About us
Aqua Well & Pump Systems, Inc., is a 3rd generation; family owned & operated, well and pump service company, serving all of Southeastern Wisconsin. Our mission at Aqua is to provide our customers with a safe, reliable water supply, while safe guarding & promoting the protection of our most precious resource. To accomplish this mission, Aqua is dedicated to investing in promotion, equipment, & most of all people who share the same core values of knowledge, integrity, hard work, & honesty. Aqua provides pump & well drilling service for residential, industrial, commercial, & farm applications. services.
Business highlights
Services we offer
Water-well pump service & replacement, Pressure tanks, samples & Well inspections. Laterals line repair & replace . Air charging. Code repairs. Chlorination. Pressure tanks. Well drilling. Airlifting & clean outs. Increased well production. Well Abandonment. Yard hydrants. Horse waterers. Emergency services.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- CreditCard
- 3
Assorted photos uploaded by Aqua Well & Pump Systems, Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 0% | ||
| 3% | ||
| 4% |
Filter reviews by service
My experience with Aqua Well was horrible. Last December we noticed our water pressure was going down and called Aqua Well to check on the problem. After checking the well they told us it was possible they could clean out the existing well to restore the pressure and if that didn’t work they would need to drill a new well. Based on our discussion we agreed that it would be best to wait until spring to do the work. In spring we contacted Aqua Well and set up an appointment. The technician was unable to clean out the existing well and told us a new well needed to be drilled but no one was available until the following week – meaning we would be without water for about a week. I called Jean at Aqua Well and she told me that they don’t drill wells (despite that being listed as one of the services they offer on their web site) and the sub-contractors were busy until the following week. I questioned why they would even do this on a Friday if they didn’t have the ability to complete the job and Jean told me it was my fault for allowing them to do it on a Friday. She also told me the technician offered to reconnect the well but we refused. I explained to Jean that the tech told us if they reconnected the well, the sludge from trying to bail out the well would cement all of our water fixtures shut and we would have to replace all of them, and her response was “They did offer and you refused” – what kind of reputable company would even consider that an offer? Aqua Well then sent us an estimate for a new well at over $15,000. Due to the horrible customer service and the bind they left us in I started calling other companies. One company who used the same sub-contractor to dig the well was about $500 cheaper for just the sub-contractor than Aqua Well. Another company told us that a non critical job should never have been started on a Friday and especially not in spring when all the well drillers were busy with new constructions. Another company asked us why they weren’t re-drilling the existing well which I didn’t know myself. We decided to use another service provider, they re-drilled the existing well, got us strong water pressure the same day and saved us over $11,000. In all fairness I do need to thank Aqua Well for providing such rude customer service and dragging their feet on completing the job – if they have been professional and able to do the job right away it would have cost us $11,000 more than it did so my sincere thanks them for their horrible service.
"Dear [Member Name Removed] I'm extremely sorry for the late response, this review was just brought to my attention. I see on July 22, 2013 you gave us a great review and we always appreciate them. This review was hard to read and is not in any way shape or form how Aqua ever wants any of it's customers to feel. [Member Name Removed] we are happy you had your issue resolved with a driller willing to pull over the top of your old well. This however, has never been our policy or our subcontractors. That being said, this job was handle by a long term office staff employee that was entrusted to take care of our customer's as family. That did not happen in your case and in several others. Aqua has taken care of this situation internally and we deeply regret the horrible experience this caused you. Sadly the damage has been done and we have lost your trust. If there is ever a time we could be given the opportunity to regain your trust we would give you the customer service & respect you deserve."
Josh showed up and was very polite. I explained the situation that a home inspector had found some water near the water pump and that we had to have the "leak" repaired as part of the home sale.
Josh wiped down all the pipes and watched for leaks for five minutes and determined that water on the floor and pipes was due to condensation.
The woman answering the phone had actually asked me if it was just condensation when I called to make the service call but told her we had to have someone come out to inspect.
Used Angie's List coupon.
Josh was great, super polite and explained everything he was doing.
Licensing
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