Get matched with top excavation pros in Cross Junction, VA

"We chose Suncrest based on good reviews on Angie's List and a good feeling we had during our initial meetings with John. Their price, while not the lowest, seemed fair and transparent. Now that we are 1 month past completion, we are happy with the final product, but the experience of working with Suncrest was pretty unpleasant and we would never work with them again.
The project was supposed to take 4 months and it took 6 months. I understand that delays happen, but they were almost never communicated to us. The crew just wouldn't show up, often for a week at a time. John (owner) and Bryan (foreman) seemed to have no idea what was going on with the other person, and we had an extremely difficult time getting them to call us back. Bryan rarely communicated our change requests to his crew on the ground, so work would have to be redone, or was delayed further while we worked this out. Suncrest also had bad relationships with many of their sub-contractors. The work done by some of them was sub-par. For example - the new AC unit was poorly installed and flooded the living room floor. It was very hard to get the HVAC sub to fix this, since they wouldn't return John's calls for a week.
Bryan was supposed to be the foreman, but I felt like we had to nit pick every little details or Bryan would do things in an easy, slipshod manner. For example, they would miss areas of trim painting and then request payment for finished the trim portion of the work. Or they would say the kitchen cabinets were finished, when upon closer inspection by us, several of the doors wouldn't close properly. We felt like generally they had poor attention to detail. For example, all of the existing door hinges and door knobs in our house are gold, but without asking, they installed silver hinges in all of the doors, which doesn't match the gold knobs. Not a huge deal, but when you are paying over $100K, you expect that they will think about things like this.
The only positive part of working with them was the price. Overall we came in less than $10K over the estimate, all due to upgrades and additions to the project we request midway through the work. John was very fair about the prices of the change orders and didn't try to take advantage.
So overall we are happy with the final product, although it took a lot of "harassing" John and Bryan to make things right before we would pay them. But terrible communication means that we would never use them again, nor recommend them to any friends.

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"They did an excellent job! I was worried about mold in the basement and they found some, destroyed it completely then water proofed! I've already told my neighbors about this company and I'd hire them again! The crew was very professional and took time to answer any questions I had."

"The job went great. Professional outfit. Willard seems to have a great relationship with the DEQ which makes cleaning up environmental issues go much easier.
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"The representatives were courteous and professional completing the work within a reasonable amount of time. They quickly identified the problem and worked to resolve it to our satisfaction. The cover on the master bath outet was cracked by the contractor who either did not notice the crack or failed to mention it. Overall, I appreciated the work and would have Sam and Sons return for future electrical repairs."

"Mr. Wilburn's crew showed up on time Thursday to rake my leaves.  They had to reschedule when the weather turned unfavorable in the middle of their work.  The crew returned Friday as promised to finish the work.  Since I was at the office that, I could not hand them the check in person.  Mr. Wilburn let me mail it.  My contractor was in the house that day take care of a project and commented that the crew did an excellent job.  I inspected the results afterwards and agree.  Mr. Wilburn's company will be back next year to mow my lawn and take care of my other landscaping needs.
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"I always had water problems in my yard. There are a very few companies that specialize in drainage work. I had Andrew the owner of Classic Drainage come out. He is very conscientious and very pleasant. He tries to make the most economical choices for you. He is very flexible. I had a lot of problems with my yard. So, I had to keep having them come out and he really did respond. It is not like he does a job and then takes off. He is going to be coming back in the spring. He is not inexpensive in my books. He can afford to be pricey because there are not so many people who do this, but he is a little less expensive than another company. The initial job of attaching the downspouts to the pipes that ran underground and to trench those to the storm drain cost me $2500. So, I thought that it was a little pricey for doing that, but he did a good job. I was trying to get one of the pipes that had to do with the sump pump at the front of the house. However it didn?t work because there was too much water going to another pump and was causing ice in the street. So that?s when we called our plumber back to redirect it to the back of the house to the storm drain. So it ended up costing me more money. It was a very small job when he came out to redirect the sump pump and he charged me $225 for the outside job. He basically had to put a fitting on the pipe to connect it to the pipe on the ground with the downspouts. So $225 is his minimum for a small job and he said it is going to be $2500 for a day?s work. He actually didn?t raise the price when the one day job became a two day job because it rained. He did the job during the winter when it was really dry and it hasn?t been a while. I have to see exactly what happens to my yard once it rains. He is going to come out to do a little more work like getting rid of some bushes and grinding up the stumps for me. He was punctual. He is out on every job. It is a small family business and he has two helpers. He is very professional and tells you exactly what he is going to do. If there are any problems, he is very good about coming back to correct it. So, I think that is very important in that kind of work. I would use his services again."

"Steve came to consider the problem and give me an estimate. He seemed very thoughtful and sincere. We agreed on the price and the date when work would start. With no delays, the work started on the agreed-upon date. Steve's brother Dave does the actual deconstruction and puts in the drainage. He has a team of three men, including himself, and they completed the job in 3 days. It may have been the hottest 3 days of the summer but they didn't complain--I couldn't believe how diligent they were. And they didn't "thrash." We've probably all had people working on our homes that made us wonder if the house was going to be standing when they were through. These guys were great--I'd definitely call them professionals. Once they finished, I had a couple items I wanted done a different way. That was no problem. They came back and finished it very much to my satisfaction. Whenever I called the company, I received a call back. I would definitely use Waterproofing, Inc. again but I think my problem is solved. I'm not worried because the company gives a lifetime warranty and I have no doubt that they will stand behind their word.
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"The whole experience was outstanding from Mark explaining what could be done and providing a great estimate to Curtis and his crew who did an excellent job utmost professionalism. They had to change the original design and added an extra filtration system at no additional cost. Overall I could not have asked for a better experience. I was under a time constraint and Mark and his crew came through. Thank you so much. I highly recommend the Pond Doctor"

"They did a great job and left it neat and tidy.
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"The painting looks wonderful (and I'm very picky).  They were able to get everything done quickly and efficiently.  We are really happy with the finished product.
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