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"I had heard great things about your app and wanted to give it a shot. The app itself was easy to use. I found el catrin right away and scheduled for them to start. I found it a bit odd that they didn’t come but for an in-home consultation but I figured that this was how the app operated. I went ahead and hired them for the floor installation. From my understanding, Monique and her husband Ramiro would be the individuals working on my home. They started on the flooring and everything seemed good. Monique was a bit unprofessional from the beginning. She made comments about how my cabinet color selection was off but I didn’t care 100% just thought it was unprofessional. Ramiro completed the floors. Monique came the next day and started working on the floorboards and quarter rounds. She looked like she was having a hard time. She ended up calling someone to help. He arrived and started pounding away at the floor. I have never had floors done before so I don’t know what is correct and what isn’t. She didn’t inform me that she was calling someone over to help. From my understanding, she and her husband were the only 2 that were going to be doing the work. They set the quarter rounds in and the transfer trims. They laid them down with tape and said they would be back to remove after the weekend. I had noticed that some of my floorboards were coming apart from the wall. I brought it to Monique’s attention and she said I could put a little caulking and it would fix the issue. The board wasn’t like that before they came. I went to take my dog outside and looked on the side of my home and there was flooring on the side with trash bags and Monique’s table. I text her to let her know and she said to just leave it till she came back. She didn’t come back for 2 weeks. The reason they took so long to come back was that they got sick. That was also a concern. She kept saying she was fine and it was allergies and it turned out to be something more. Her Ramiro and some of their workers all got sick. This is a huge concern especially due to covid. I waited another week and she said she was better. I could hear someone coughing in the background and it was her brother-in-law who was planning on coming over to work. I said no let’s wait a few more days. While they were gone I noticed there were thick caulking marks along the borders. The trim was coming apart and there was trim missing from parts of the floorboards. It looked very messy. I attempted to paint over them to try and not “complain” but it looked terrible. When they returned I let them know of the issues and Ramiro stated he would take care of it and he actually looked embarrassed with the work the other man did. Now not only was the work an issue but their timeliness. They almost never gave a time that they would arrive. There were many times they stated they were on their way only to arrive an hour or 3 later. The excuse would always be that they had another estimate. When they started on the bathroom tile that’s when things started to get really weird. They weren’t prepared for the bathroom. They were missing a lot of tools that I needed to provide and pay for. For example, I noticed that the vinyl wasn’t up against the tub. I had asked Monique if that was something she was planning on fixing and she again suggested what it is that I need to do. The way I saw it was these people are the professionals and should be telling me what it is that needs to be done. I was constantly pointing out things that were not completed, and they agreed and would apologize. I am not a professional but you could tell that the job was not done correctly. I also had to point out that the border that was taken off behind my toilet needed to be replaced. When the toilet was removed for the flooring the caulking was not replaced around the toilet rim. I had to replace it after they left. Ramiro did not install my tile. He had his brother install the tile and he was not present most of the time that it was being done. Mike, his brother was the one that install the tile and the separators. During the tile install, I had to drive to the tile store during rush hour traffic to pick up three more boxes of tiles because Monique had given me the wrong amount that was needed during the consultation for the bathroom. When I arrived to the store they only had four boxes left. Had Monique given me the correct amount from the beginning I would have purchased the amount needed to complete the job. Again this is very unprofessional because this could’ve caused a major issue had the company not had the tile for my restroom. There were a few things that they were missing for the bathroom that Ramiro needed to go pick up. One of them was silicone for the faucet and the niche. When I was given a consultation for the Bathroom I was told that the job was going to take three days. It took five days. The last two days were very uncomfortable because Romero was clearly upset. The grout was not coming out the way he wanted. It was very uneven it was sloppy and I will provide pictures of the work if needed. Every time he had me go in to check on the tile I would show him different issues that were clearly evident. He agreed with me every single time and he blamed his brother. I was very understanding and I said that I understood but it wasn’t some thing I could ignore because the tile was extremely uneven to the point where it was even coming out from the wall. The next couple of days Rammell showed up and tried to fix the mistakes of his brother. He kept apologizing stating that he would talk to his brother and he would make sure to fix the issue. On the last day of the install, Romero was supposed to show up at my house at 10 AM to finish the job. He showed up at 1 PM. Monique stated that she was sorry for his untimely arrival but that he had two estimates that he needed to do. This made me upset because I had a bathroom that was not completed yet they were giving estimates for new customers. When Romero arrived he finished up the bathroom. He had to knock out tiles and I almost didn’t have enough tiles to fix the mistakes that were made. Romero asked me three times to come and look at the work and see if I was happy. He said he didn’t want to leave until I was completely satisfied and that he was going to do everything to fix the errors. I went in and showed him the things that were not completed. I also reminded him of the borders that needed to be fixed. The flooring trim was coming apart from the floor. The glue that Ramiro had used was not working and myself and my children tripped over several times. I told him it was a hazard to my family and to myself and that it needed to be fixed correctly. It was never fixed. At 5 PM on October 25th Ramiro asked me to come to look at the bathroom for a final walk-through. There were pinholes in the grout. The edges of the grout were sick and uneven. The grout had been spilled to my flooring and also stained my tub. I pointed out these mistakes and I told him that it was going to be an issue. He then responded with can you just pay me cash for the rest of this job. He didn’t say anything else and that made me feel unsafe and very uncomfortable. I told my husband that he needs to hurry home because I didn’t feel safe. When my husband arrived he looked at the bathroom he also agreed that things didn’t look completed. He shared this with Romero and Romero became agitated. He told my husband that he was just going to walk away from the job. When I walked towards the restroom there was still tape on the floor paper on the floor, dust everywhere, trash all over my bathroom, it looked awful. I also have pictures of this to provide as evidence. When I got to the restroom I found that Monique was standing in front of my bathroom tub. I had no idea she was there I have no idea when she arrived but she was clearly irritated. I asked her if she could please go to the garage that my husband and I would like to speak to her and her husband regarding the work that was done. She ignored me and just stood there. I had to call her again and ask her to please leave my home a"

"Service and professionalism was excellent would hire them again for future services needed highly recommended to others!!!!"