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"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"After moving into our new home the only thing lacking was a back patio that was adequate to sit and bar-b-que on. The original patio had a sun room addition built over the patio which only left a patio of 3' by 11'. Out of all the estimates we received, American Custom Hardscapes was the most reasonable. And what really stood out was the estimators ideas on how the patio could be constructed to blend in with the existing patio. Once the construction commenced everything fell into place perfectly. As the lead workers stated for all of them, "I want you to be very proud of this patio and I'm making it as though it was my own." I can not say enough about how happy we are with the completed project and would not hesitate to highly recommend American Custom Hardscapes. Michael and Terry Akridge"

"This is the third major project that Phoenix has completed at our home, and the results were equally as impressive as the others. The attention to detail and craftsmanship Phoenix brings to any project they take on is second to none, and it was needed to complete our patio and stairs. The deck portion of the project was complex and required the demolition of part of the existing concrete pad as well as en expansion of the previous footprint. The stairs required similar attention to detail to match the existing second story deck while preserving landscaping and mature azaleas that could not be replaced. Phoenix handled this task flawlessly while going above and beyond the original scope to make modifications that fit our needs and bring our vision to life. I would trust Phoenix to complete any project at our home, and we will certainly be calling them for our next project."

"Very easy to work. Bill was always available to answer questions and provided updates. Pricing was fair with materials and workmanship meeting expectations. I would highly recommend CM Hardscapes for putting a patio in at your home or workplace."

"Beautiful job. Very quick."

"It really is a big deal when you find a team that delivers what they promise and they do it with exceptional service and quality. Cassella Design & Build is that team! It has been amazing to work with them. Elijah and his team are responsive, come with great ideas, are professional, and they utilize an easy to review project system that was really cool (as you walk with them, they can add or remove items to your quote and it tracks it all). We started our project in March and the rain was a pain, but many times they pushed through since they knew we had a pool opening date that we were trying to keep. I can't say enough great things about his company. I will no doubt have them out here to do I highly recommend them!"

"Moore Designs did our stamped concrete patio this spring. We told them our ideas and they took it up a notch to beyond what we could have imagined with lighted bench seating. It came out wonderful and brought life to a dead space in the yard. It was a wonderful experience."

"I didn't have a great experience with HAL Co. They take FOREVER to return calls/emails. The day they were scheduled to come replace my fence they no-showed and I had to call the office around 4 pm to find out they weren't coming because a job was running late. The rescheduled installation was a day I was in the office. The crew said the outlet in my back yard wasn't working, so they left without calling me or ringing the doorbell to ask about it (the circuit just needed to be reset, which my partner at home could have done). I didn't find out until several hours later when the office called to tell me the crew had left. The fence finally got installed, and a few days later a neighbor found nails in two of his tires. The crew claimed they performed a metal sweep of the area, but now the neighbor is trying to get me to replace his tires. Finally, the gate latch got damaged somehow, possibly in a storm that happened a few days after the fence install, and HAL wanted $130 to replace the latch. I bought a latch kit off Amazon for $30 and did it myself."

"They did a great job listening to my needs and understanding my expectations around the scope of work."