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Water Softeners questions, answered by experts

You can decide whether you need a water softener or water filter based on how your bathing or laundry experience is. If you notice issues like limescale buildup, dry skin, or stains on dishes—all telltale signs of hard water—you'd likely benefit from a water softener. However, if your main concern is over chemicals or bacteria in your tap water filter, and not just comfort, a filter is a better option.

A tankless water heater should be at least 10 feet away from a water softener, although the pros you hire for water softener installation can help you determine the correct distance. These two units need to have some distance between them to prevent hot water from the tankless water heater from flowing backward into the water softener when it runs a regeneration cycle.

Hard water doesn’t hurt, but it might feel more abrasive, especially if you have sensitive skin. It’s also about how your skin feels after bathing. You might feel as though you have a sticky film over your body because you do—it’s all that soapy residue left behind because the hard water can’t rinse it off completely.

No. You should never directly drain a water softener into a sewer cleanout. This practice is illegal in many areas because it could allow raw sewage to get into your drinking water and make you seriously ill. Many places have codes requiring a specific seal, pipe, and a large air gap between a water softener and a sewage cleanout. Check out Florida's Plumbing Building Code as an example of what these restrictions might look like.

Water softeners have many benefits. The most important one is converting previously hard water—water with too many minerals—to more usable, easier water. When we say easier water, we mean water that’s easier to digest, less harsh on skin and clothes, and builds up less in the water system. Softer water may lead to lower energy costs and will extend the lifespan of all appliances that use water.

The Centuria, WI homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.