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Art Newsome Inc

Heating and Air Conditioning Service,

About us

Art Newsome Inc is a full service residential and commercial heating and air conditioning company. We have a fully staffed service division, residential installation division, commercial installation division, customer service department, and comfort consultant division. We can handle all of your comfort needs. All of our field personnel are factory trained and are part of an ongoing training process including NATE certification. Office and sales staff are also part of our ongoing training program. Our company is drug free as all employees are pre-screened prior to employment and monthly random testing is enforced. We offer 24 hour emergency service and promise you will never have to speak to a machine. Our phones are answered live 24 hours a day/365 days a year. Additional contact names - Grant A Owens, John Kennedy. Additional DBA - A N I.

Business highlights

Emergency services offered
52 years of experience

Services we offer

HVAC - residential & commercial, sales, installation & service. Heating & AC System Replacements. Indoor Air Quality & Hybrid Systems. Dual Fuel. Duct Work. Gas Furnaces. High Efficiency Systems. Humidifiers, Dehumidifiers & Air Filtration Systems

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

$89.00

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%

Filter reviews by service

Showing 1-2 of 2 reviews
Edward A.
Oct 2018
2.0
Heating and Air Conditioning Service
I have been an ANI customer for over 20 years, paying them over $35,000, and they have been great, reliable, professional, and thorough up until this year. But then we had 2 disastrous floods both upstairs and in the crawl space because they failed to suck out the condensation drains during their annual spring servicing causing the upstairs air handler unit back up and flood the wood hallway and the downstairs unit to flood the crawl space. The upstairs oak hallway had to be replaced for $3200, the crawl space vacuumed out, both upstairs and crawlspace ducts replaced, air handler cleaned, stop switches installed, and new traps installed totally costing another $2300. ANI refused any liability for any of the damage. When the service technician came to vacuum out the crawl space, I got a face full of resentment from the technician who apparently felt put out. Then, as a result of their upstairs air handler repairs we had an electrical issue with the upstairs heat. They came out twice but couldn't fix it. I had to have an electrician resolve the problem. ANI did give me a refund on that service call. THEN THEY HAD THE GALL TO FIRE ME AS A CUSTOMER!!! That's the last time I will hire them.
$4,000,000

Pamela E.
Apr 2017
5.0
Heating and Air Conditioning Service
.
Yes, I recommend this pro

Phillip S.
Dec 2016
5.0
Heating and Air Conditioning Service
.
Yes, I recommend this pro

Gerald C.
Jul 2016
5.0
Heating and Air Conditioning Service
The service/repair went very well.  The existing air handler (a Goodman product) was replaced with a Lenox air handler.  After the Lenox air handler was installed it was determined that the dual zone handler (manufactured by the Green Zone) was faulty and had to be replaced.  Since the Green Zone product is not an "off-the-shelf" and readily available product it had to be ordered and shipped to Art Newsome, Inc.  They took care of ordering the dual zone product and worked around the absence of the dual zone product to provide air conditioning until the product could be delivered and installed.  As soon as Art Newsome, Inc., received the product they arrived to install it.  The installation went without a hitch and the heat pump/air handler have been working perfect;y.  I was very satisfied with the work Art Newsome, Inc. performed.
Yes, I recommend this pro
$265,500

Wendell H.
May 2016
5.0
Heating and Air Conditioning Service
unknown
Yes, I recommend this pro

Robert W.
Mar 2016
5.0
Heating and Air Conditioning Service
unknown
Yes, I recommend this pro

David W.
Dec 2015
5.0
Heating and Air Conditioning Service
Brandon, was the technician and he did a great job. Clean, prompt, courteous and technically qualified. inspected explained what was wrong and what he was going to do to fix it. he fixed it and did so very professionally.
Yes, I recommend this pro
$10,000

Robert o N.
Oct 2015
5.0
Heating and Air Conditioning Service
Jason was and has always conducted himself in a professional manner in terms of workmanship, knowledge and manner. discrepancy noted during annual inspection. Recommendations suggested and repair completed in a timely manner.
Yes, I recommend this pro
$208,200

Denise T.
Oct 2015
5.0
Heating and Air Conditioning Service
The techs came between 8-9am and worked diligently throughout the day took a reasonable lunch break and finished up about 4pm.
Yes, I recommend this pro
$450,000

Vincent F.
Jun 2015
5.0
Heating and Air Conditioning Service
unknown
Yes, I recommend this pro
$30,900

Karen D.
Jun 2015
5.0
Heating and Air Conditioning Service
.
Yes, I recommend this pro

Richard G.
May 2015
5.0
Heating and Air Conditioning Service
Superb service from Art Newsome Inc service tech Kevin from start to finish.  An expensive but necessary project.  I was very pleased by his courtesy, knowledgeable and professional.
Yes, I recommend this pro
$580,000

Judith R.
Apr 2015
5.0
Heating and Air Conditioning Service
First  we had a visit with their salesman who offered us different options for both units. Although it was the air conditioner that really needed to be replaced; we had to replace furnace at same time as new air conditioners aren't compatible with a furnace that old..
We chose to obtain a 10 year parts and labor warranty that transfers to new owner in event we sell our home.
The workers arrived on time and finished getting old units out and installation of air conditioner that day and returned the next day to install furnace. They did have to come back one more day to finish installation of humidifier.
They were very professional and removed old units as well as cleaning up basement area where they were working.
Two years ago, their workers installed a heat pump serving the 2nd level of our home after the original unit had failed.
We also have a yearly contract with them to come out twice yearly to inspect units. The worker who first noted that air conditioner was going is a very thorough and helpful technician.
Yes, I recommend this pro
$800,000

Paul W.
Apr 2015
5.0
Heating and Air Conditioning Service
The service went very well. They were very prompt. The employees were very good and very professional. It took them an hour to replace the switch.
Yes, I recommend this pro
$6,000

Steven M.
Jan 2015
5.0
Heating and Air Conditioning Service
unknown
Yes, I recommend this pro
$6,000

Olu G.
Jan 2015
5.0
Heating and Air Conditioning Service
Excellent. Professional team. 
Courteous, prompt.
Yes, I recommend this pro
$900,000

Pembroke H.
May 2014
5.0
Heating and Air Conditioning Service
Everything went very well.
Yes, I recommend this pro
$820,000

Jean B.
Oct 2013
5.0
Heating and Air Conditioning Service
The installation services were done in the middle of July and the temperature was well over 100 degrees and they were up in the attic working without complaining. It was an outstanding service.
Yes, I recommend this pro
$800,000

George T.
May 2013
5.0
Heating and Air Conditioning Service
We had Art Newsome Inc install a new heating and AC system. We have been with them for over 20 years, they do great work. They come out twice a year to service our system.
Yes, I recommend this pro
$600,000

Lloyd L.
Feb 2013
5.0
Heating and Air Conditioning Service
The technician arrived earlier that scheduled (a good thing), performed all of the functional and tune-up checks. Was friendly, knowledgable, and very professional.
Yes, I recommend this pro

Daniel S.
Sep 2012
3.0
Heating and Air Conditioning Service
Though I have found this company to be friendly and courteous, based on my overall experience with them I don't recommend them.


$70,000
Response from

"We apologize for any inconvenienced caused when your system failed. According to our records, we found that your system was low on refrigerant (freon) on March 23rd of that year (2 months prior to the compressor failing). Upon performing an electronic leak check, we determined which components were leaking and ordered them for replacement on March 28th. We recharged the system to provide cooling until the parts arrived from the manufacturer. Two months later, we did respond to a call where the compressor had failed. That failure was more than likely due to the previous leaks having taken it's toll on the aged compressor. The prior repairs were required, diagnosed by a NATE certified technician who also posses his Master Mechanical license and authorized by the homeowner. At the time of the compressor failure, ANI offered to provide a quotation to replace the system as it was at the end of it's life cycle."


Edward A.
Jun 2012
4.0
Heating and Air Conditioning Service
Overall, very professional and friendly. However, some of the work was subcontracted and the sub did some damage to my existing duct work.
Yes, I recommend this pro
$250,000
Response from

"We sincerely apologize for any duct damage caused by the subcontractor during the duct removal/replacement during the aftermath of that storm. ANI crews were sent back to repair any issues."


Pamela E.
Apr 2012
5.0
Heating and Air Conditioning Service
The technicians are really nice and friendly; they take the time to explain things to me. When I call they are just really nice and they come out really fast. They did a great job. I was happy with their pricing. I would use them again in the future if I needed to.
Yes, I recommend this pro
$12,400

Bev G.
Sep 2011
4.0
Heating and Air Conditioning Service
I have a contract and I haven't had any problems. They came out one time during the summer on the air conditioner. We called them at 3 am and they sent someone out to fix it.
Yes, I recommend this pro

Kenneth l. J.
May 2011
5.0
Heating and Air Conditioning Service
They are very good. It is an old-line company but I think they have changed hands. They are very reliable and very dependable. I have a yearly agreement with him.
Yes, I recommend this pro
$15,000

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Art Newsome Inc is currently rated 3.5 overall out of 5.
Monday: 12:00 AM - 12:00 AM Tuesday: 12:00 AM - 12:00 AM Wednesday: 12:00 AM - 12:00 AM Thursday: 12:00 AM - 12:00 AM Friday: 12:00 AM - 12:00 AM Saturday: 12:00 AM - 12:00 AM Sunday: 12:00 AM - 12:00 AM
Art Newsome Inc accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Art Newsome Inc does not offer free project estimates.
Yes, Art Newsome Inc offers eco-friendly accreditations.
No, Art Newsome Inc does not offer a senior discount.
Yes, Art Newsome Inc offers emergency services.
Yes, Art Newsome Inc offers warranties.
Art Newsome Inc offers the following services: HVAC - residential & commercial, sales, installation & service. Heating & AC System Replacements. Indoor Air Quality & Hybrid Systems. Dual Fuel. Duct Work. Gas Furnaces. High Efficiency Systems. Humidifiers, Dehumidifiers & Air Filtration Systems

Contact Information

728 City Center Blvd, Newport News, VA 23606

Service Hours

Sunday:12:00 AM - 12:00 AM
Monday:12:00 AM - 12:00 AM
Tuesday:12:00 AM - 12:00 AM
Wednesday:12:00 AM - 12:00 AM
Thursday:12:00 AM - 12:00 AM
Friday:12:00 AM - 12:00 AM
Saturday:12:00 AM - 12:00 AM
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