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"I realize this is a long review. I’m not usually one to leave a review (good or bad), but this company absolutely disgusted me. Here’s why. I will never again use or recommend this company. I was caught in the “1,000 year flood” that knocked out my furnace control circuit board. I knew this, and was on the phone 9:30AM SUNDAY (8/10/25) morning explaining that’s the ONLY part I need. Was assured that a tech would get to me that day. I called all day every couple hours and there was zero movement. Come to find out the call service they use can’t see the cases and notes that the main office enters. Big blunder there. My last call was around 8:30PM. The person on the phone tells me that my appointment EXPIRED?!? Now I’m mad. I asked for the manager to call me back because this is unacceptable. They tell me I’ll hear from her within 48 hours. Called Monday morning (8/11/25), gave all the details from Sunday. The main office can see the notes and all my calls. Told them the exact part I need and they again told me someone will get to me as techs are out until 10PM. I still called back every 3 hours or so looking for updates. No one could give them to me. They keep telling me my “standing” in line is valid for an “emergency service”. Called every few hours with no movement. The tech actually called me personally later that night and asked if he can come now, that would have been a $199 “emergency service call” since it was after hours. I asked if he even had the part on the truck, and he didn’t. So why would he even want to come? I denied that service call while he confirmed with his boss and the distributor that they had a board in stock and put it on Will Call for me, and the tech will be there in the morning to install it (Tuesday 8/12/25). Tuesday morning comes, and my power goes out at 8:44AM per the WE Energies text message I got. The tech calls me shortly after and says he will be going to pick up the board and be to my house. I told him about the power and he said there wouldn’t be much use to come with no power. Makes sense. I told him I’ll call the main office the second it comes back on. I got the text of power restored at 3:34PM. I was on the phone with Mr Hollands at 3:35PM. After all this…they tell me the soonest a tech can get to me is THURSDAY EVENING. What. The. ****. They told me I was on the waitlist for cancellations and I could slot in earlier if possible. I asked if the person on the phone with me (Gabriel) to call me the next morning (Wednesday 8/13/25) with some sort of status. He assured me he would call me by 9AM. He didn’t. I called the office AGAIN at 9AM Wednesday morning. At this point I still haven’t heard from the customer relations manager (Danielle). Turns out she’s off on Wednesdays. I spoke to another sales person that actually got me moved from Thursday evening to Thursday morning. They FINALLY get to my house Thursday morning, replace the board and everything works. Since it was sewer water that knocked out the board I wanted to be sure the inside of the unit was clean. I asked what I had to do to get inside the unit and he showed me, but also said that if I were to do it I would “void the warranty” and it would be $199 for him to do it. Since Mr Hollands installed the system literally LAST YEAR (July 2024) I accepted that keeping the warranty was probably for the best. BUT. Now that I paid $199 for Mr Hollands to clean the inside, I literally watched the tech remove 6 screws then use MY shopvac, MY bleach, MY rags….why did I pay $200 for that?!? As of writing this, 8/21/25. I still have not heard from this Danielle person. 8 business days later, when I was assured I would hear back in 48 hours. I am EXTREMELY disgusted at the way I was treated, lied to, and hung up on by this company. Never again will I be calling them. I advise you to do the same."

"earg ewe eegwe"

"Awesome, Craig was on time. My job was scheduled the same day.!! Thank you so much"

"Mike installed lights in our kitchen, installed 2 ceiling fans and gave us a good recommendation to install a timer switch in our bathroom. Everything looks great and we are loving the timer switch in the bathroom. Very professional and left the area clean after work was completed. Will definitely hire again in the future. Highly recommend"

"I couldn't be happier. From Mike the estimator, who first tried to locate the problem wiring but the wiring was about 60 to 70 years old. We knew it needed to be replaced. Mike was there about 2 to 3 hours and didn't charge us for that time. Our electricians, Kris and Adam were wonderful. Since I would have all ceiling boxes installed I was told I could have one in every room if I wanted. I had ceiling fans put up in the kitchen, dining room, living room and my daughters bedroom. All rooms but the other bedroom as no one stays in that room and I already had the light fixture. She got motion sensor closets that not only go on when the closet is opened, they are quite bright for her to see her clothes, which was a big problem for her in the past. The back hallway has always been an issue changing lightbulbs as it is a really high ceiling and very hard to change bulbs. They put in recessed lighting with LED lightbulbs that they say will last 50 years. They also put one of these recessed lighting in the kitchen in leu of the tulip light fixture that she had. They even fixed the outside lighting so when our dog goes out at night we can actually put a light on for him. (He is a black lab, very hard to see in the dark.) The whole job was completed in 4 days and they cleaned up great. I am very impressed and will definitely use them again."

"Tim was highly professional and punctual in fact they showed up an hour early. I wasn’t able to be home while Tim was performing the work. But he kept me in the loop the entire time. He advices a better alternative to solve my electrical outlet needs. Tim was very responsive with addressing all of the questions I asked via text leading up to the install day. Over the last couple of years I’ve had electrical work done by three other electricians two of which were good. Overall the level of service Tim provided was above and beyond."

"It went well. He totally connected everything to the junction box and made sure that all the electrical devices were connected. Everything was connected properly and the electricity was running properly and those switches were controlled by them and he also included a dimmer switch on the light fixture. He did a really good job in figuring out how to bring the wires through the ceiling of our condo. He came very very soon after we contacted him and I was very glad that he was able to come right away to get it done so quickly."

"They did everything I ask for and did a good job cleaning up."

"Ironworks is very knowledgeable and responsive, ultimately in emergency situations. Jerry does not make me feel dumb and gives great tips for keeping us “users” out of big trouble. He is a lifesaver! Thank you!"

"Elliott has a great attitude, Very thorough, fast, and the work was excellent and might I add very reasonable"