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"I realize this is a long review. I’m not usually one to leave a review (good or bad), but this company absolutely disgusted me. Here’s why. I will never again use or recommend this company. I was caught in the “1,000 year flood” that knocked out my furnace control circuit board. I knew this, and was on the phone 9:30AM SUNDAY (8/10/25) morning explaining that’s the ONLY part I need. Was assured that a tech would get to me that day. I called all day every couple hours and there was zero movement. Come to find out the call service they use can’t see the cases and notes that the main office enters. Big blunder there. My last call was around 8:30PM. The person on the phone tells me that my appointment EXPIRED?!? Now I’m mad. I asked for the manager to call me back because this is unacceptable. They tell me I’ll hear from her within 48 hours. Called Monday morning (8/11/25), gave all the details from Sunday. The main office can see the notes and all my calls. Told them the exact part I need and they again told me someone will get to me as techs are out until 10PM. I still called back every 3 hours or so looking for updates. No one could give them to me. They keep telling me my “standing” in line is valid for an “emergency service”. Called every few hours with no movement. The tech actually called me personally later that night and asked if he can come now, that would have been a $199 “emergency service call” since it was after hours. I asked if he even had the part on the truck, and he didn’t. So why would he even want to come? I denied that service call while he confirmed with his boss and the distributor that they had a board in stock and put it on Will Call for me, and the tech will be there in the morning to install it (Tuesday 8/12/25). Tuesday morning comes, and my power goes out at 8:44AM per the WE Energies text message I got. The tech calls me shortly after and says he will be going to pick up the board and be to my house. I told him about the power and he said there wouldn’t be much use to come with no power. Makes sense. I told him I’ll call the main office the second it comes back on. I got the text of power restored at 3:34PM. I was on the phone with Mr Hollands at 3:35PM. After all this…they tell me the soonest a tech can get to me is THURSDAY EVENING. What. The. ****. They told me I was on the waitlist for cancellations and I could slot in earlier if possible. I asked if the person on the phone with me (Gabriel) to call me the next morning (Wednesday 8/13/25) with some sort of status. He assured me he would call me by 9AM. He didn’t. I called the office AGAIN at 9AM Wednesday morning. At this point I still haven’t heard from the customer relations manager (Danielle). Turns out she’s off on Wednesdays. I spoke to another sales person that actually got me moved from Thursday evening to Thursday morning. They FINALLY get to my house Thursday morning, replace the board and everything works. Since it was sewer water that knocked out the board I wanted to be sure the inside of the unit was clean. I asked what I had to do to get inside the unit and he showed me, but also said that if I were to do it I would “void the warranty” and it would be $199 for him to do it. Since Mr Hollands installed the system literally LAST YEAR (July 2024) I accepted that keeping the warranty was probably for the best. BUT. Now that I paid $199 for Mr Hollands to clean the inside, I literally watched the tech remove 6 screws then use MY shopvac, MY bleach, MY rags….why did I pay $200 for that?!? As of writing this, 8/21/25. I still have not heard from this Danielle person. 8 business days later, when I was assured I would hear back in 48 hours. I am EXTREMELY disgusted at the way I was treated, lied to, and hung up on by this company. Never again will I be calling them. I advise you to do the same."

"Did an awesome job. Highly recommended."

"Very patient and helpful"

"Joe was amazing. Was able to assist with our project next day and very available for questions prior (as I had many). Project was quick and done well. Will use him and premier water heaters again!"

"I called this company to jet my sewer line, they did it and damaged my sewer tile in the process...the jetting only lasted 7 months and I called them back, this time they rodded it, at additional cost of 335.00, then sent a camera to check the line, and that is when the damaged was exposed. If you have this company do your work, make them send the camera down the sewer line BEFORE AND AFTER they perform the work because they will deny any damage that they caused. I called this company because of a referral that they were Christians...God sees all!"

"Very good I hire again good job"

"Called Eric, he called back within a couple of hours. Came over to my house that evening with a new hot water heater per my requested specs.. Got it installed in about 2 hours. He also rerouted my gas pipes to the new hot water heater to meet code. He also explained what he was doing and answered all my questions. I will call Gans Plumbing for any future plumbing needs."

"Very easy to work with. Was satisfied with the work done. He accommodated my schedule. I would hire him again."

"Theo is the best!! He is fast and efficient. I have had home do several projects around my home. He also has helped my grandfather fix numerous things in his home."

"Reasonable price Thank you so much Michael was very helpful and fix the problem in reasonable time. They were able to come out same day to get it done which I appreciate and thank you so much. The price was reasonable as well. We'll definitely be calling again if any issues come up in the future."