwise, they were great.

All DBS staff were all helpful, considerate and professional. Luc and Chris did a great job from start to finish (2-3 hours) and all surfaces were usable upon completion. Explanations were great and cleanup was well done. Tiny drill holes were filled and large cracks sealed and new appearance is very good and much improved. We are now fans of the process for these types of concrete problems. We have had mudjacking done before, for another house, but would only consider PolyLevel in the future. The warranty provided is another part of the value.

Very well...all the work was completed in one day.

This company was so professional, friendly, efficient, thorough, and did excellent work! They are a franchise of Dr. Energy Saver and often listed under that name. Ron came out and did a free inspection/estimate. He wrote up a clear and concise plan. They guys showed up and explained everything they were doing as they did it over the course of a couple days. Luke was especially good at keeping me informed of all decisions along the way and explaining the condition of our attic in detail. I feel like I learned a lot from him about my home. When previously unknown problems were discovered they stopped to discuss their solutions and cost overages with me before continuing with their work. I highly recommend this company! I also felt the cost was reasonable. They were able to assist with financing.

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Our home in Spooner Wisconsin had very high radon readings so I called DBS Solutions. Ron came out to meet with us. We also had some water issues in the basement that Ron was able to address, so we decided to have both problems fixed at the same time. We had some unusual requests in the placement of the pipes and fan for the radon. Ron was able to think outside of the box to make this happen. The job had some challenges. (weather, placement of components, crazy amount of rocks around the foundation) Ron and his crew were always cheerful and competent, very hard working. After completion, we were unhappy with how loud the radon fan was. Ron and Brandon headed back out and retooled the fan to make it much quieter. We are very happy with the work. No water in the basement, radon went from 28 to 1, outside and inside foundation looks great. I'd like to give a special thank you to Brandon. He worked the job from start to finish and did a great job.

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