About us
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesSenior Discount
$89.00
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.633 Reviews
Showing 1-25 of 33 reviews
EDWARD A.
10/2018
heating & air conditioning/hvac
 + -1 moreI have been an ANI customer for over 20 years, paying them over $35,000, and they have been great, reliable, professional, and thorough up until this year. But then we had 2 disastrous floods both upstairs and in the crawl space because they failed to suck out the condensation drains during their annual spring servicing causing the upstairs air handler unit back up and flood the wood hallway and the downstairs unit to flood the crawl space. The upstairs oak hallway had to be replaced for $3200, the crawl space vacuumed out, both upstairs and crawlspace ducts replaced, air handler cleaned, stop switches installed, and new traps installed totally costing another $2300. ANI refused any liability for any of the damage. When the service technician came to vacuum out the crawl space, I got a face full of resentment from the technician who apparently felt put out. Then, as a result of their upstairs air handler repairs we had an electrical issue with the upstairs heat. They came out twice but couldn't fix it. I had to have an electrician resolve the problem. ANI did give me a refund on that service call. THEN THEY HAD THE GALL TO FIRE ME AS A CUSTOMER!!! That's the last time I will hire them.
Description of Work: total HVAC system replacement in 2005, total re-insulation and sealing of ducts up and down in 2014, hot water heater replacement, roof vent repair, gas furnace replacement in 2016, in 2018 duct replacement, coil cleaning, install new condensation traps and overflow switches
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$40,000
Gerald C.
07/2016
heating & air conditioning/hvac
 + -1 moreThe service/repair went very well. The existing air handler (a Goodman product) was replaced with a Lenox air handler. After the Lenox air handler was installed it was determined that the dual zone handler (manufactured by the Green Zone) was faulty and had to be replaced. Since the Green Zone product is not an "off-the-shelf" and readily available product it had to be ordered and shipped to Art Newsome, Inc. They took care of ordering the dual zone product and worked around the absence of the dual zone product to provide air conditioning until the product could be delivered and installed. As soon as Art Newsome, Inc., received the product they arrived to install it. The installation went without a hitch and the heat pump/air handler have been working perfect;y. I was very satisfied with the work Art Newsome, Inc. performed.
Description of Work: Replaced the air handler on the heat pump located on the 2nd floor of my home. The heat pump provides a dual zone service (front of house and rear of house) to equitably distribute heating and cooling to the upstairs level.
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Yes, I recommend this pro
$2,655
David W.
12/2015
heating & air conditioning/hvac
 + -1 moreBrandon, was the technician and he did a great job. Clean, prompt, courteous and technically qualified. inspected explained what was wrong and what he was going to do to fix it. he fixed it and did so very professionally.
Description of Work: He balanced the flow of heat air to more effectively heat the rooms in our house.
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Yes, I recommend this pro
$100
Robert O N.
10/2015
heating & air conditioning/hvac
 + -1 moreJason was and has always conducted himself in a professional manner in terms of workmanship, knowledge and manner. discrepancy noted during annual inspection. Recommendations suggested and repair completed in a timely manner.
Description of Work: Replace evac coil
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Yes, I recommend this pro
$2,082
Denise T.
10/2015
heating & air conditioning/hvac
 + -1 moreThe techs came between 8-9am and worked diligently throughout the day took a reasonable lunch break and finished up about 4pm.
Description of Work: Installed new lennox outdoor cooling unit. Replaced old cooling coil and rebuilt the duct work around it.
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Yes, I recommend this pro
$4,500
Richard G.
05/2015
heating & air conditioning/hvac
 + -1 moreSuperb service from Art Newsome Inc service tech Kevin from start to finish. An expensive but necessary project. I was very pleased by his courtesy, knowledgeable and professional.
Description of Work: Installation of new A/C indoor unit coil, gas furnace, and a/c outside compressor along with new thermostat to replace. Worn out, damaged equipment.
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Yes, I recommend this pro
$5,800
Judith R.
04/2015
heating & air conditioning/hvac
 + -1 moreFirst we had a visit with their salesman who offered us different options for both units. Although it was the air conditioner that really needed to be replaced; we had to replace furnace at same time as new air conditioners aren't compatible with a furnace that old.. We chose to obtain a 10 year parts and labor warranty that transfers to new owner in event we sell our home. The workers arrived on time and finished getting old units out and installation of air conditioner that day and returned the next day to install furnace. They did have to come back one more day to finish installation of humidifier. They were very professional and removed old units as well as cleaning up basement area where they were working. Two years ago, their workers installed a heat pump serving the 2nd level of our home after the original unit had failed. We also have a yearly contract with them to come out twice yearly to inspect units. The worker who first noted that air conditioner was going is a very thorough and helpful technician.
Description of Work: Replaced 16 year old furnace and air conditioner and humidifier
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Yes, I recommend this pro
$8,000
Paul W.
04/2015
heating & air conditioning/hvac
 + -1 moreThe service went very well. They were very prompt. The employees were very good and very professional. It took them an hour to replace the switch.
Description of Work: They replaced a switch on my furnace.
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Yes, I recommend this pro
$60
OLU G.
01/2015
heating & air conditioning/hvac
 + -1 moreExcellent. Professional team. Courteous, prompt.
Description of Work: Installed new A/C
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Yes, I recommend this pro
$9,000
Jean B.
10/2013
heating & air conditioning/hvac
 + -1 moreThe installation services were done in the middle of July and the temperature was well over 100 degrees and they were up in the attic working without complaining. It was an outstanding service.
Description of Work: I used Art Newsome to replace my heating and air conditioning unit.
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Yes, I recommend this pro
$8,000
George T.
05/2013
heating & air conditioning/hvac
 + -1 moreWe had Art Newsome Inc install a new heating and AC system. We have been with them for over 20 years, they do great work. They come out twice a year to service our system.
Description of Work: Art Newsome Inc installed new heating and AC system.
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Yes, I recommend this pro
$6,000
Lloyd L.
02/2013
heating & air conditioning/hvac
 + -1 moreThe technician arrived earlier that scheduled (a good thing), performed all of the functional and tune-up checks. Was friendly, knowledgable, and very professional.
Description of Work: Semi-annual system tune-up
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Yes, I recommend this pro
Daniel S.
09/2012
heating & air conditioning/hvac
 + -1 moreThough I have found this company to be friendly and courteous, based on my overall experience with them I don't recommend them.
Description of Work: My Lennox heat pump was installed by Art Newsome and company about 15 years ago, we had a hard time getting them to initally service the unit when we wanted some preventive maintenance done on the system. When we needed it repaired we had to join their maintenance plan (for a fee) to get "priority" for getting a technician. It took at least three trips and two different technicians to diagnose and finally correct the problems. I definitlely paid for parts and service not needed due to the poor ability of the initial service person. The second technician diagnosed the problem properly and resolved the issue correctly. He did tell me that the previous two fixes never addressed the problem. Good for him for being upright about it. Once we joined the maintenance plan, we did get quick service. However, I don't thnk I should pay an annual fee to get prompt service from a company that I originally paid to install the unit. I can tell you when they originally installed the system they were quick to send me letters letting me know that I was valuable a customer and that they would provide great service and to let them know if there were problems and they would be quick to resolve them. I did contact them about my problems, emailed a couple of times, talked to a couple of people (claimed to be managers) and I didn't have a satisfying experience. When the AC stopped working over the Memorial Day weekend and I called for service and they were very responsive. But, the compressor had failed and they could not repair or replace it before the work week and then there would still be a delay for parts. They were very happy to send someone out to give me a quote for a complete replacement system that Saturday afternoon. I did have the system replaced but with the spotty service I've had with this company I decided to find a more reliable company and change the brands of heat pump. My grades would be the aggregate of the service I had with Art Newsome Inc. Based on my experience, I could not recommend this company.
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$700
Response from Art Newsome Inc
Edward A.
06/2012
heating & air conditioning/hvac
 + -1 moreOverall, very professional and friendly. However, some of the work was subcontracted and the sub did some damage to my existing duct work.
Description of Work: Repair of flooded air handler and duct work
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Yes, I recommend this pro
$2,500
Response from Art Newsome Inc
Pamela E.
04/2012
heating & air conditioning/hvac
 + -1 moreThe technicians are really nice and friendly; they take the time to explain things to me. When I call they are just really nice and they come out really fast. They did a great job. I was happy with their pricing. I would use them again in the future if I needed to.
Description of Work: I have used Art Newsome Inc. for my heating and A/C. I last had them out when the fan in my air conditioning unit had stopped running and they had to run a new wire under the crawl space to fix that.
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Yes, I recommend this pro
$124
BEV G.
09/2011
heating & air conditioning/hvac
 + -1 moreI have a contract and I haven't had any problems. They came out one time during the summer on the air conditioner. We called them at 3 am and they sent someone out to fix it.
Description of Work: I used Art Newsome to check the air conditioning and heating units and the vents.
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Yes, I recommend this pro
Kenneth L. J.
05/2011
heating & air conditioning/hvac
 + -1 moreThey are very good. It is an old-line company but I think they have changed hands. They are very reliable and very dependable. I have a yearly agreement with him.
Description of Work: I use Art Newsome Inc for heating and air conditioning. He comes twice a year and he is coming tomorrow. He gives me a full checkup and he checks the system out.
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Yes, I recommend this pro
$150
Dan W.
08/2010
heating & air conditioning/hvac
 + -1 morePurchased a programmable thermostat from utility company for just-built home. Company that had installed the heater/AC unit wanted $400 to install because it was not their brand. Art Newsome came out within a week and installed for $60 after Angie's List coupon. Very professional, competent, and responsive.
Description of Work: Installed a programmable thermostat for heating/air conditioning system.
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Yes, I recommend this pro
$60
Jamie J.
06/2010
heating & air conditioning/hvac
 + -1 moreWe just got an estimate from this company to fix/redo our heating and A/C ductwork after a flood this winter. We didn't have any heat coming out of the vents in our master bedroom and I suspected that the ductwork had actually fallen down or completely detached from the vent. I specifically asked the person who came out if that was the case and he said "No." The ductwork needed to be completely replaced becasue it was the wrong size and was kinked in several places leading back to the bedroom. The quote was approx. $4000. I asked if it got wet in the flood and he said only the bottom couple of inches in several places, and that the flood was not the problem. I subsequently got under the house myself, because I frankly didn't believe him and what did I find but the ductwork to both vents in the bedroom laying on the ground, completly detached and the one for the master bath also laying on the ground but barely hanging on. He flat out lied! I subsequently called someone else and they told me (the truth) that the ductwork had gotten wet in most places about half way up the duct, but that it had dried out well and didn't appear to need to be replaced anywhere. He attached the ducts back to the vents and to the floor joists so they weren't on the ground anymore and said if we wanted to get it replaced he suggested putting it in the attic so we wouldn't have to worry about another flood and he would do all that (cutting new holes etc.) for the same price. He said he didn't see any kinks and the ductwork could be slightly more efficient but not worth replacing it now when we didn't need to. Oh yeah, and the service tech said we should get a new heating system while we were at it as the one we have is just going to give us more problems and isn't really big enough to heat and cool our home. Another $4000. Engle (not yet listed on Angie's) fixed out ducts and heater for $170 and we havn't had any problems since. Use Engle, he won't lie to you like Art Newsome's people will!
Description of Work: He came out to give us an estimate on fixing our ductwork and fix a minor problem with our heating unit. He cleaned a couple of contact points and said he thought it was a particular part he had to order ($200) and he would call us when it came in. He NEVER called us back! 2 weeks later when it quit again I called Engle (not listed on Angie's) I'll never have anything else done them because I was flat out lied to. I've been pulled around before but never like this!!
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$150
Response from Art Newsome Inc
JEAN C.
05/2010
heating & air conditioning/hvac
 + -1 moreThis new furnace has really saved money on our energy bill. The work has worked turned out great and they were excellent workers. The person who came to talk to me and write up the contract did a great job. Every service call I have had to make or call for information has been great. They are courteous and professional over the phone. I would use them again.
Description of Work: They installed a new furnace for me.
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Yes, I recommend this pro
Leonard H.
08/2009
heating & air conditioning/hvac
 + -1 moreThere were problems with the installation that they took several years to really fix. There was debris in the freon line and they had to reinstall a filter several times. They thought it was out of freon and overfilled it one time before they realized that there was actually a constriction in the line.
Description of Work: Maintained and repaired heat pump that they had earlier installed.
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$500
Response from Art Newsome Inc
BEV G.
08/2007
heating & air conditioning/hvac
 + -1 moreThese guys are very friendly. They are very conscious of the inside of the house. They always put their ladders and things like that where they won't damage the house. They always watch where they are standing just in case their shoes are dirty and always put a towel or some paper on the floor where they put their things. The only issue I have with them is when it is time to make the appointments. Last time I made an appointment they gave it to me 3 months after I had made the call. The good thing is that the warranty we pay annually to them includes everything, including parts that need to be repaired and labor.
Description of Work: We bought a heating unit from them a while ago, so they came and gave us the regular check-up service. So the last time they came in they just did their check-up really quick and left.
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Yes, I recommend this pro
$270
DEAN L.
12/2006
heating & air conditioning/hvac
 + -1 moreI'm the landlord for this property so it's hard for me to fully grade them because I live in another area. They do respond to my phone calls and I'm unsure of the cost at this point. However they do a good job.
Description of Work: They do annual maintenance on my heat pump.
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Yes, I recommend this pro
DIANE H.
05/2006
heating & air conditioning/hvac
 + -1 moreThey were very professional, and they showed up on time. They worked very hard at getting my unit in. They stuck to the price they quoted us, which was a plus. We haven't had any problems or needed any follow up work since they put the unit in. They guaranteed their work, so I didn t have to worry about that anyhow. It's hard to find good help, so these guys were great to deal with.
Description of Work: They installed a heating and air conditioning unit for us.
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Yes, I recommend this pro
$3,500
05/2006
heating & air conditioning/hvac
 + -1 moreI felt pretty good about letting this guy in my home because he was very polite. He went right to work and cleaned up when he was done checking things out. This company had prices that were normal. I thought most of them charged around the same price.
Description of Work: They did an inspection and routine cleaning on our heating system.
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Yes, I recommend this pro
$100
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Contact information
728 City Center Blvd, Newport News, VA 23606
www.anicomfort.comService hours
Sunday:
12:00 AM - 12:00 AMMonday:
12:00 AM - 12:00 AMTuesday:
12:00 AM - 12:00 AMWednesday:
12:00 AM - 12:00 AMThursday:
12:00 AM - 12:00 AMFriday:
12:00 AM - 12:00 AMSaturday:
12:00 AM - 12:00 AMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Art Newsome Inc is currently rated 4.6 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Art Newsome Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Art Newsome Inc does not offer free project estimates.
Yes, Art Newsome Inc offers eco-friendly accreditations.
No, Art Newsome Inc does not offer a senior discount.
Yes, Art Newsome Inc offers emergency services.
Yes, Art Newsome Inc offers warranties.
Art Newsome Inc offers the following services: HVAC - residential & commercial, sales, installation & service. Heating & AC System Replacements. Indoor Air Quality & Hybrid Systems. Dual Fuel. Duct Work. Gas Furnaces. High Efficiency Systems. Humidifiers, Dehumidifiers & Air Filtration Systems
Contact information
728 City Center Blvd, Newport News, VA 23606
www.anicomfort.comService hours
Sunday:
12:00 AM - 12:00 AMMonday:
12:00 AM - 12:00 AMTuesday:
12:00 AM - 12:00 AMWednesday:
12:00 AM - 12:00 AMThursday:
12:00 AM - 12:00 AMFriday:
12:00 AM - 12:00 AMSaturday:
12:00 AM - 12:00 AM