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"Please see the earlier review (3/12) for context. I wanted to take a moment to share my experience with Mt. Valley Foundation Services regarding our sump pump installation. Overall, the team did an excellent job with both the initial installation and the subsequent repair of the discharge lines, which had come apart over time. They were professional, transparent, and truly seemed to care about the project. The only challenge I encountered was not with Mt. Valley Foundation Services itself, but rather with its parent company, Ground Works. From my experience, Ground Works has acquired many smaller foundation companies across the U.S., and it seems they may be struggling with logistical coordination. The call center they use is not very user-friendly, and I experienced multiple miscommunications and scheduling errors. Unfortunately, this puts Mt. Valley Foundation Services at the mercy of Ground Works' logistical issues. That said, I highly recommend working with Mt. Valley Foundation Services. My advice is to obtain the names and direct contact information of the service team when booking—this makes future communication significantly easier. Once I was able to reach the team directly, they went above and beyond to accommodate my needs. Living in a flood-prone area, I feel confident that the sump pump project they completed will be a tremendous benefit to our home and property. A big thanks to Danny (the manager) and his team for their outstanding work!"

"Eric and his crew tackled a long-standing drainage problem in the basement of our 1932 Craftsman bungalow. We'd had several estimates and options but They impressed us from the start with their solution to the problem and their professionalism. They were great communicators and kept us apprised of what they were doing every step of the way. Can't recommend them enough."

"DO NOT LET THEM IN YOUR HOME WITHOUT PROOF OF LIABILITY INSURANCE! BEWARE! This company and its inspector, C. Scott Burns, do not follow accepted home inspection standards and caused thousands of dollars in damage to my property during a home inspection. Despite providing pictures, documents, and fulfilling every request, the owner, Jeffery Donaldson, refused to pay for the damage. He only communicated through a generic customer support email and repeatedly refused to identify himself. A quick search of court records in Berkeley, Charleston, and Dorchester counties will show that he has been involved in numerous lawsuits. I have been forced to seek legal action as well. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. If you are buying or selling a home in the Charleston, SC area, ask who the inspector is and ensure you get a copy of their insurance policy before allowing them into your home. They will refuse to repair any damage caused by their incompetent inspectors. I am extremely disappointed in this company and its owner, Jeffery Donaldson. I will never let this shady business near any of my homes or my clients’ homes. I want to warn everyone to avoid the same painful process I and many others have experienced. There are many other reputable, knowledgeable, and well-trained inspection companies in the Charleston area, such as Cardinal, Hometeam Inspections, or literally ANYONE ELSE besides ACE Preferred Inspections."