Get matched with top water heater pros in Normalville, PA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Top notch Father and son team Kept us updated with pictures of progress Great communication Listens to what the customer wants Very informative Cleans up when job is done doesnt leave a mess Very pleased with quality and timelines of work"

"I AM LIVID WITH THEIR SERVICE. My husband and I have been living in our home 4 years without a single issue with our cooling system. We had UGI come out to "service" our system and said everything looked great....2 months later something with our compressor blew...that was $400. Then this morning, less than 30 days later, we apparently needed a brand new thermostat.....another $400 and guess what? MY HOUSE IS STILL NOT COOLING DOWN. So I called and said how it is absolutely ridiculous that there is still an issue especially after charging us to "fix" the thermostat. I am obviously frustrated. I work from home, its hot and I am pregnant with 4 pets in my home that are distressed from the rising heat and their customer service agent has the audacity to be BEYOND RUDE and tell me "to have a better day" as if it was MY FAULT...ok. It is very odd that ever since they came to "service" our central air system they've had to come back THREE TIMES and the system STILL NOT WORK. BEWARE!"

"Adam did a great job with all installations and repairs required of him. He was knowledgeable, professional and willing to do what ever he was asked to install or repair. Offered different options on how to do each item listed. I was very pleased with his work and wouldn't hesitate recommending Adam's work."

"Went well."

"In February I had a tech named Chad come to fix a squealing toilet. He insisted it wasn’t the fill valve but the inlet valve behind the toilet. When remounting the toilet he made ME, who just had open abdominal surgery help him remount the toilet! He flushes it 3 times, still squealing. He knows he hasn’t fixed the issue but still charges me and leaves. Like I said, I’m recovering from a major operation & this was a toilet in my rental unit located above my unit. I wasn’t renting it out at the time so I let it go for a few months bc you know recovering from illness and working 50 hours a week gets in the way. The part & work was supposedly under warranty for 1 year. I had another plumbing service cone and look at the squealing toilet. They replaced the fill valve. After 8 flushes- squealing again. Stays for another hour repeatedly flushing the toilet then leaves with problem not fixed. I go to my unit, HUGE hole in my ceiling. Clearly the toilet has been leaking every times it’s flushed and just sat in the floor/ceiling until it got too wet and the plaster gave away. Call roto rooter- they take 2 days to come and are no where in the time window. If I had a tennant at the time this would be an EMERGENCY but they take their sweet time. They come and replace the fill valve AGAIN. They admit Chad had no idea what he was doing. They said I would be refunded for the damage, lost money from not being able to rent it, and the original call. In comes the arrogant Ozie Soarks. He will ONLY send some third party restoration company to “fix the damage”. This third party company is even more rude and stupid than roto rooter and wants to rip up my place, leave it dry for 2 weeks, then only patch the hole. According to the two companies my insurance company sent out, they said the floor of the bathroom was also shot and needed repaired. So I had to use the insurance company Incase there were future issues, if this claim wasn’t followed through I’ll be liable for all future issues since this would be “pre existing” if not fixed right. This ends up being a $5,000 claim. Again I have to deal with this Ozie moron. He says he’s done with me bc I cancelled the home restoration he recommended. When I explain they couldn’t fix all the damage he tries to mansplain to me and says “Mistakes happen” and they’re not liable. Sending inexperienced techs that don’t know what they’re doing is absolutely their problem. I work in healthcare, if I make a mistake someone dies. I’m so sick of people not standing behind their work with garbage excuses. I’m like you need to refund me bc after ALL of this the toilet is squealing again SO loudly you can hear it in the yard. Ozie blames this on a wax ring. It’s not the F$&@ing ring!!! Ozie tells me that he’s “done with me & I can call the BBB and my lawyer” and hangs up. Buckle up buddy!!!!!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"During a snowstorm, my wife noticed we had no hot water. I contacted Larry & Sons before the storm, and while I understood their priority to ensure driver safety, they informed me it might take a couple of days to reach my residence. This was reasonable given the circumstances. When the technician finally arrived, he quickly diagnosed a leak in our hot water tank and determined it needed replacement. He also mentioned that our water softener system was improperly installed by a previous technician and recommended replacing it. Additionally, I decided to replace the sump pump as part of the project. However, I was shocked when I was quoted over $13,000 for the job. Given the urgency of the situation—my family needed hot water—I reluctantly agreed to proceed. Unfortunately, I later realized that I was overcharged by approximately $5,000 for the project. To make matters worse, after the installation, the team left a mess on the street that they didn’t clean up. While I am relieved my family now has hot water and a new water softener system, I cannot justify the excessive cost or the unprofessional behavior. I would caution anyone considering Larry & Sons to think twice before doing business with them. In my experience, they took advantage of a dire situation, leaving me feeling overcharged and disappointed."

"Arrived on time, fair prices, hired him twice and will hire again for additional projects"