Get matched with top popcorn ceiling pros in Waterford, VA

"If you want to work with someone condescending, rude, confrontational, unprofessional, and whose contractors workmanship is probably the worst I have ever encountered in my 30 years of working with contractors, THIS IS YOUR GUY. I can ramble on about the false promises, the horrible workmanship, the constant delays, the lack of communication, the rude and confrontational text messages. I guarantee Mr. Shank will in fact respond to this review and try to flip the script and blame it all on me somehow. He talks very poorly about all his customers well at least the ones he doesn't like. Not sure what that is based on although I do have some idea what is based on. But he never made anything explicit, so I can't make accusations that he is a racist. So I am definitely not saying he is a racist because he didn't do anything racist. But if he was a racist it would explain why he didn't give two poops about doing good work for multiple projects I provided him. I also have multiple properties and was hoping to make Mr. Shank a lifelong contractor. In a nutshell, he has done 2 projects for me at 2 properties. One was installing a threshold for a glass enclosed shower stall. His crappy sub contractor (they are not employees) despite him saying they are employees, did not install any grouting on the threshold. Fast forward 1 year, and mold is popping up all around the threshold. Rather than dealing with this individual, I hired another contractor to fix up his mess. Second job, and my second mistake, I hired him for a full scale home renovation for around 50K. That project was an absolute disaster. He took 3 months to do what he promised to me verbally would be a 3 week job. I don't really want to spend 1 hour writing down all the crap he did wrong. I'll try so sum up the highlights. Ripped out old flooring, promised to make new flooring level after installing new concrete by using lasers. New flooring is totally not level and as bumpy as walking on your local trail. The shoe moldings around the flooring look like a child installed them. I had to argue with him to get him to regrout the bathroom which was in his contract in the first place. I can go on and on. For sure if you are someone that Mr. Shank likes and match his criteria of what he likes, whatever that could be I have no idea definitely not race related. He may do a great job for you and that may explain the great reviews. I myself had a horrible experience with Mr. Shank and his group of sub contractors who just plain do terrible work. Ignore my review or take it seriously, frankly this guy will keep getting business cause he's a great salesman. Even has a LinkedIN profile to show how professional he is. Epic scammer and fraud. Stay away."

"They were right on track with everything from the quote to the scheduling. High quality workmanship, I would highly recommend them."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"Best Pool company in the DC area. Adam knows his stuff and so does his partner Gary. We love the grotto, water slide, firebowls and 1200 sq. ft. free form pool!!! If your getting other quotes do yourself a favor and talk to them before you hire!"

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"Travis Lane made a great first impression when we initially met. It was apparent from his preliminary questions at the first site visit, that he cared about his clients needs. We have a small, tight backyard which was always wet so we hardly used it. Our goals were to install a swimming pool, resolve drainage issues and replace lawn with plants, and hardscaping. Travis Lane brought us a preliminary design that would fit our needs and our budget. His hardscape and swimming pool design was on point for our wishes and we made minimal changes to his primary drawings. Travis submitted his professional plans to the county and our HOA and they were easily approved. During the course of construction Travis Lane started on time and was always here when he said he would be here. We did hit more rock than expected during the excavation which increased costs beyond the contingency in the budget. This took us over budget but was unavoidable to get the pool we wanted. We were out of town during excavation and so didn't have to listen to the hammers that week. After enjoying for a year and a half now, we have so much more use of our backyard for all seasons. My husband uses the spa pretty much every day after his daily bicycle ride after work. The pool is a great way to cool off when its really hot in the summer too. Travis made a custom stone bench with gas fireplace. The year round use for this is awesome! Travis was also able to give us a small negative edge on the pool. This is a great place to sit next to and drown the sound of the neighbors out. The plants incorporated in the design are filling in very nicely and provide us with color throughout the growing season. Some shrubs/trees died after installation (which took place in hot weather) but they were replaced under warranty. A few of the replaced plants perished, and we are learning what thrives in different parts of the yard. We enjoy all the visiting pollinators, which we did not have before. All in all Travis was great to work with. He and his crews worked very hard and the craftsmanship is amazing. After a year and a half, we notice no wear in the paved patio, plaster, and masonry work. Early in the project we found times when Travis did not communicate plans well, but this improved over time. We would recommend him for a design and build project. The end results demonstrate real craftsmanship and the integrity of his work is evidence of his experience in the industry."

"Excellent service and did what the contract was."

"Everyone who had been out has been excellent"

"They completed the work. A second crew came and corrected the first persons disaster. They fixed the issue with no additional cost to me thankfully but it did take longer to complete. We have since still been using Millennium for their bi-weekly cleaning service that includes open/close for 4 years now. "

"We just had the original kitchen in our 1968 house gutted and renewed by Vienna Prime Custom Kitchen & Bath (Prime Custom). BLUF: We highly recommend you consider them in your due diligence efforts to find a reliable & quality K&B contractor. Good internet reviews were a significant factor in selecting potential bidders for the refurbishment of our kitchen and two full bathrooms; that’s why we are submitting this robust positive feedback. In fact we are putting our money where our mouth is by awarding the refurbishment of our two main bathrooms to Prime Custom. These two combined projects are more costly than the kitchen was. Our procurement strategy was to hold back the bathrooms until they proved themselves with the kitchen. They came through in spades. Our kitchen journey from planning, contracting, detailed design, execution and final delivery was by no means a cakewalk but Prime Custom was an outstanding partner and delivered a quality product. We trust them! Believe me, we were a bigger “PitA” than any customer under the sun but Prime Custom Prime was collectively patient, understanding, informative and most importantly tolerant of their sometimes-antsy interior design challenged clueless customer. Their team, including an involved owner, consisted of Filiz the designer (PC Vienna), Nick the PM (PC Arlington), and several company employed skilled tradesmen in all disciplines, including the après project cleaning crew that were “the Best”. Even with a professional and organized contractor team doing quality work, the vagaries of ripping out and replacing a kitchen is a taxing psychological rollercoaster. Despite a detailed Statement of Work (SoW), there were lots of moving parts with so many big and small decisions throughout the project. Prime Custom did a masterful job “herding cats”. The project was 95% complete in three weeks and we were able to reclaim our new beautifulyl retooled kitchen by the middle of the fourth week. We did our homework. We developed three pages of bulletized line items, one for each room in our SoW. After interviewing a dozen K&B contractors including onsite visits and receiving half a dozen bids on our very comprehensive SoW, we culled the list down to three potential providers. Prime Custom matched the low bid for the kitchen with one contractor and the two bathrooms of another. We decided to go with Prime Custom with the hope of their doing all three rooms after they proved their worth on the kitchen. Our strategy has worked so far. We will update our review after Prime Custom completes the two bathrooms. It pays to be anal in working on home improvement project contracting, no matter how painful."