"We chose Suncrest based on good reviews on Angie's List and a good feeling we had during our initial meetings with John. Their price, while not the lowest, seemed fair and transparent. Now that we are 1 month past completion, we are happy with the final product, but the experience of working with Suncrest was pretty unpleasant and we would never work with them again.
The project was supposed to take 4 months and it took 6 months. I understand that delays happen, but they were almost never communicated to us. The crew just wouldn't show up, often for a week at a time. John (owner) and Bryan (foreman) seemed to have no idea what was going on with the other person, and we had an extremely difficult time getting them to call us back. Bryan rarely communicated our change requests to his crew on the ground, so work would have to be redone, or was delayed further while we worked this out. Suncrest also had bad relationships with many of their sub-contractors. The work done by some of them was sub-par. For example - the new AC unit was poorly installed and flooded the living room floor. It was very hard to get the HVAC sub to fix this, since they wouldn't return John's calls for a week.
Bryan was supposed to be the foreman, but I felt like we had to nit pick every little details or Bryan would do things in an easy, slipshod manner. For example, they would miss areas of trim painting and then request payment for finished the trim portion of the work. Or they would say the kitchen cabinets were finished, when upon closer inspection by us, several of the doors wouldn't close properly. We felt like generally they had poor attention to detail. For example, all of the existing door hinges and door knobs in our house are gold, but without asking, they installed silver hinges in all of the doors, which doesn't match the gold knobs. Not a huge deal, but when you are paying over $100K, you expect that they will think about things like this.
The only positive part of working with them was the price. Overall we came in less than $10K over the estimate, all due to upgrades and additions to the project we request midway through the work. John was very fair about the prices of the change orders and didn't try to take advantage.
So overall we are happy with the final product, although it took a lot of "harassing" John and Bryan to make things right before we would pay them. But terrible communication means that we would never use them again, nor recommend them to any friends.

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"They did an excellent job! I was worried about mold in the basement and they found some, destroyed it completely then water proofed! I've already told my neighbors about this company and I'd hire them again! The crew was very professional and took time to answer any questions I had."

"The job went great. Professional outfit. Willard seems to have a great relationship with the DEQ which makes cleaning up environmental issues go much easier.
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"The representatives were courteous and professional completing the work within a reasonable amount of time. They quickly identified the problem and worked to resolve it to our satisfaction. The cover on the master bath outet was cracked by the contractor who either did not notice the crack or failed to mention it. Overall, I appreciated the work and would have Sam and Sons return for future electrical repairs."

"Mr. Wilburn's crew showed up on time Thursday to rake my leaves.  They had to reschedule when the weather turned unfavorable in the middle of their work.  The crew returned Friday as promised to finish the work.  Since I was at the office that, I could not hand them the check in person.  Mr. Wilburn let me mail it.  My contractor was in the house that day take care of a project and commented that the crew did an excellent job.  I inspected the results afterwards and agree.  Mr. Wilburn's company will be back next year to mow my lawn and take care of my other landscaping needs.
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"Andrew and his crew have always done an outstanding job for us.  He looks at every project with an eye towards drainage and keeping water away from the house--which was important in our case.  Andrew also goes above and beyond and recommends options that are cost saving.  Most recently, Andrew created a landscaping project for us in a very wet spot of our townhouse patio.  We had a general idea of how we wanted it to look, and Andrew provided an exceptional option for cost savings in placing a circular stone slab down.  The quality of work is consistently outstanding.  We would recommend them for any project you have."

"The job was finished quickly and the construction debris was cleaned up. The basement was cleaner than when he showed up. The next time we had a major rain I got some water in the basement again. Steve came back as soon as it was convenient for me. No problems since then. His guarantee was real, there was no charge for rhe come-back.
I will be calling to have Steve come back to expand the drainage system when I have other work done that exposes another section of the basement.

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"The whole experience was outstanding from Mark explaining what could be done and providing a great estimate to Curtis and his crew who did an excellent job utmost professionalism. They had to change the original design and added an extra filtration system at no additional cost. Overall I could not have asked for a better experience. I was under a time constraint and Mark and his crew came through. Thank you so much. I highly recommend the Pond Doctor"

"The painting looks wonderful (and I'm very picky).  They were able to get everything done quickly and efficiently.  We are really happy with the finished product.
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"The overall job went really well. Hector's guys were able to do remove and install a heavy cast iron tub in around three days.  They resolved some minor complications that I expected would arise in a 1920s era bathroom.  They then installed a new shower handle and fixed the tile surrounding the tile.  Overall, the job was well done and at a reasonable price.  I estimated the price of labor so you can compare apples to apples since I paid a price that included the tub and other materials. I gave a B on responsiveness only because it was hard to initially get in touch and schedule the initial appointment, which included a missed appointment.  Otherwise, Hector is very responsive by email. I would recommend Hector and his crew to anyone doing home renovations.
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