JC Smith LLC

Jeremy and John were consummate professionals through every phase of the job!

I had a major bathroom renovation and Jeremy and John did an outstanding job (ask for that team). The bathroom is on the second floor and they ensured the pathway up was covered and cleaned everyday. Jeremy communicated to me timelines every step of the way. I have worked with many contractors over the years and this team is at the top. Thanks Jeremy and John for a job well done!

Our experience was exceptional! Shane and his team were here ahead of time and fixed same day! They are super kind and professional! I would recommend them to anyone! Thank you guys for all you do!!

We recently purchased a home built in 1896 and decided to hire JC Smith to do the extensive re-model. From the initial assessment to the final walk through, JC Smith was a top notch general contractor. The scope of work and cost estimate were both on point; no surprises or hidden costs that threw me out of my budget. The design consultant was very helpful with the new design and material choices; suggesting good quality yet affordable products that would help me achieve the design look I wanted while staying within my budget. The job foreman was knowledgeable about every aspect of the work that needed to be done and always polite and considerate to inform me of all the daily details during the construction phase. He addressed any questions or concerns I had promptly and courteously; even when I asked multiple times because I just didn't understand. ; ) Even the sub-contractors that were brought in did great work! If I wanted something "tweaked" at the end of a particular job, JC Smith was quick to have their sub-contractor return and finish the work to my satisfaction. Every worker that passed through the doors of my home were considerate of the fact that it was my home and therefore left an exceptionally clean job site at the end of the day. To make sure that all the work getting done was to their very high standards, there were multiple calls and visits from none other than the owners, Mr. and Mrs. Smith. I can't say enough good things about this general contractor! Thanks JC Smith for a job well done!!

Extremely well. Right from the start JC Smith worked with me, agreed to leave the finish work to me, salvaged/reused the columns and other misc details. Walked back project costs enough so that I could finally afford getting this long overdue project done! Foreman Dave, Carpenter Dave, and all the skilled labor crew were professional, capable and a pleasure to meet and work with. Jim even loaned me his sander to get the columns looking like new! They let me know when other jobs would pull them off my job and I generally knew from day to day the status. I had a few adjustments/changes to the scope of work which they accommodated just fine. I had no complaints and was grateful to find a busy contractor willing to work to fit my tight budget.

Everything was done on time (sooner than expected), the work looks fantastic. Would definitely hire again for more renovation work.

Excellent work as usual.

We recently purchased a home built in 1896 and decided to hire JC Smith to do the extensive re-model. From the initial assessment to the final walk through, JC Smith was a top notch general contractor. The scope of work and cost estimate were both on point; no surprises or hidden costs that threw me out of my budget. The design consultant was very helpful with the new design and material choices; suggesting good quality yet affordable products that would help me achieve the design look I wanted while staying within my budget. The job foreman was knowledgeable about every aspect of the work that needed to be done and always polite and considerate to inform me of all the daily details during the construction phase. He addressed any questions or concerns I had promptly and courteously; even when I asked multiple times because I just didn't understand. ; ) Even the sub-contractors that were brought in did great work! If I wanted something "tweaked" at the end of a particular job, JC Smith was quick to have their sub-contractor return and finish the work to my satisfaction. Every worker that passed through the doors of my home were considerate of the fact that it was my home and therefore left an exceptionally clean job site at the end of the day. To make sure that all the work getting done was to their very high standards, there were multiple calls and visits from none other than the owners, Mr. and Mrs. Smith. I can't say enough good things about this general contractor! Thanks JC Smith for a job well done!!

We recently purchased a home built in 1896 and decided to hire JC Smith to do the extensive re-model. From the initial assessment to the final walk through, JC Smith was a top notch general contractor. The scope of work and cost estimate were both on point; no surprises or hidden costs that threw me out of my budget. The design consultant was very helpful with the new design and material choices; suggesting good quality yet affordable products that would help me achieve the design look I wanted while staying within my budget. The job foreman was knowledgeable about every aspect of the work that needed to be done and always polite and considerate to inform me of all the daily details during the construction phase. He addressed any questions or concerns I had promptly and courteously; even when I asked multiple times because I just didn't understand. ; ) Even the sub-contractors that were brought in did great work! If I wanted something "tweaked" at the end of a particular job, JC Smith was quick to have their sub-contractor return and finish the work to my satisfaction. Every worker that passed through the doors of my home were considerate of the fact that it was my home and therefore left an exceptionally clean job site at the end of the day. To make sure that all the work getting done was to their very high standards, there were multiple calls and visits from none other than the owners, Mr. and Mrs. Smith. I can't say enough good things about this general contractor! Thanks JC Smith for a job well done!!

Extremely well. Great service in a timely manner.

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Everything started out fine, however they mis-measured and were going to have to order a VERY expensive basin (after contract). The foreman had some very creative solutions to compensate. Things fell apart when they went through when it came to the shower walls and doors. Due to the mis-measurements, they had to order expensive custom glass shower walls and doors. Very expensive, but to their defense, they ate the costs. This all led to 2 months of delays for a job that was supposed to be "two weeks, three tops". And the glass was clear when we specifically asked for frosted on more than one occasion. Once the job was done, the shower head was loose, not caulked and looked very sloppy. And a week later, the grout between some of the tiles separated and needed re-grouted. As far as communication, the foreman would routinely text saying they'd be there "the next day" or he'd contact me "later today" or "tomorrow" but quite often did not followup until 2-3 days later or only if I reached out. Aside from these hiccups, the work turned out nice. It was just far too many poor communications, sub-contract mismanagement, and general sloppiness that really sank this company for us.

They are the only company I will use. They arrive on time and are always professional. Their work is excellent. When they use a subcontractor, they supervise and make sure everything is exactly what you want.

November of 2014, my wife, my son and our golden retriever moved to a new housing development in Martinsburg, West Virginia. We moved to a new two story home with a basement. The laundry room was located on the top floor. Unfortunately the code-required floor drain was not provided in the laundry room. On January 2, 2017 we had a flood in our home. The flood was caused by the water pipe connection which burst. The water migrated to the hallway and other areas in the master bed room, closets and the to the kitchen, family and dining rooms below. The kitchen ceiling had to be restored. We chose JC Smith, LLC builders from Angie’s List and we received two bids to repair the flood damage. The bid prices from both builders were close. We chose JC Smith, LLC because of the size of the firm. We were happy to choose them. The firm dedicated a team to work on our project and a project manager was assigned to lead this team. The team was professional, attentive and responsive to our needs, and fun to work with them. At the beginning of the project they explained the scope which included the cost, materials, and the project schedule. The work was done by experienced professionals, and they made every effort to make the construction activities not to interrupt our daily lives. We would gladly recommend JC Smith, LLC without hesitation.

Their prices are medium high but worth it. They were here earlier than they said. Their prices are medium high but worth it. They have wonderful people working with them, the team leaders as well as the initial estimator and the office staff was wonderful. I have project pending and I will use them.

Smith's people did a beautiful job. The deck especially was beautifully constructed. They were great to work with from the get go.

We couldn't be happier with the result. I keep taking pictures like the place is a work of art! Looking forward to the next project with JC Smith -- John, Chrissy, Bill, Morris, Jereme, Chad, Joaquin, Dave, Kaydie. They know we are thankful, and they have our highest recommendation for not only quality and value but also the rare benefit these days of honesty, integrity, skill -- and they really care. They understand this is your home and when they are gone, you ultimately live your life in their masterpiece. They treat your home like their own -- and you can't ask for more than that.

First, I want to say that our major issue with JC Smith is not the quality of the work or the professionalism, but rather the questionable way they do some of their pricing and estimates. Shortly after July 4, we had a pipe burst in our basement which meant that half the drywall on one wall and all the carpeting in our basement needed to be replaced. Having worked with them previously, my husband contacted JC Smith for an estimate. The owner, John, came out himself to do the estimate. He was polite and courteous. He told my husband that they frequently do water damage repair so are familiar with the requirements for insurance reimbursement and that they would take care of and handle everything… even arranging to have our pool table moved when necessary. He assured us that the estimate would include repairing the basement to the same quality it had been prior to the damage. After about 3 weeks (early August) we got the estimate, which wasn’t a big deal because we weren’t in a huge rush. Bill came out to give us the estimate and, just like John, he was very polite and professional. As we were going over the estimate, we inquired about the allowances for padding and carpeting. Bill told us we had an allowance of $3.00 per sq. ft. for carpeting and that the estimate included basic padding. We told him the estimate would have to be corrected because we had upgraded padding and expected the replacement padding to also be upgraded. We wanted to submit the revised estimate to our insurance company. Since he was already out there going over the estimate with us, Bill was hesitant to have to start over and make another trip out, knowing it would take more time, so he told us “If you can keep your carpet selection to $2.70 per sq. ft. then I will make the padding work and ensure you get the padding you want.” We reluctantly (and in hindsight, erroneously) agreed. We did not balk too much at some of the charges since the cost was being covered by our insurance company, especially the almost $3200 charge to paint the basement (one large room) which was a higher charge than what we had paid to have our ENTIRE home (more than double the square footage) painted a couple years prior. Noticing that there were charges for content manipulation and debris haul away, we asked about that and Bill explained that JC Smith would tear up the existing carpeting and move the furniture around to do so and it was also for carpet installation. We asked if that could be done first so we could take care of some pet stains on the concrete floor. He indicated this would not be a problem. So, we gave him a hefty deposit, signed the papers, he said they were scheduling about 3-4 weeks out and he would schedule us as soon as we got our carpet choice to him, and then he left. We went to Home Depot and selected out carpet, meeting the budget he asked us to and sent the sample specs to JC Smith. We figured we were also saving money because Home Depot does free installation. However, fast forward to end of September/early October (almost two months later) and we still had not been contacted. In the meantime, having run out of the ability to wait, we ripped up the old carpeting and disposed of it ourselves so we could treat the stains as necessary. We simply could not wait any longer for JC Smith as 3-4 weeks had turned into two months and we had no idea when work would begin. Work finally began on Friday, October 22 with the carpet installed on Thursday, October 28. Tim, the Project Manager was terrific. Very professional, polite, and did great work. When a MAJOR snafu occurred where the wrong carpet had been ordered, he was quick to try to resolve it. As a compromise, we agreed to keep the wrong carpet if they would replace the carpet in a small room off the basement which now would not match. Everyone was happy. However, nearly a month later, the carpet error still has not been fixed and we are waiting for that to happen. Much of that is due to a billing dispute that we are working to resolve and which I will explain below. As previously mentioned, we were asked to keep our carpet selection at $2.70 rather than $3.00 per square foot to make the padding work. However, as Home Depot does, because the carpet was ordered under my husband’s name, we were also sent a copy of the carpet invoice. JC Smith charged us over $1400 more for carpet/padding than Home Depot charged them. Of course we realize that JC Smith is a business and profits need to be made so we expected mark-ups. What we did not expect was such a large mark-up IN ADDITION to the 17.5% margin they tacked onto the overall bill total. In addition, JC Smith charged us for content manipulation nd debris haul away, which they did not do. When we inquired about it, we were told “Well, the work was performed by one of our subcontractors acting on behalf of JC Smith (i.e. Home Depot).” It made no difference to them that Home Depot did not charge THEM for these actions nor the fact that we had to rip the carper up ourselves. They would not budge on the almost $500 in charges for work that they did not actually do. By their explanation, they could have charged us additional fees to carry the carpet in because, well SOMEONE did it. Didn’t matter if they were charged. When we tried to dispute the cost of the carpet issue with JC Smith, at first, we were rather rudely told “Well actually, your flooring cost $3.64 per square foot so we actually GAVE you an allowance.” The gentleman tried to act as if JC Smith did us a favor, when actually, they just padded their pockets more by us choosing a cheaper carpeting, at their direction. Nevermind the fact that the estimate included an allowance for $3.00 per square foot for carpet alone IN ADDITION to padding. All said, JC Smith charged us $4907 for carpeting/flooring (considering flooring charges, charges for “content manipulation”, charges for “debris haul away” and a 17.5% markup) although they were actually only charged $2220 by Home Depot who actually did the installation…. And didn’t charge JC Smith a dime to move the furniture around. I guess, at the end of the day, the joke is on us for not insisting on a revised estimate. We have tried to come to an agreement with them on removing some of the charges based on us being given false information and also for being charged for work we ultimately had to do ourselves, but the customer service rep has been unwilling to even acknowledge that the billing practices are shady. We have been forced to contact an attorney to discuss our options. At the end of the day, the DID do good work. I would just recommend that you ask any and ALL questions up front and make sure you fully understand their rather complicated (by design I assume) estimate and pricing document. Otherwise, you’ll be charged far more than you probably should be.

Very well.

We hired JC Smith, LLC in April, 2016. From the start, our consultations on the concept of our project by their senior management were met with an attitude of being personally involved and responsive to making sure the project would be completed to our expectations. Our carpenters, who were on the job daily, were not only the best in terms of craftsmanship, but were always ready to consult with us on the specifics of the project. It was a pleasure to work with them. As with all projects of this size, it is prudent to review and ensure that all change order credits/changes (if any) are credited in a timely manner. We would definitely hire JC Smith, LLC again!

My husband and I scheduled for someone to come out and take a look at our back deck. We've been having issues with drainage underneath our deck. We were looking to get a quote on what to do as far as fixing the retaining wall that we have as well as how to fill it. Well when my husband call to find out when the person was coming the women who answered the phone that day was very rude and had an attitude. The guy came first thing in the morning which was nice. He spoke to my husband told him exactly what he recommended. He told my husband that he would send us a quote in a week or two. Well that was over a month ago. Never got a quote. A little frustrating when we were looking to have everything finished my the fall.

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