Carl's Plumbing Services Inc

Terrible business!!!, the plumber Austin is a scammer. Don't go with this company. He tried to get more money on an install that the city did not approve to get to fix it. They don't do boiler/water heater installations up to code. The city inspector did not approve their installation because they failed to properly secure the boiler, it was bobbly among other things. The guy came after a month , but refused to fix their own install mistakes unless we paid him $140 for 10 minutes, scammers!!!

Our service tech was on time, polite, and incredibly knowledgeable!

Disposal, the tech got it going but provide no root cause information. Was in and out with little feedback or interaction. Leaking pipe issue, snaked the pipe and again provide very little feedback. Feel like this firm sends out under qualified individuals for some of the lesser tasks. Will for sure not hire them again for any jobs.

Way too expensive! $120 per hour plus $55 travel fee. Too expensive to snake out clog sink plus $1o for use of snake. Unacceptable that they charge out the nose for simple procedure. I will find another local plumber. And receptionist was not very friendly. Tech was friendly.

Outstanding. Chris was the plumber Carl's sent. The repair job went very well, no issues that Chris couldn't handle. Job was completed in under an hour. I've been using Carl's for over 10 years. Great service, highly professional, good price. I will continue to use them for all of my plumbing needs.

The service tech on site was fine. He was professional and gave his assessment within a few minutes of arriving, however, the interaction with the person on the phone dispatch was difficult and cumbersome to manage. It sounded as if he wished he was doing anything but answering the phone to assist people with issues related to plumbing. It's not my bag either but I'm also not being paid to interact with people who needs plumbing contracting services. Friendly advice to the dispatcher if he's reading this review... find a new career path - you were transparently pained during multiple telephone conversations with a fellow human being. The on site interaction and laborious dealings with a dispatcher aside, the whole process was strained by a 3rd party, HSA Warranty, that complicated the pricing, transparency of replacement unit, and logistics for executing such a replacement. It's probably a decent rule of thumb to avoid most contractors that work with that sort of 3rd party insurance provider, anyhow. 3P insurers' business models are predicated on limiting consumer choice (ie work with a single contractor in a specific area), obstructing efficient project planning (have to work through 3P Insurer to coordinate with their approved contractor), and offering no product or service pricing transparency (no one at their contractor or at the 3P can answer questions regarding specific pricing of the unit or even the make and model... there is extensive upcharging for extra work beyond removal and direct installation of a unit). A 3P Insurer of home appliances will hide behind vague contractual language that are poorly explicated in the terms. If you seek a cash settlement, a 3P Insurer will not validate a cash payment until a separate, licensed contractor is shown to have completed the work due to supposed 'liability' that the unit is not replaced or fixed properly. As if someone would really live without a water heater... It is a long, cumbersome process that sucks up our most precious resource, time. I'd advise to avoid working with 3P Insurers of appliances and possibly contractors that are enlisted in their service.

I admit that seeing many bad reviews of this company made me nervous. I had to go with them because of our home warranty as well. However, Carl arrived only 15 minutes into the my given window time so I was happy with the quick arrival time. He immediately went to work and got the leaky toilet started on a new ring and then attempted to snake out the clogged toilet. At first he thought something foreign was plugging it because the snake wasn't clearing it out (he asked if I had kids). He mentioned that he could take off the toilet to try to get further but that cost would be on us since pulling a toilet for a clog isn't covered under the home warranty. I was hesitant because I was sure there was nothing unusual in my toilet. My kids aren't that young. He then noticed that our toilets drain through PVC pipes in the yard and offered to look at those. He found the clog in an outside pipe and then called the warranty company to ask if clearing out those are covered under our policy. They said it was so he then promptly unclogged it. My cost to have both issues fixed was just the $75 service charge. I do not know what the charge would have been if the insurance didn't cover the issues, hence my N/A answer on the price.

The plumbers were very thorough and courteous. The only reason why I gave it an overall B rating was because they knocked over a paint sample container carrying the water heater to the basement (which got on the white walls, but I easily cleaned it up) and they left some pipe savings on the drain cover.

Carl's Plumbing called on Monday in response to our week-end request for non-emergency service through AHS and arranged a Tuesday repair appt. The service technician arrived promptly at the Tuesday appt. time, evaluated the situation, and replaced the disposal unit. The standard $75 service call fee was all we had to pay --- the AHS warranty covered all additional charges.

Initially scheduled appointment to have above services competed same day. We found out that we purchased a water heater with power vent. Paul explained the benefits and difficulties of installing the power vent and helped us make the informed decision to return the power vent and get the passive version. Installed gas line for stove quickly and easily and waived extra charge for the return trip of installing the new water heater 10 days later. Very happy with service.

They were very professional and easy to deal with

Rude customer service with a don't care attitude. They don't give you a heads-up if they are late. They performed service at my home and were contracted through my home appliance insurance company. 
Not a  good company to deal with. Next time I'll ask my insurance company to select another provider for my needs.

unknown

This is not a professional plumbing company. They did some work through my home warranty company. They had to come back to repair leaks a second time because they don't have the proper equipment. Using soap and water to find leaks is old technology.

If you need any kind of paperwork good luck. I've been trying for a month to get a receipt.

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unknown

- Scheduling an appointment was easy.  I called on Thur, the appointment was scheduled for Monday
- Appointment was scheduled between 9a-11a, but Carl didn't show up til 11:20a.  He did call informing me he was running a little late, which was nice.
- the piping for the outdoor spigot ran vertically in the wall, which made the repair difficult.
- the work was completed in about an hour.
- contractor was polite, conversational, clean, and did the work correctly.
I would definitely use Carl's again.

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unknown

Paul arrived on time as scheduled, was very friendly and respectful of our house.  In the end our hot water heater is still functioning properly, but due to the amount of iron in the city water we need to flush our hot water heater every three months.  Paul flushed the tank and showed me the recommended way to flush and also talked me through what we might be able to do to minimize the iron issues going forward.

unknown

I've had really good experiences with them. I had an experience where they thought they had called me to set-up an appointment and they actually hadn't. In fact, I'm still in a debate with them about it because the house is in Florida and they called me at my tenant's house saying we had an animal and we didn't have one. I even called the home warranty company and said, tell them what happened. I even printed out my phone record so they could absolutely see that I haven't gotten a call for them to set up an appointment. I haven't got the call until the day that they sent the appointment. I've sued them several times. The plumber was great but when I tried to contact the office to let them know that there was a mistake, they absolutely would not listen and would not believe they made the mistake. They were sure that it had to be my mistake. I knew that I hadn't gotten the call, on the phone number that they would've called, I never got the call.

It was great, they could have easily tried to get me to replace the old valve and pipe but instead he added some plumbers tape and it was fixed easily. The blockage was due to roots and he snaked it which brought up a giant clump of roots. The whole job took 1.5 hours and he worked fast. He also showed up early which was very helpful. This is the second time we have used Carl's and will definitely use them again.

Eternal Tankless Water Heater GU195S
I bought this system April 2013.  I paid over $4,000.00 for it.  It failed within 2 years.  Problem first started happening when the hot water lasted about 5 minutes.  After 1 month, the hot water never got hot anymore.  You would get luke warm then cold freezing water after about 2 minutes.  This was in January in Wisconsin.  I have a home owners warranty with HSA on my house so I called them.  It should have been covered under warranty with the manufacturer or my home owners warranty.  They sent out the same company Carl's Plumbing that installed it.  They looked at the unit and stated the thermostat was bad and had to replace the entire unit.  They also stated that the manufacturer wanted a water sample to see if my water was hard.  This would void the warranty.  I was never told this when it was installed.  I had to pay $345.00 for a permit, extra parts, the $75.00 to HSA and the water test.  They installed in on January 28, 2015.  Three weeks later the new water heater is doing the same thing now. Ugh.  On February 18th, I call it in again and Carl?s Plumbing came out to look at it on February 20th.  Another day off of  work.  They worked with you (Eternal) and found that a mixing valve was faulty.  I had to wait until the following week which was February 27th to have them come back and install it.  Next think they tell me is that it isn?t that part but from the picture Carl?s Plumbing sent them it was a dented tank.  It is now March 5th and I still have no hot water. Carl?s plumbing stated today that they are waiting on a call from Eternal as to what to do next.  In total I have had to take 6 days off of work which I can?t afford right now.  I have not had true hot water since before Christmas.  Well its now March 10th.  As of yesterday, Carls Plumbing stated they cannot install a standard water heater because there is no room in utility room for one without being out of code.  They could remove my water tub and install a drain but would not quote me a price.  The $2500.00 would only cover the unit and placement of unit without any modifications.  They would not bend one bit and neither would Eternal on my refund.  I asked for my 2500.00 to be mailed to me and am waiting for a check which will take 30 days.