Get matched with top appliance salespeople in Netarts, OR

"Very efficient and a quick response time. I took some business cards to give to my friends. Would definitely use this business for future projects!"

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Came out to do warranty work on a pump head they'd recently replaced, were timely and did the work in the agreed upon time. However afterwards they started showing up demanding payment. It was confirmed warranty work ahead of time and at time of service, I was so confused. Calls to the office were denied or flatly answered 'pay your bill you cheap ***' Time went on and it went to collections, I showed up in small claims court with my stack of evidence, they didn't show up. Another two years go by. 'When are you going to pay your bill' What? This is crazy - all for some warranty work. Call any other well or pipe person in the area - there are some great ones that will stand by their work and won't jerk you around or change their mind after the work is done. HPS does not deserve any of your money - call *anyone* else"

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"We had a technician come out to replace a part on our furnace. We asked him the price on the part before he replaced it. He went out to his truck and came back in with the box and said the part was $10. It took him one hour to replace the part. He spent another half hour trying to sell us on a heat pump. We received a bill with a total amount of $250 - no break down whatsoever. When we called we learned that we were being charged, 2 hours service time and $58 for the part. We disputed the charges and were told that either we pay the entire bill or we'll be sent to collections. They refused to send us an itemized bill. We were sent to collections the next day. We will be reporting this business to the BBB and will see them in small claims court. Make sure to look up reviews on other sites regarding this company. They have a history of unethical business practices. Use ANY other company - this place is fraudulent!"