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"They did a great job"

"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"They didn't go. That's the problem. It took two and a half months instead of two and a half weeks. Cuz I would never come over and do the job. And when you show off the work, nobody would show up, it was one person at a time and they weren't in the Uh, even in the orders, they needed to be in. You have to have electricians here to make sure everything is disconnected, if they don't disconnect it and turn off the power somebody could have gotten really hurt. Instead they left Live wires everywhere. The gentleman who said he was an electrician, did he? He, he would, he didn't do it correctly because he didn't put the wires in the condolence because he didn't know. That was part of Texas code if you don't go by cold, you're not a certified electrician. They just hired anybody off the street to come and do the job, that was it. They all were either, they were Hispanic in which it was very difficult for us to To talk to. And they just, they didn't even know Ruth who was the, um, Or just the project manager."

"Very nice young man. Thorough and professional. Explained everything he inspected and proposed repair."

"Ok. Final cost a bit higher than expected."

"We suspected that our home had some foundation issues when we noticed that our doors wouldn’t close properly, and we started seeing cracks on the ceiling and windows. We hired a structural engineer to do an initial inspection, and it turned out that our foundation had some settling and would need repairs. They recommended to us that we check out some foundation repair companies. We had four different companies coming out for an inspection and recommendations. Every company had their own style of measurements and repair methods. It was hard to figure out which method would be the best. This whole process was very scary and overwhelming. Then, Justin from Pinnacle foundation, had a completely different approach to taking measurements and assessing the issue. He also was the only one that took a ground penetrating radar inspection besides the structural engineer that we had hired, (this method is very important to figure out where the beams and piers would be installed). He helped us understand what each of the different materials and methods entailed, and he also wrote proposals for each of the methods. As my husband and I were looking over the estimates from Justin, more questions came to our mind, so we had to call him several more times. Each time we called he was extremely patient with us, answered the questions we had, and made himself available whenever we needed him. Kristen, the project coordinator, also made the whole process less overwhelming and helped us manage the paperwork. Adrian and the installation crew were incredibly helpful and knowledgable. They worked very hard and did a great job. The entire company communicated with us throughout the process so there was no guessing as to what was happening. They understood our concerns and wanted to make sure our home was properly taken care of. We would recommend Pinnacle to all our friends and family."

"Excellent service from BB as usual. MArk the technician was outstanding. He is a great worker and a joy to deal with. BB has worked on my AC and now plumbing. Great experiences every time."

"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"Crosstown Engineering recently inspected the slab foundation of my home, and I couldn’t be more impressed. From start to finish, their professionalism, attention to detail, and clear communication stood out. The engineer was incredibly knowledgeable and took the time to explain everything in a way I could understand. Their thorough inspection gave me confidence in the structural integrity of my home, and their report was prompt, detailed, and easy to follow. I highly recommend Crosstown Engineering to anyone needing a foundation inspection. Truly a top-notch experience!"