Get matched with top water heater pros in Purcellville, VA

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"I have been using the team at home breakthrough for years. At this point they fully remodeled my basement including adding a new bathroom/wet bar. As well as a huge overhaul of my main floor bath and laundry room. The quality of their work is outstanding. I also love their quote structure. They start with a labor number and give you an idea of what materials will cost but it’s essentially a chose your own adventure on how high end you want to go on features etc and they are very helpful to guide you on the way as well as have great experts to point you to on cabinets, fixtures, tile, countertops etc to help you achieve your vision. Look forward to having them back for my next project!"

"Angelica was very helpful with the whole process, she was quick at responding and answered all of our questions!! Made the rental process much easier."

"Great ! Gilbert was very professional and did a great job. He made sure everything was working properly before he left,and gave me a full run down on all the knobs and levers."

"They were good they did a good job."

"Tracy was pleasant, professional and extremely knowledgeable. She repaired our gas fireplace and we are very happy with her work. We highly recommend Williams Services "

"Bull Run Kitchen and Bath completed two bathroom renovations in my home. They did an excellent job. The designer, Salih Coskun, went above and beyond from start to finish. In many ways he served as the project manager, never overlooking any detail. I am very grateful for his dedication and creative eye. The workers were wonderful. They did exacting work and the results were fabulous. The weakest link was the actual project manager, Murat, who did not do a good job of planning when to order supplies or scheduling which resulted in the project taking much too long to finish. The results, however, compensated for the process. Everyone who has seen the bathrooms has raved about them. They are truly gorgeous."

"i have been using Shaw for 10 years and they have installed all my AC. i have told them that they do a good service but overcharging. they replace a dual run start device which should cost between $150 to $250 (hardware cost $30) for $500. it is upsetting to see them taking advantage of old clients."

"Under my annual maintenance plan, I received a maintenance inspection last week. All systems were checked and the air filter element was replaced - all to my satisfaction. The technician was very professional and answered all my questions. The overall service was consistent with my experience over the past ten years, for which I am extremely pleased."

"I claimed one of the “2 Toilet Tune-Up” Angi’s special with 4 Service Pros (Snell). When I contacted Snell I talked with a very nice lady who scheduled me to get 2 plumbers to come out the next day from Noon - 4pm. I was told they would call 20 minutes to 30 minutes before hand to let me know they were coming. I waited from Noon to 4:05pm, never received a phone call, and so I called Snell to find out if my plumbers were still coming. I was told that there was an emergency situation in Chantilly, VA, that required my 2 plumbers to go to Chantilly instead of my place that morning. I understand emergencies do happen, but Snell knew that my plumbers were needed for that major Chantilly, VA, leak from the morning. They should have called me once they found out that my assigned plumbers would not be able to come out to my place within my scheduled time appointment. I should not have had to wait from noon to 4pm and then have to call them to find out that they were not coming. I rescheduled with them, and set another appointment for the next day The next day Brandon Thomas came out, and he was outstanding. He is very friendly, professional, knowledgeable, efficient, and a very good plumber. My problems turned out to be quite different than I originally had thought and he explained my options. I went with the option that he recommended and am very happy with the results. He also gave me discounts to help make-up for my inconvenience for having to re-schedule the appointment. I definitely recommend Snell (4 Service Pros) to all my friends and family."