Brown Foundation Repair

"We sincerely apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Tony has been with our company for many years and we can assure you that the interaction you experienced was the exception. Though we cannot erase what has happened thus far, we would love the opportunity to make it right. Please reach me personally via email or phone, and I would be happy to schedule one of our management team to come out and inspect the home. -Amber Abbott, Office Manager (972-271-2621 [email protected])"

"Mr. [Member Name Removed], Though we do apologize for any frustration you may have with the situation, we have attempted to resolve this issue with you directly and are unclear as to what we can do to remedy the situation. You did contact me by email last week...and as I stated once I returned to the office, I was out ill when you sent the messages. Upon seeing your initial email to me about the refund, in attempt to keep good customer relations, we refunded your credit card for the full deposit amount. We would like to remind you that the deposit was paid before you were able to reserve a date on our calendar. You confirmed with our office the week prior to repairs, and then called to cancel the day before the crew was due to arrive, leaving us in a less than desireable predicament. When you later called to complain about the deposit money not being returned upon your cancelling the repair you contracted for, you were told by both your originial technician and then myself that the deposit was not refundable. We could follow up with other memebers of the management team, which we both did, but that if you reserve a date on our schedule and cancel the day before we do not even then have the opportunity to gaurantee being able to obtain permits, have utilities marked, etc. for another repair. My General Manager did speak with you and initially agree to refund you for half of the amount of the deposit. To my suprise, in the few days I was out of the office ill, you then escalated to name calling and threats in your messages. The deposit money was refunded to you as a good faith gesture due to the fact that you were a previous customer and we did not want to damage our relationship. If there is another desired outcome you are seeking please contact us directly and we would be happy to further discuss your greivances. Sincerely, Amber Abbott Brown Foundation Repair Office Manager 972-271-2621"

"On behalf of Brown Foundation Repair, I apologize if your experience was not satisfactory. I am unsure who you spoke with because I am the Office Manager and have been out of the office on maternity leave. Though it is not "illegal" for Brown to release information or deal with a prospective home buyer, we do have a strict company policy that we are unable to release any information on work completed at a home without the permission of the seller or seller's agent. We are unable to set an appointment with a buyer before the house has been closed on due to the fact that if the contract is extended or falls through before that inspection then we would still be coming out for a buyer. I do apologize for any inconvenience and hope that you understand that this policy is in place and was not only directed at your situation. Brown would have been happy to come out for a free evaluation had the seller of contacted us for the appointment or if you would have liked to of set the appointment after you closed on the property. Sincerely, Amber Abbott"