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"Contacted Total Comfort as soon as we realized our unit had stopped blowing cold. Unfortunately it was in the evening and after hours (isn't that always the way). Received a call back from an on-call technician within just a few minutes. I explained what was going on and he was more than willing to jump in is truck and head over but was very straight forward and explained that he could diagnose but there was always a possibility he may not have the parts needed that night. I hadn't considered that and was appreciative of his candor. Thunder storm rolling (thankfully) so I knew the temps were going to drop for the evening and told the tech I'd push the service call until the next day. He asked that I contact the office first thing to get on the schedule. Next morning I received a call from Total Comfort before I could call them and they scheduled a tech to come out between 1pm and 4pm that afternoon. A little before 1pm, the tech "Alex R" called to let us know he was on his way. Yes, that's correct. They set a service window between 1pm and 4pm and they actually showed up at the beginning of the quoted service window not and hour or two after it (which seems more the norm for service contractors). Skipping ahead to the most important part... Alex was awesome. Not just punctual but extremely polite, knowledgeable and efficient. He diagnosed the problem, offered the solution, answered our questions, asked for authorization before proceeding and didn't try to up-sell. That's the support a homeowner expects. Thanks Alex and Total Comfort."

"Professional team, fair quote and excellent installation. I would highly recommend them for home heat pump replacement."

"Unlike another provider whom I did not hire, arrived exactly on time for the site survey. Worksite in Spotslyvania, VA, and I live in Arnold, MD, so about a 2 hr drive for me. Had a firm proposal within 24 hours, install was scheduled that day. On install day, technician arrived exactly on time, following all COVID precautions. Work was completed in slightly less time than he projected. Quality of the work was first rate. Left the house and area surrounding the work - install new heat pump outdoor unit and indoor unit in attic - cleaner than when they started. All three technicians who worked the project were just terrific. Friendly, respectful of the property, very informative. They made sure I understood the improvements they'd made to the ancillary portions of the system (e.g. drain pan and condensate drains from the attic), and worked through the new thermostat details as well. Everyone I'm came in contact with from Advanced Environment Solutions was professional, responsive and were truly interested in making sure I got what I needed. There is one other reason why I would implicitly trust these folks. When the president of the company (John Smith) came out to do the estimate, he carefully explained the various levels of the systems that would match the house. He did NOT try to "upsell" me on a system that was more expensive than the property warranted. He carefully explained the technical benefits of proposed upgrades to the drain systems and the need to install a path from the attic entrance to the interior unit for safety (agreed immediately). I'm a licensed mechanical engineer, and his explanations were complete and accurate. In sum, a highly professional company, exacting standards of technical performance, they listen to their customers and their integrity is unmatched."

"They were quick and professional. They installed the unit all in one day, and the prices were by far the best in the area
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"Matt and his crew were on time, professional and on time. We first called a big name company that you may see on the back of a truck. Well that company quoted us $10,000-$15,000 for less work; at that point it was ONLY the furnace. I called Matt for a second opinion. Obviously, he quoted me for half the price of the back of the truck company WITH the water heater added in. Total work done: replaced furnace and outside unit, replaced water heater, installed water pump, installed 2 EcoBee thermostats. The big name company was ONLY doing the furnace and outside unit. We will call Matt for our future needs."

"Anthony and his team installed a kitchen exhaust and new chimney hood. The overall work was good but could not give 5 stars due to minor details (slight exposed hole in ceiling, flex duct used instead of solid construction, a leftover loose tile). Important to consider Anthony's price came in lower than others so the install was a bargain. Would recommend if you don't mind little details and want a job done quickly and affordably."

"Paul and Andrew diagnosed that the back porch lamp had a rusted the socket.  They went to a building supply store, bought a similar fixture to the one that needed to be replaced, and were back quickly to install it.
They worked efficiently and professionally and were very personable. 
They also gave me a quote for what it would cost to replace the other outside light fixtures, which was very reasonable.  We will be calling them again for future electrical work.
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"ECR was the first to respond to our septic pump issue. Jeremy was conscientious and worked diligently in bitter 20* weather to get us up and running again. The price quote was a bit of sticker shock but quality parts were installed that have a 3 yr. warranty. I would definitely hire ECR and Jeremy again!"

"It went great. Every person I dealt with from this company was prompt, professional, personable, very careful with being neat like using drop clothes and feet protectors when necessary. I checked out reviews on this company before hiring them and they have top notch reviews. After the install (with which they showed up with 4 trucks and 5 installers) because we had 2 zones. Can't say enough good things about them. Would recommend them to anyone looking for an honest, hard working company who prides themselves on their work."

"Jim was very helpful and personable to work with.  I had recently moved to the Huntsville area and was unable to connect my wireless printer.   There were also some things going on with my laptop that made me suspect a virus had somehow gotten on to it, it was running more slowly than usual, and I wasn't happy with the Win7 configuration I had done when I bought the computer.  Jim came in and assessed the problems and we agreed on a time for him to take the laptop and reinstall the OS.  He was able to get the wireless connection to work as well.  He took the computer on a Friday evening and returned it Sunday evening in prime condition. 
A few weeks later I  got an error message while reinstalling my accounting software so I called Jim.  He talked me through the problem over the phone and I was able to get the program installed so I could use the program.
Jim is great to work with, his pricing is very fair, he is prompt and reliable.  I will definitely use his services again.
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