Founded 1892 • With Angi since September 2008
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Insured
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Verified Reviews
Showing 1-25 of 76 reviews
David M.
01/18/2019
Walter L.
04/05/2018
I received a solicitation on my monthly gas bill for an energy audit. I called and spoke with a rep to schedule. They were not ready with their software, so it would be a few weeks before they could schedule. They did call back and schedule a day in early March. Two technicians showed up to do the audit. I was the 1st home they were doing with the new software. They were here for almost 3 1/2 hrs conducting a number of items. I paid the $150 fee and was told I would receive the report in 2 weeks. I waited for the 2 weeks and received nothing, I called the company and was told it would be another week to 10 days to receive the report. It’s now a month and nothing.
Description of Work
Home Energy Audit
Category
energy audit
Timothy A.
01/06/2018
Ed of UGI was prompt, professional, proficient, polite, and friendly. He diagnosed the problem, and replaced the defective meter quickly. Soon it was warm and comfy again in our home.
Description of Work
We needed service when we lost heat when it was 4 degees. We spoke to our HVAC installer, Scott Spengler of SDS HVAC, and he thought it was a problem with our gas meter. We called UGI gas utility.
Category
heating & air conditioning/hvac
Frank E.
10/11/2017
Elynn Mates G.
09/22/2017
They do the checks for free. Mostly safety checks. Making sure there's no leaks anywhere. They do really well. They are punctual and show up on time. If they say they will be there at a certain time, they are there.
Description of Work
They do periodic checks to make sure everything is okay.
Category
heating & air conditioning/hvac, plumbing
Russell L.
08/14/2017
The technician called before he showed up. They are really good! We have a contract with them. They service 3 times a year, and there is no service charge. You can call them 24/7, and there is always someone there. They have the best deal around.
Description of Work
They serviced my water heater.
Category
heating & air conditioning/hvac
Victoria P.
07/19/2017
Joseph K.
05/23/2017
I?ve had them since I moved in here for my air conditioning and heating system. I?ve been here for 2 ? years. The only problem was them diagnosing the exact problem, it took them 4 or 5 times that they came out before they figured out what was wrong. I have a contract with them, so it basically didn?t cost me anything even if they came 10 times. They came right away and they were concerned about trying to figure out what was wrong. It was an intermittent problem, so that was the reason they couldn?t figure it out completely. With the service contract, it didn?t really cost me anything more.
Description of Work
They did some work on the on the heating system. Once a year they come and check out the furnace and air conditioning system. They had to do some work on the heating system. What was happening was when the thermostat would change, like from the night time temperature that was set until the day time temperature was set, it would kick off and the heat would stop. I would have to turn the furnace off and turn it on again for it to reset. They came out and I told them the problem, they changed a piece or something in the furnace and a couple days later it would happen again. That happened like 3 times, where they came, they did something and it didn’t work. Eventually, I guess they changed the right piece and it worked fine, but it took a while.
Category
heating & air conditioning/hvac
Lori T.
05/17/2017
Kang G.
11/18/2016
Susan S.
10/31/2016
Justin B.
01/29/2016
Estimator came out quickly, was very personable, and could schedule my install appointment a few weeks later right then and there. When the tech came out he was polite, efficient, and very quick. Overall I was very happy with the service and would recommend them to others if the price is competitive with another company.
Description of Work
Ran a gas line through unfinished basement to laundry room on ground floor that previously had an electric dryer we were replacing with a gas dryer.
Category
electrician, heating & air conditioning/hvac, plumbing, gas leak repair
Joseph K.
02/12/2015
I have a contract with them. It took them quite a few times, but I think they finally fixed the problem that I had with my heating unit. Everybody was polite and caring. It took 5 or 6 visits for them to figure out what the problem was. I think and hope so the issue is resolved. My overall experience was very good. The quality was okay.
Description of Work
I’ve used UGI as my heating and air conditioning company.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to review our company, [member name removed]. We are glad that you were able to utilize your service agreement to get your heating unit back up to par. Please stay warm and toasty this weekend!Barbara H.
12/17/2014
They were professional and on time. They cared about our house and put down tarps and stuff to walk on. They did an excellent job on the installation and were helpful in explaining how the system worked. They went over all the components that they installed. From what I can tell, they did a neat job. They had to break a window to vent to the outside. They didn't clean up the broken glass on the outside of the house, but it was probably just an oversight.
Description of Work
They converted my heating system from oil to gas.
Category
heating oil companies
Service Provider Response
Thank you for choosing UGI Heating, Cooling & Plumbing. We strive for quality work. Thank you again for taking the time to review us and our recent installation and we hope you enjoy many years of efficient operation and home comfort. From our family to yours, happy holidays.Ruth R.
12/12/2014
Barbara G.
10/24/2014
Everything went well. We are very satisfied with the installation and looking forward to saving money on heating bills!
Description of Work
Removed old oil furnace. In order to install new furnace and separate hot water heater, they had to install new gas pipes, cement blocks for furnace and hot water heater to be placed on, grill for air intake, and a liner in the chimney.
Category
heating & air conditioning/hvac, plumbing, water heater repair
Service Provider Response
Your satisfaction is our reward. Thanks for takoiong the time to review the recent installation and we stand by to provide your annual maintenance and keep your new system running smoothly.Rose T.
10/20/2014
Jitesh R.
10/17/2014
That turned out okay. They were on time. They cleaned up well after themselves too. Two technicians came out and the end result was just fine.
Description of Work
They changed our AC unit for us about 3 months ago.
Category
heating & air conditioning/hvac
Service Provider Response
We appreciate your taking the time to review our recent installation. We stand by to help you maintain your equipment on an annual basis and support your warrnty.Kehong W.
07/23/2014
Ruth R.
06/26/2014
Prompt and thorough service. I will renew the annual contract.
Description of Work
Maintenance contract for boiler with inspection and cleaning.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your review of our service. We try to continue to be the area's most trusted name in heating, cooling and plumbing.Joseph K.
06/25/2014
They arrived on time. Responded with 3 personnel. They removed the old freon immediately and removed the outside and inside unit. It was hot and humid, but they did not complain. The attic is no place for a human in this heat. They prepared the site for the new air handler, installed it quickly and had the system up and cooling in no time. A slight problem arose after they left at 6 PM in the evening, and they sent a very gracious and professional technician and in fact the installation supervisor responded, after hours! They had the system running again, and found a faulty part was the problem, not their fault. The next day they came back to see if the system was working correctly and even cleaned the area of the install more and they did not have to, they gave 110%. I use and would use UGI for all my heating, cooling needs, they are excellent.
Description of Work
Replaced entire central A/C system
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for honoring us, not only with your business, but with your generous review of our company and our service. Thank you for recognizing that we try to provide 110% on all our services and installations knowing that you, in the end, are the best advertising agency we could ever hope to employ!Harold C.
06/10/2014
It went very well; no issues; provided recommendations on filters and completed job professionally.
Description of Work
They performed an annual maintenance check of the HVAC units.
Category
heating & air conditioning/hvac
Service Provider Response
Many thanks for taking the time to post your very fine review of our services. We strive for those straight "A" ratings!Raynald S.
06/02/2014
Christopher P.
05/21/2014
I called UGI based on the positive review seen here on Angie's List. I was looking to get a price to connect my new gas stove - i.e., run a hose from the manifold through the floor and into my appliance. I was told by 'Tom' that it would cost $89 to come out to review the project. Cost after that would depend on the situation and materials - which makes sense. But the idea that I would pay someone $89 to come out and then be forced to accept the cost because of the $89 already committed was ludicrously funny. Someone at UGI should evaluate their estimate procedure as they've definitely lost this customer from even considering their business.
Description of Work
I contacted the provider to connect my stove to my existing gas service.
Category
gas leak repair
Service Provider Response
We, like the vast majority of heating, cooling and plumbing companies, have a combination travel and diagnostic fee which is $89 and covers our expense and time to drive to your home and any and all time to see what expenses are involved in a hook up like this. It is a one time flat fee. This was fully explained before a technician was dispatched. Then a firm price is offered to provide the requested service and that is the customer's choice whether to take it or not. We hope this fully explains how our industry operates.Jennifer B.
05/01/2014
Arrived on time, pleasant & did the work in about an hour
Description of Work
Cleaned & checked furnace
Category
heating & air conditioning/hvac
Service Provider Response
Thanks for taking the time to give our company a straight "A" rating! This is what we strive to achieve each and every day for ALL of our customers.Phone
Address
2121 City Line Rd
Bethlehem, PA 18017
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Services offered
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