
Serving Culpeper, VA and surrounding areas
Approved
In business since 1936
Free estimates
Emergency services offered
"Overall McCrea did a good job with my Sept 23, 2019, HVAC installation. The POSITIVES significantly outweigh the negatives: · They had the best price out of 6 proposals. · They agreed to add an additional HVAC return to the basement free of charge ($250). · They leveled my second old existing heat pump without asking...free of charge…I really liked that. · They told me that Fairfax county does a free inspection upon request. I’ve never had an installer tell me this…it is not in their interest to do so. The county inspection was primarily electrical but it was good to have even that independently reviewed. · They responded within 2 hours after I called about an installation problem. It turned out a condensate PVC pipe was installed wrong and tripped a cutoff switch. Everyone makes mistakes. I give them credit on this one because they responded quickly and repaired it quickly. · I requested a Trane and NATE certified installer and McCrea sent out Greg Dworchak who, along with 2 others did an excellent job. They were competent and friendly and answered all my questions very well. One NEGATIVE: · I liked the first sales person (Kris Kimmmel) who gave the initial proposal...very professional and friendly. My only concern was that he went on vacation and the follow up was slow. He did tell me he would be on vacation with limited email access. I emailed my intention to move forward on the proposal by the required date but the response was too late to get the significant Trane rebate. Weeks later I received a call from another representative (Chris Aiani) and he provided an acceptable proposal although it was a lower SEER unit (XR14) instead of the XR16i I originally wanted. Chris apologized to me about this and said they were re-organizing to provide more sales support and that this should not happen again."
























































