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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Ben and his workers are all very professional and have been nothing but accommodating to all of our needs. Great cumstomer service and responds back promptly. Not only have they flushed our lines, they have also replaced our pressure tank and installed a filteration system for us in the past. We love the work that Fisher plumbing has done for us! Ben has treated us like family since day one and has answered all our questions and provided us with the best option to our plumbing needs. I would highly recommend him and his staff!!!"

"He did a wonderful job and they cleaned everything up completely when they were done. They even came back to fix a problem and didn't charge us for it. We would highly recommend them."

"Called after hours, we were charged $400 for the first hour and told it would be $250 an hour if they couldn’t finish it in the first hour. 2 guys came ! Why I have no idea one person could have done the job! They told us it would cost $750 to remove the toilet to snake it ! Nope !!! They said they moved something and today it’s not working again ! They don’t want to help the consumers they want to price gouge and make $$$$$$$$$$$$$$$$$$ I do not recommend!!!"

"Installed November 2021. We needed follow up service visits to adjust system properly. Following installation/service visits, we realized that 3 binders containing collectible autographs and trading cards were missing. They were accounted for prior to boiler installation/service follow up visits by Preece Heating and Cooling. They were missing immediately following installation/service visits. Attempts to correct/compensate/resolve the matter with Preece proved unsuccessful. Although a representative of Preece pledged to investigate the theft of our possessions, nothing occurred. This representative stated that workers who installed/serviced our boiler system denied any culpability in the theft of the 3 binders. This individual no longer responds to my communications. Therefore, if you employ this concern, I strongly recommend that you have surveillance cameras sweeping the work area and/or maintain a physical presence through the installation/service visit process. We had no surveillance and trusted the Preece workmen. As a result of our naivety, we lost over $1000 worth of collectibles."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"They're very professional and helpful."