Art Newsome Inc

I have been an ANI customer for over 20 years, paying them over $35,000, and they have been great, reliable, professional, and thorough up until this year. But then we had 2 disastrous floods both upstairs and in the crawl space because they failed to suck out the condensation drains during their annual spring servicing causing the upstairs air handler unit back up and flood the wood hallway and the downstairs unit to flood the crawl space. The upstairs oak hallway had to be replaced for $3200, the crawl space vacuumed out, both upstairs and crawlspace ducts replaced, air handler cleaned, stop switches installed, and new traps installed totally costing another $2300. ANI refused any liability for any of the damage. When the service technician came to vacuum out the crawl space, I got a face full of resentment from the technician who apparently felt put out. Then, as a result of their upstairs air handler repairs we had an electrical issue with the upstairs heat. They came out twice but couldn't fix it. I had to have an electrician resolve the problem. ANI did give me a refund on that service call. THEN THEY HAD THE GALL TO FIRE ME AS A CUSTOMER!!! That's the last time I will hire them.

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The service/repair went very well.  The existing air handler (a Goodman product) was replaced with a Lenox air handler.  After the Lenox air handler was installed it was determined that the dual zone handler (manufactured by the Green Zone) was faulty and had to be replaced.  Since the Green Zone product is not an "off-the-shelf" and readily available product it had to be ordered and shipped to Art Newsome, Inc.  They took care of ordering the dual zone product and worked around the absence of the dual zone product to provide air conditioning until the product could be delivered and installed.  As soon as Art Newsome, Inc., received the product they arrived to install it.  The installation went without a hitch and the heat pump/air handler have been working perfect;y.  I was very satisfied with the work Art Newsome, Inc. performed.

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Brandon, was the technician and he did a great job. Clean, prompt, courteous and technically qualified. inspected explained what was wrong and what he was going to do to fix it. he fixed it and did so very professionally.

Jason was and has always conducted himself in a professional manner in terms of workmanship, knowledge and manner. discrepancy noted during annual inspection. Recommendations suggested and repair completed in a timely manner.

The techs came between 8-9am and worked diligently throughout the day took a reasonable lunch break and finished up about 4pm.

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Superb service from Art Newsome Inc service tech Kevin from start to finish.  An expensive but necessary project.  I was very pleased by his courtesy, knowledgeable and professional.

First  we had a visit with their salesman who offered us different options for both units. Although it was the air conditioner that really needed to be replaced; we had to replace furnace at same time as new air conditioners aren't compatible with a furnace that old..
We chose to obtain a 10 year parts and labor warranty that transfers to new owner in event we sell our home.
The workers arrived on time and finished getting old units out and installation of air conditioner that day and returned the next day to install furnace. They did have to come back one more day to finish installation of humidifier.
They were very professional and removed old units as well as cleaning up basement area where they were working.
Two years ago, their workers installed a heat pump serving the 2nd level of our home after the original unit had failed.
We also have a yearly contract with them to come out twice yearly to inspect units. The worker who first noted that air conditioner was going is a very thorough and helpful technician.

The service went very well. They were very prompt. The employees were very good and very professional. It took them an hour to replace the switch.

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Excellent. Professional team. 
Courteous, prompt.

Everything went very well.

The installation services were done in the middle of July and the temperature was well over 100 degrees and they were up in the attic working without complaining. It was an outstanding service.

We had Art Newsome Inc install a new heating and AC system. We have been with them for over 20 years, they do great work. They come out twice a year to service our system.

The technician arrived earlier that scheduled (a good thing), performed all of the functional and tune-up checks. Was friendly, knowledgable, and very professional.

Though I have found this company to be friendly and courteous, based on my overall experience with them I don't recommend them.

Overall, very professional and friendly. However, some of the work was subcontracted and the sub did some damage to my existing duct work.

The technicians are really nice and friendly; they take the time to explain things to me. When I call they are just really nice and they come out really fast. They did a great job. I was happy with their pricing. I would use them again in the future if I needed to.

I have a contract and I haven't had any problems. They came out one time during the summer on the air conditioner. We called them at 3 am and they sent someone out to fix it.

They are very good. It is an old-line company but I think they have changed hands. They are very reliable and very dependable. I have a yearly agreement with him.