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Snell Heating & Air Conditioning

4.7

(2446) Verified Reviews

Founded 1972 • With Angi since April 2006

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Heating and Air Conditioning
Plumbing
Electrical
Wells and Pumps
Water Heaters
Air Duct Cleaning
Drain Cleaning
Licensed
Trade License Number
2705177450
Trade License Locale
VA
Trade License Authority
Virginia: Contractors
Trade License Expiration
10/31/2022
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

21660 Ridgetop Cir

Sterling, VA 20166

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Description

Family owned & operated. Financing available. Credit cards. All work done by experienced professionals to ensure consistent high quality. Award winning company at your service....

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Verified Reviews

4.7

(2446) Verified Reviews

Write a review
Ratings Distribution

5

2036

4

193

3

89

2

55

1

72

Rating Details

Price

4.6

Professionalism

4.8

Punctuality

4.8

Quality

4.8

Responsiveness

4.8

Read reviews by category

HVAC Companies (2422)plumbers (62)electrician (53)well & water pump repair (35)water heaters (34)air duct cleaning (31)drain cleaning (17)appliance repair (10)gas fireplace repair (6)gas leak repair (3)fence company (2)home energy audit (1)
Showing 1-10 of 2446 reviews
1.0

06/28/2021

I was told it would take 4-5 hours for the very expensive furnace portion of my HAVC system to be replaced which alone I thought was a long time but it ultimately took 10 hours and 36 minutes. There was no communication from the installers as to why it was taking so long nor did they even warn me it was going to take longer than expected. I tried calling Snell and was told I would receive a call b...

Description of Work
I got the furnace portion of my HVAC system replaced.

Category heating & air conditioning/hvac

Cost $7,500

Services Performed? Yes

Work Completed On 06/24/2021

Images

Review for Snell Heating & Air Conditioning - 21660 Ridgetop Cir, Sterling, VA - 39388435
2.0

01/07/2021

I realize that there are a lot of positive reviews posted for Snell Heating & Air Conditioning. And for the past several years, we probably would have said something similar. Over that period, we maintained a service membership relationship with Snell which provided some discounted rates for maintenance and parts. And for all of those prior years, our experiences have been completely fine. But thi...

Description of Work
Annual furnace maintenance

Category heating & air conditioning/hvac

Cost $100

Services Performed? Yes

Work Completed On 10/11/2020

Service Provider Response

*Update: Mr. [Member Name Removed], we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you.
5.0

12/31/2020

Sales guy showed up on Sunday at noon. Gave us great options and very reasonable prices. Installation started by 8 AM on Monday. Entire job was completed in one day and the team could not have been more pleasant or hardworking. Everything works great now.

Description of Work
We needed a new furnace and AC unit

Category appliance repair,heating & air conditioning/hvac,gas leak repair

Cost $10,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/14/2020

Service Provider Response

We appreciate you putting your trust in us with not only your home comfort, but your investment as well. Our team enjoyed tackling your HVAC project. We look forward to assisting you in the future.
5.0

12/24/2020

I closed the deal with Julian on late Tuesday night and the team was able to do the installation the next morning! Jesse gave me the details on the team as the ink was drying. They arrived on time first thing in the morning. Dan, Cal and Greg were a great team that stayed active all day. Seriously over 12 hours! They installed a new Hot water heater and an 18 Seer Lennox Heat Pump with Honeywell H...

Description of Work
Hot water heater and Heat Pump installation

Category appliance repair

Cost $12,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/23/2020

Service Provider Response

Thank you for putting your trust in us with not only your home comfort but your investment as well. We hope you're enjoying your new hot water heater, heat pump and humidifier. We look forward to assisting you in the future.
5.0

07/27/2020

Professional, quick, good results, no drama - all good.

Description of Work
Heater Repair

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/27/2020

Service Provider Response

[Member Name Removed], your review has made our Monday! We always strive to provide prompt, professional service for every SNELL customer. Thank you for your perfect A-rating.
1.0

07/25/2020

The logo on one of my many Snell repair receipts says, “Snell . . . The Stand-Up Guys.” Wherever Snell is “standing,” it most assuredly is not behind the products they sell or the services they provide. Snell installed a complete AC system at my house in 2013.* We enjoyed only 3 years of uninterrupted use. After that – and literally thousands of dollars later – I’m told I need an entirely new syst...

Description of Work
AC system installation and repair

Category heating & air conditioning/hvac,air duct cleaning

Cost $14,000

Services Performed? Yes

Work Completed On 07/06/2020

Service Provider Response

Mr. [Member Name Removed], we would like the opportunity to learn more about the experience you described. Our customer relations manager has been made aware of your comments. We will be in contact with you shortly.
1.0

06/21/2020

I will never again use Snell for anything. This company may have at one time been top notch. Since they were bought out they are just after your wallet. I’ve been lied to more times then I can remember. Spent hundreds of dollars and still my AC didn’t work. I truly believe they messed up my system to charge me more. Finally, after over 5 weeks of their poor service and lies I called another compan...

Description of Work
HVAC repair

Category heating & air conditioning/hvac

Services Performed? Yes

Work Completed On 06/01/2020

Service Provider Response

*Update: Ms. Columbel, we are following up with you to ensure your concerns were addressed to your satisfaction. Please let us know if you have any further questions.
1.0

06/14/2020

Totally unsatisfactory. Avoid this business like the plague. Or like Covid-19. When Shanahan's Heating and Cooling was in business I had a service contract with them, and they were great. Responsive, good work. Snell apparently bought out Shanahan's a couple of years ago, and I therefore continued my service contract with Snell. Under my service contract I had a cooling service check in about Apri...

Description of Work
Fix residential central air conditioning.

Category heating & air conditioning/hvac,air duct cleaning

Cost $175

Services Performed? Yes

Work Completed On 05/30/2020

Service Provider Response

*Update: Mr. [Member Name Removed], we are following up with you to ensure your concerns were addressed to your satisfaction. Please let us know if you have any further questions. Thank you
5.0

04/21/2020

My wife and I are thoroughly pleased with Snell Heating and Air, from installation of our system 10 years ago to today's semi-annual service call. This is a top notch professional team and we highly recommend them. I would like to highlight today's service call with Charles. He did a wonderful job! He was completely professional and thorough. He did a detailed diagnostic on each of our systems fro...

Description of Work
Semi-Annual Service Call

Category heating & air conditioning/hvac,air duct cleaning

Hire Again? Yes

Work Completed On 04/21/2020

Service Provider Response

Mr. [Member Name Removed], we are grateful for our loyal customers like yourself. We must agree, Charles is a true professional! Thank you for continuing to call on us for your home service needs. We look forward to seeing you in the Fall.
5.0

02/28/2020

Service person was really knowledgeable and gave me tips to take better care of the unit.

Description of Work
Check AC unit

Category heating & air conditioning/hvac

Cost $100

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/01/2018

Service Provider Response

[Member Name Removed], we aim to provide prompt, correct service for every SNELL customer. Staying on top of your tune-ups is undoubtedly the reason your system will continue to run efficiently for years to come!

Services Offered

Residential Heating & Air Conditioning. Heat Pumps, Gas Furnaces, Humidifiers, Air Cleaners, Air Disinfection, Custom Duct Work, Boilers, & Specialty Hybrid Dual Fuel Systems.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Senior Discount
5%
Emergency Service
No
Warranties
Yes