Lowe's

went well

.iinstaller removed old water heater and before installing new water heater found a dent .installer returned damaged water heater to store fror a replacement which was installed to my satisfaction.

At Customer Service and I was told to go to the back of the store where there was only one salesman and after being ignored for 15 mins. I requested a Manager who took 20 mins to come to the customer service area and then was told Lowe's no longer provided the service.

I got a really expensive vacuum here a shark which cost me about $200. I was really excited with it and eager to clean! The first times were great.. Now time has passed (1year) and I feel the suction is not as strong. Its also somewhat complicated.

They arrived exactly on time, very punctual. The individual was very courteous and when the job was done there was no trying to encourage me to buy additional services. They were extremely up front and professional. Bravo!

I liked the organization skills of Sheri Martin at the contractor's desk that helped make getting the materials for the 20 houses very easy. Price is 'A+', the manager gave us a discount.

The finished product was beautiful. There was a problem, but they came and corrected it swiftly.

The dishwasher was delivered as promised and the technician who hooked up the dishwasher was polite and courteous. He installed the dishwasher in no time and carefully went over the discription of the warranty and operating instructions.

I had to contact my insurance company (Erie) prior to calling them I had 2 different plumbing companies come out and told me the line were clogged up. I paid out of pocket $120 to Fred and Son Plumber and then to Michael and son's Plumbing, heat and air, and paid them $89 out of pocket, and they told me the same thing, that Fred said. The line needed to be snaked out and is a plumbers job. All Pro Services sent out a technician on August 24, 2012 and informed me he could not do the job. On their business forms it says heating and air conditioning, plumbers and fitters, The tech from All Pro lied to me. I tried calling All Pro and spoke to a Louise at least 3 - 4 times and she told me to send a fax asking the owner to give me a call. He never did. The next day I called and spoke to a lady named Laura and she told me she would give him a message. We never heard from them again.
My insurance adjuster, came out today 8/30/12 and I got a company that does restoration work called Pro Services out of Frederick, Maryland. They pulled up the carpet that got destroyed and the padding and put fans and a dehumidifier in my family room. Tomorrow at 9:00am I Have a plumbing company called Rowan to fix the lines. They told me it will be between $475 and $700 depending on how much time it takes to flush and snake out the line. I will have to pay for that, plus my $250 deductable and the insurance company is having a company coming out to remove 16 feet of baseboard and replace it, taking up all the carpet and padding, to replace it, doing the dry wall work and Paint the ceiling and walls where they had to cut to find the line, at no cost to me.
I have been a loyal customer of Lowe's for a long time. I put $3030.00 on my Lowe's credit card that is controlled by GE money I called them and informed them I am disputing the charges. I feel my wife and I have been come victims of two companies that take advantage of Senior Citizens. As I mentioned before I was in Laurel Hospital when I got there my blood pressure was 188/108 and my sugar level was 166 plus I have a right branch bundle block in my heart. This frustration from both Lowe's and All Pro Services, Inc. have affected my health a great deal as I also suffer from hyper tension. I am asking you to please help me on this matter.

All Pro Services never responded to me. I have a heart condition and also COPD. They never returned my call. My wife and I have been very upset since this happened. I am on social security and my wife get a small pension from the Federal Government. I have filed a complaint with the Better Business Bureau case # 439868 (Ref# 20-100429-439868-3-220). My real-estate agent told me to contact my homeowner's Insurance Company, Erie. A Mrs. Law the adjuster came to our house today and informed us that our carpet in the family room would be replaced and the base board would be replace and the room painted plus the dry wall work. I have a $250 deductable and Erie does not cover plumbing.
I have a Plumber from Rowan Plumbing coming to repair the condensation line, Pro Services from Frederick, Maryland is doing the restoration work came out and is taking care of drying out the carpet and carpet pads. My insurance is pay for that. I have had Michael's Heating and air conditioning come out and they agreed with Fred and Son Plumbers that the line was clogged. I also will have to pay the plumber out of pocket $500-$700 depending on how much work they have to do. I also am having a Company coming out to replace the baseboard, the carpet padding and carpet, also they are going to do the dry wall work and paint the room.
I am asking you to please post this complaint on your list of Businesses that will not even reply to a warranty. My wife and I are senior citizens and feel we have been taken advantage of because on Lowe's Assessment before the work was done did not ask us if we needed to have a new line or a flushing to see if the line works, yet they marked no in two boxes and said yes to everything else.
My Insurance adjuster is contacting both Lowe's and All Pro Services, Inc. to pay the insurance company back. I have several pages of document with no warranty that we purchased for 3 years.

It was actually a very good experience. They physically had the products on the floor to look at. They had every product that we wanted to see, which wasn't true of competitors. We looked up a company on Angie's List that was highly recommended. We dealt with them, but they didn't have what we wanted.

They are fine. I go there if they have a lower price compared to another company at the time we need something.

They are very professional. Their price was the best. I give them an "A" overall.

Very pleased.

Everything went well. Sean, the salesman, was very nice.