Dehumidifier & Humidifier Repair Companies in Ashburn

The technician came over to diagnose and fix a leaking humidifier. It turns out the previous owner had installed the water panel backwards. While it was a minor fix, the technician still went through a complete inspection of all parts of the system, taking time to explain to me what each part was, how it worked, and how to perform periodic maintenance on it myself. I was so impressed with his patience and knowledge, I signed up for a "membership" with Snell for yearly maintenance & inspections of my HVAC system.

Airwiz employees are great about communicating with customers from the first contact thru the completion of the job. Robert and Marylin were such a professional team. They arrived within the specified time frame, went right to work. They were mindful of taking care of my home while working and left everything in perfect condition. Robert took care of 2 extra things (removal of old humidifier and repair a duct) that I expected I would have to find someone else to do. He was clear about all processes and prices. I am completely pleased with the way this job went and will call Airwiz when it is again time to have ducts cleaned.

Fixed the leak -- asked if he could look at the Heater (we bought from Richards) and he said it would start the clock on charging again -- He could have justed looked at the heater to insure it is working ok - but didnt - that would have made them an "A"

-Company did not respond to my internet form submission -Called Company late in the morning (since they never called me) and said they were booked for the day already, told the person they never called me and got an 'oh well' response. -Technician came out to perform semi annual system checkup and repair humidifier. Technician billed us out, when my dad pointed out the humidifier had not been completely fixed. Technician spent another 20 minutes fixing the problem and left. Yes, I got 20 minutes for free, however I believe if my dad had not been there, Jones Rogers would have charged me for a new service call. -Technician ignored my wife, who pointed out that one side of the house was not as warm as the other. My dad took measurments and one side was 60 degrees and the warm side was 74. My dad fixed this by purchasing and installing dampers in the attic. I would have preferred for Jones Rogers to have fixed it, instead of my dad having to do all of this work. -Once the dampers were installed, I learned of another problem that had been ignored by Jones Rogers. The system was giving out an error code, forcing the system to shut off, and there error code was occuring during the system check which I paid $199. My dad pointed the error code out to Jones Rogers during the system check, and yes, they ignored my dad. So I had to have Jones Rogers come back out 2 weeks after their system check to fix 2 more problems that had existed during the system check. They did not have the part in stock and they had no sense of urgency to get the part, we offered to pick the part up (heating system not working properly, highs were around 35 degrees, with a 3 week old baby and a 2 year old). Other companies had the part and we had to twist Jones Rogers arm before they came up with the part and finally fixed the system. -When I called prior to the 2nd service, I told the service person that I wasn't happy that the system was broken, giving an error code, and that this error code was happening during their 'system checkup' and the response from her was essentially 'oh well', no apology or assurance that they can actually check over a system completely or fix a system right the first time.