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"Things have to be pretty bad for me to leave a negative review. I hate to do it but in this case it’s necessary. Frank came over to look at my fridge and had an extremely thick accent. Not a complaint but there was a large language barrier to begin with. When he came into my house, he said he was from house. Which I now realize he meant house appliance repair but even with the accent I know he didn’t say anything after house. Now I had called several people from houzz and Angie’s list. I KNEW he was hired From angi because I called his company purely because there was a special offer/promotion for the service charge. I said to him oh I thought I got your number from Angie’s list. Frank told me they were the same thing. I asked him directly if Angie’s list and house were the same thing. He said yes. Ok, I chalked it up to maybe he didn’t understand my English. It’s important to note that when I made the appointment I mentioned the promotional discount on Angie. She said to tell Frank when he showed up. Then after he was in my house, Frank said he would not honor the discount. He said he knew nothing about it. Even after I showed it to him on the website he still would not lower the very expensive service charge just to enter my house. So I told him water was laying under the bottom ice drawer and freezing. He seemed to know what the problem was without even looking at it but when opening the fridge, he mentioned the seal should be replaced. But he also added …in the future. That it was not necessary right now. Then he told me he’d be back in a few days when the parts came in. He started to walk to my front door. I had to ask him what parts he was ordering. Somehow, without any discussion, he also put in an order for the refrigerator seal. I asked him how much the Parts were. He gave me a serious attitude like he was bothered by a stupid question. I told him I was not going to OK any charges until I had that information. He said he wasn’t sure of the prices and From what I could understand, I heard he was going to just tack it on the credit card that I had to give them when I made the appointment. He was very rude and seemed frustrated that I couldn’t understand him. I was very polite about it but I did have to ask him to repeat himself multiple times. I asked him to send me an estimate for the repair and we could possibly make an appointment after I saw the price. Frank told me he would send it that night. I did not receive it. Then theres the phone number weirdness. I was Repeatedly given a different telephone number every time I tried to contact them. I would call a number, had to leave a message, and then someone would call me back from a different number. On their message, they gave me a different number. I found this all to be very shady. They called me once after that and just left a message letting me know they took the liberty of making an appointment for me. It was my machine so I had no conversation with them. I called them back the day of the appt. and then was told the part wasn’t even in. So the service guy couldn’t make the appointment that they had scheduled for me without my consent because the parts (I never approved because I never received the estimate) did not come in and they never even called to let me know. Then I never heard from them again. I called several times. They never called me back. I finally gave up. I was so aggravated and there was/is absolutely no trust with this person or his business. So I had to pay $189 for him to come out just to look at my fridge seals that was not even why I called him. I later saw his website where it specifically states that they like to talk to people first and try to troubleshoot over the phone so as to save customers from having to pay that service charge. I was not offered this service! Considering that when he came in to my house, he didn’t need to even look at the freezer added to the fact i showed him the offer for discount service charge, I really don’t understand why I was charged so much. I ended up calling another company and it was $106 for them to come out and repair the problem. The whole encounter, from beginning to end, was a nightmare. It would’ve still been bad if I hadn’t had to shell out so much money. I won’t even use Angie anymore. That’s how bad the experience was."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"I got a good read from Bill right from the start. Knowledgeable, personable and fairly priced. Billâ s team installed a 5 zone mini split system in my new home. The work was done in 3 days and the final product not only runs well but looks good too. With 5 zones I wasnâ t sure how the lines from the outside of the house would look, but Bill came up with a solid plan on where to run them so the outside doesnâ t look over-worked. Universal Air will now be my go-to for all of my hvac needs. I highly recommend!"

"Exceptional service from the initial diagnosis to repair, superb team. I appreciated everyone's thoroughness, willingness and honest business tactics. They provided a safe environment for me to ask questions and we explored all options. Ultimately, Joshua, sealed the deal by being caring and understanding. His expertise showed but most importantly his work ethics and integrity was felt. Many thanks to the whole team Brett, Joshua, Jason and Peter delivered Top notch service. Lastly, the communication was A+. Loved receiving text messages with photo id's, true professionals. Highly recommend! You won't be disappointed!"

"A Raving Review for Green Mechanical LLC! If you’re looking for the absolute best HVAC service around, look no further than Green Mechanical LLC! This company is truly a gem, and I couldn’t be more thrilled with the incredible service they provided. My heater had been misdiagnosed by another company, leaving my family and me in the cold—literally! Thankfully, I called Green Mechanical LLC, and they completely turned things around. From the moment I called, I knew I was in good hands. Devin Green, the owner himself, came to my house to personally assess the issue. This level of dedication and care is something you just don’t see every day! Devin’s professionalism, deep expertise, and genuine commitment to solving the problem made all the difference. He didn’t just slap on a temporary fix or rush through the job—he made sure to thoroughly diagnose the issue and explain every step of the process to me. A huge shoutout to Jacob and G, who also worked on my system. They were punctual, knowledgeable, and incredibly respectful of my home. Their teamwork and attention to detail were top-notch, and it was clear they take immense pride in their work. Thanks to Devin, Jacob, and G, my heater is now working perfectly, and my family can finally enjoy a warm, comfortable home again! I also want to emphasize how important it is to support small businesses like Green Mechanical LLC. These are the companies that truly care about their customers and their communities. Devin and his team are local experts who go above and beyond to deliver top-notch service, and they deserve every bit of your trust and business. If you need HVAC services—whether it’s a repair, installation, or just regular maintenance—do yourself a favor and call Green Mechanical LLC. Their commitment to excellence, fair pricing, and outstanding customer service make them a company you’ll want to recommend to everyone you know. Thank you, Devin, Jacob, and G, for your amazing work and dedication. You’ve earned a lifelong customer! 🌟"

"Brandon was very helpful and knowledgeable and was able to fix our issue in no time. He even showed my husband a few things, like how to remove the glass on the front of the fireplace. Will definitely use them again if needed "

"Service was excellent. Technician was courteous, professional and thorough. He explained everything."

"He cares, he takes pride on his work and fair pricing."

"Done earlier than expected - very nice and professional."

"Great, it works as it’s supposed to. But it isn’t mounted bc it’s too big for my counters. I need a kitchen redo. And I’m not ready for that yet."