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"Super helpful"

"He was very professional arrived on time called before he came. He practice covid19 guidelines with mask. Also he wore feet covers great for not get house dirty. He was quick and great work. would and will use him again. The price was reasonable."

"My simple 11 x 13 Lowe’s kitchen upgrade (footprint replacement) is now 20% OVER BUDGET and THREE MONTHS PAST projected completion date with absolutely NO END IN SIGHT. No project oversight or coordination. Endless mistakes, finger-pointing, excuses, delays. There has literally been only one day of work in the last TWO MONTHS. Even when this project concludes, there will be issues that can NEVER be fixed due to bad design and measurement mistakes. Lowe’s insisted on taking my $27K up front, ensuring the subcontractor wouldn’t be paid until the job is complete. Early in the project when the kitchen was gutted, Lowe’s shook me down for $4K more and still can show no evidence of the reason for the additional money. In fact, I caught the subcontractor in a big lie about this point. I generally believe you catch more flies with honey than vinegar, and for this reason, I have been patient and understanding particularly through the holidays, expecting some traction after New Year’s, but no. I tried going through the proper channels by engaging the store manager (very sympathetic and polite, but absolutely powerless), contacting corporate/customer care twice. They “understand your frustration” but they won’t put you through to a District Manager. Everything cycles back to their CPO (project management office) in Indiana, which I believe is the source of the problems. I have photos and email chains that would astound you. Seriously, before you sign a contract, read search "Lowe's Kitchen" on Google, Yelp, Twitter, Facebook, etc. We're all dealing with the same stuff. #kitchenrenovation #kitchenremodel #buyerbewarned #5monthsistoolong #Lowes"

"We were looking for a Speed Queen washer (which is available at only 3 places locally) where I live. While another business had the one I wanted in stock, we decided to purchase from Appliance Connection because they were extremely knowledgeable, very patient as I was trying to make my decision, and they have their own delivery crew. We dealt with Richard Doverman for the sale. I was concerned about the Speed Queen because I noticed some of the tubs were a little rough at the seamlines. Richard ensured that the one that came in met my approval for “smoothness” and wrote up the contract in a way that made us feel we wouldn’t get stuck with something we weren’t happy with. When the washer arrived for delivery, we did learn that they used only dollies for delivery, rather than moving straps. We were worried that the dolly might harm our stone stairs outside and our hardwood stairs inside, so we deferred delivery that day. We then worked with Mark Romeo, who personally helped coordinate the delivery with us (we had arranged for someone comfortable with the strap method to handle part of the job for us). Mark personally ensured that the delivery was made at the same time we had the other men on site to move the new washer upstairs. Anthony delivered and installed the new Speed Queen. Our old washer was in a pan in case of leaks and we couldn’t remember if there was a drain under it. My husband was prepared to cut a hole in the new pan if that was the case, but hoping it would not be necessary. Unfortunately, once the old washer was removed, we saw that there was a drain hole in the old pan. We spent quite while trying to figure out a good way to cut the hole in the new pan so that it lined up perfectly (sounds easy, but it wasn’t going well), so we finally decided to just use the pan without cutting the hole for the drain for the time being. This whole time, Anthony was extremely patient and pleasant with us. I could tell Anthony knew exactly what he was doing with the installation and he took great care to make sure the machine was properly placed, connected, and leveled. I really can’t think of another business with so many employees who are so pleasant, accommodating, and patient."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."