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"Jerrod the owner of Archstone was emphatic to point out that he is one of the best if not the best and a very conscientious and honest man. He said the mortar on exterior house wall is very hard and can't be ground out. Per his expert advise the best things is pressure wash and scrape out loose and damaged mortar and use sponging technique to fill in cavities with type S mortar. I understood and agreed asking for care with pressure washer. Quote was $2922 before tax. He said the wall wouldn't look much better than it does now but he would get all the places having egregious deterioration and then seal. Two days work. Moving forward his team (him and a 18 year old nephew) came and went in less than 4 hours. Sealant remained to be done and I could see that cost was itemized at $400. I personally could do it in 1/2 hour so I asked him to scratch it from the price. He was very amenable to that. The issue arose when I was sealing I found and sent him photos of spots with severe erosion that were missed and should take about 1 hour to fix. Some on wall, one in bottom corner of house, one big seam in windowsill. I sent email and photos asking for him to return. He didn't reply. 1 week later I reached him by phone and he said he didn't get the email/or hadn't read it yet but he wasn't going to come back for 'pinholes' which I could do myself. First of all I could do everything myself but that's time that I paid him for. He is too busy to come. Photos are from the south wall as discussed."

"Confident after seeing many houses with Town & Country Fence sign installations, we have decided to have Town & Country Fence (Lynnwood) replace and install our fences in 2015. We signed up for fences with "24 inches Concrete and Pipe Base Posts", which comes with a 10 year warranty. Everything looked great in the beginning. However, within 2 years (2017), we noticed some of the posts twisted and cracked. Thankfully, Town & Country Lynnwood responded and repaired it accordingly. In 2019, we noticed 4 of the posts to be wobbly and bent/leaning from the fence line. We called and they sent their guy over to check it out. Out of the 4 wobbly posts, Town & Country decided to only fix & replace 1 (one) post ! When their crew came to fix that 1 (one) post, we all discovered: the pipe posts were installed on shallow 5 inches (versus 24 inches) concrete. Being that the concrete was 19 inches shorter or 79% off from specs, we felt shortchanged. We were confused why Town & Country Lynnwood would allow shabby workmanship and not redeem itself by repairing the remaining 3 wobbly posts. Early summer 2020, we decided to call Town & Country Lynnwood again to re-address this remaining matter. Their guy came today July 21 and took pictures of the other 3 wobbly and undersized fence posts (pictures attached showing 6- 7 1/2 inches of concrete base only instead of 24 inch specification) and cryptically said, "I'll show the pictures to the managers and the managers will call you. Maybe we will submit a bid to you". Learning about: posts resting on shallow concrete 79% below specifications, and defiant customer service that does not seem to listen even if the 10 year warranty is still valid... only sums up one word: FRUSTRATION. Of course, there's always hope for redemption. If they did, I will update on this matter again."

"Fantastic - Scott Taylor agreed to rebuild our large, old deck even though it was at our cabin out in the mountains. He then had many good ideas about how to redesign the original deck in ways that were more efficient and also looked better. He was very communicative and explained everything as we went along. He and his team worked day and night, even in the pouring rain and during the challenging time of the COVID-19 pandemic. I would definitely hire him again, he is so professional and also very personable."

"The service person was timely and quickly diagnosed the problem. We ended up needing a new garage door opener. We scheduled a 2nd visit for the garage door opener to be installed. The technician arrived promptly again, installed the garage door opener and made sure I knew how it worked. I have always had such good service from this company."

"This organization was fantastic - they were prompt, professional, and responsive, and I would definitely hire them again or recommend them to others."

"Avoid at all costs – terrible workmanship and unprofessional behavior We hired Contour Fence to rebuild our backyard fence, and it turned into a frustrating, costly nightmare. I’m writing this to help others avoid the same mistake. Here’s what went wrong: 🔹 They violated our property line – The new fence was built over 1 foot into our yard, shrinking our usable space and breaching the terms of our signed contract. 🔹 Poor construction quality – The fence is not level across multiple sections. – Boards began warping and deteriorating within 1-2 months of installation. – A reputable contractor who inspected the fence told us it was so poorly built and used such low-quality materials that it couldn't be salvaged — it has to be completely rebuilt. 🔹 Zero accountability, only threats – When we raised these issues and requested a refund, Contour Fence threatened to file a lien on our home. – We retained an attorney and presented clear evidence of the construction flaws and contract violations. – Their own attorney chose not to represent them after reviewing the case. – Despite this, they had the nerve to ask us to pay their legal fees. We decided not to pursue small claims court purely to save our time and energy — not because they had a leg to stand on. We’re confident we would win, but the hassle isn’t worth it. This company has shown a complete lack of professionalism, integrity, and workmanship. Instead of fixing their mistakes, they try to intimidate customers into silence. 🚨 Stay far away from Contour Fence. There are many other contractors out there who take pride in their work and treat customers with basic respect. This isn’t one of them."

"They do a very good job. They tell you what they will be doing. They came as scheduled. They don't rush to finish the job so result is very excellent."

"Hats Off to Rick and Corey at McKillin Contractors and their performance of getting this job done. They came out on the decided date and time to meet with my neighbor and I and offered an estimate for the fence repair. They were on time and communicated the details of the project well. My neighbor and I gave the project the green light and Rick began the project on the date promised and didn't let the rain stop him. He was well organized and efficient and on time and did beautiful work. Even with "unknown" challenges he kept a positive attitude and completed the job on time and within budget. The new fence is a beauty and adds so much aesthetic value to our properties. I couldn't have asked for a better job than the work Rick and Corey provided and all as promised with details, budget and on time performance. Great Job!! Rick and Corey.... Thank You JC Mc KIllin for your awesome service. I will use them again in the future for my home remodeling projects and fencing. Simply the BEST!!"

"It was a wonderful experience, great work done by great carpenters."