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"I realize this is a long review. I’m not usually one to leave a review (good or bad), but this company absolutely disgusted me. Here’s why. I will never again use or recommend this company. I was caught in the “1,000 year flood” that knocked out my furnace control circuit board. I knew this, and was on the phone 9:30AM SUNDAY (8/10/25) morning explaining that’s the ONLY part I need. Was assured that a tech would get to me that day. I called all day every couple hours and there was zero movement. Come to find out the call service they use can’t see the cases and notes that the main office enters. Big blunder there. My last call was around 8:30PM. The person on the phone tells me that my appointment EXPIRED?!? Now I’m mad. I asked for the manager to call me back because this is unacceptable. They tell me I’ll hear from her within 48 hours. Called Monday morning (8/11/25), gave all the details from Sunday. The main office can see the notes and all my calls. Told them the exact part I need and they again told me someone will get to me as techs are out until 10PM. I still called back every 3 hours or so looking for updates. No one could give them to me. They keep telling me my “standing” in line is valid for an “emergency service”. Called every few hours with no movement. The tech actually called me personally later that night and asked if he can come now, that would have been a $199 “emergency service call” since it was after hours. I asked if he even had the part on the truck, and he didn’t. So why would he even want to come? I denied that service call while he confirmed with his boss and the distributor that they had a board in stock and put it on Will Call for me, and the tech will be there in the morning to install it (Tuesday 8/12/25). Tuesday morning comes, and my power goes out at 8:44AM per the WE Energies text message I got. The tech calls me shortly after and says he will be going to pick up the board and be to my house. I told him about the power and he said there wouldn’t be much use to come with no power. Makes sense. I told him I’ll call the main office the second it comes back on. I got the text of power restored at 3:34PM. I was on the phone with Mr Hollands at 3:35PM. After all this…they tell me the soonest a tech can get to me is THURSDAY EVENING. What. The. ****. They told me I was on the waitlist for cancellations and I could slot in earlier if possible. I asked if the person on the phone with me (Gabriel) to call me the next morning (Wednesday 8/13/25) with some sort of status. He assured me he would call me by 9AM. He didn’t. I called the office AGAIN at 9AM Wednesday morning. At this point I still haven’t heard from the customer relations manager (Danielle). Turns out she’s off on Wednesdays. I spoke to another sales person that actually got me moved from Thursday evening to Thursday morning. They FINALLY get to my house Thursday morning, replace the board and everything works. Since it was sewer water that knocked out the board I wanted to be sure the inside of the unit was clean. I asked what I had to do to get inside the unit and he showed me, but also said that if I were to do it I would “void the warranty” and it would be $199 for him to do it. Since Mr Hollands installed the system literally LAST YEAR (July 2024) I accepted that keeping the warranty was probably for the best. BUT. Now that I paid $199 for Mr Hollands to clean the inside, I literally watched the tech remove 6 screws then use MY shopvac, MY bleach, MY rags….why did I pay $200 for that?!? As of writing this, 8/21/25. I still have not heard from this Danielle person. 8 business days later, when I was assured I would hear back in 48 hours. I am EXTREMELY disgusted at the way I was treated, lied to, and hung up on by this company. Never again will I be calling them. I advise you to do the same."

"On Wednesday morning I woke up to water in my basement due to a leaky gauge. I called Agua Well and Pump and they told me they could try to get out that day but for sure the next day. The woman that answered the phone gave me her cell phone number so I could forward a video of the problem. About 4 hours later, I received a call that they would be at my house in 5 - 10 minutes. I left work and by the time I got home, they were there. The service technician, Chad explained everything to me and gave me his recommendation to replace the pressure tank due to the gauge leaking and the age of my tank. I went back to work and the job was completed by the time I got done for the day. Excellent communication and customer service!"

"Joe was amazing. Was able to assist with our project next day and very available for questions prior (as I had many). Project was quick and done well. Will use him and premier water heaters again!"

"I called this company to jet my sewer line, they did it and damaged my sewer tile in the process...the jetting only lasted 7 months and I called them back, this time they rodded it, at additional cost of 335.00, then sent a camera to check the line, and that is when the damaged was exposed. If you have this company do your work, make them send the camera down the sewer line BEFORE AND AFTER they perform the work because they will deny any damage that they caused. I called this company because of a referral that they were Christians...God sees all!"

"Very well. Only in need a copy of my receipt sent to [email protected]. The amount was $1436 and is needed immediately for State Farm insurance inspection tomorrow."

"the contractor did a great job"

"We honestly had the BEST experience with this company. They were quick to call us and set up an appointment. They were very professional and made quick work of our problem. They were even very patient with our too friendly house cat. Tony and Ken were outstanding and we would 100% hire them again. We can not recommend them enough. Honestly, 5 stars all the way around. "

"Premier Pro was anything but professional. The initial sales person insisted that the work could be completed in three days. In fact, it took 3 to 4 weeks. This was not a problem for us. Problems included: 1. the wall between the bathroom and the adjoining bedroom was broken through, 2. the placement of the pan in the shower was not proper properly pitched so that water would collect in the shower. 3. There was water damage in the dining room ceiling below the bathroom caused by leakage from the installation. 4. the shower door was never fitted properly. When I contacted premiere pro they reluctantly sent out an installer to investigate and did so on two separate occasions after that over the course of about eight months. The conclusion was that there was no repair avaialable. The management was also rude and inappropriate. I had to hire another contractor to finally resolve the problem. I was offered $200 as compensation, which I did not accept. Final advice: caveat emptor!!"

"He did the job, but charged us $504 to replace a mixing valve. Part was under $100. He was here less than 2 hours."