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"waiting to see if repairs solve my toilet problem."

"

Everything went well.  I called on New Year's Eve late in the afternoon because the drain was leaking from one of the bathrooms.  The phone was answered immediately and I liked not having to leave a message.    I was told that if I needed someone the same day, it would be after 4 pm and the cost would be $240.  If I could wait until Jan 2nd, it would be the first stop and cost $140.  I chose to wait until today.

The 2 men arrived only a little later than I was told and without the call ahead promised me by the woman in the office. That was not a problem for me.  They were very polite and explained everything they would have to do.  They cleaned the drain (a very old cast iron pipe), replaced the cover  with an expandable one that sealed the old opening,  tested it several times to make sure everything drained into the septic, cleaned up and were finished in less than an hour. The cause was explained to me and it was suggested we not throw baby wipes in the toilet even though the carton says they are safe for septic systems.  They are obviously not good in old, rusty sewer pipes.  

I expected the $140 would cover only the service call and probably would be some other charge for the new part they installed but the total cost was $140.

I am totally satisfied and grateful it was fixed quickly.

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"Perfect. Mike was on time, courteous, forthright, knowledgeable, informative, professional and Covid-19 appropriate (we’re older). Efficiently diagnosed plumbing leak specifically caused by dishwasher. Didn’t try to upsell me on anything—a pleasure to have in the house. Decided to have him do an upgrade on a toilet mechanism (my idea, not his). Very satisfied overall."

"Called the plumber and came out the next day to do the work inside the toilet and the trap. They discovered there is more to it. They worked on it for about 25 minutes in a very hot day. They recommend to me that a new toilet to be replace down the road. I was thankful to them for letting me know and to start planning the bathroom renovation/remodel. I have had them a couple of time before and the plumber was able to explain to me how to fix the faucet and the toilet tank (not comfortable for me). But at least I know how to do the simple one."

"Josh was very professional and knowledgeable. He took care of the drain clog."

"He came very quickly after my scheduled plumber was not able to come because his van broke down. He gave me service at the agreed upon price and did it well . I was only disappointed that he could not give me the ware that was originally offered, because he said that would have involved a pricier procedure which was not needed."

"Services: Unclog drain, Repair toilet, Repair pipe. // Positive: Professionalism, Punctuality, Quality, Responsiveness // Haines was recommended to me saying they were good at their job. I called them Monday, Feb 15th about a clogged drain, they came out Tues Feb 16th at the time I was told they would be there, which was great! They were there from 3:30 pm to 6:50 pm. Some repairs had to be made to the laundry tub drain and my toilet had to be lifted so they could access that portion of the drain. After the toilet was replaced, the shut-off valve leaked, so I asked them to replace that also. The work that was done created quite a mess... BUT, when they were finished you would never know that. Everything was cleaned up so well and disinfected, it looked nice and smelled nice. The workmen were very professional and knowledgeable about their job. I will add this company to my contacts as a reliable source for repairs."

"I called Neatnics Home Repair Company on 9/28/15, to do some handy man work around my house. At that time I asked how much did they charge per hour.  The nice young man said that they charge $145 for the first hour and $90 per hour for each hour that their company are in the home.  I had two faucets installed, one faucet fixed, cleaned fan cover and a cabinet in my bathroom installed and I wanted a toilet in my upstairs bathroom installed.  Toilet could not be installed at that time, just the old one removed because the floor had to be repaired first.  They did haul all old materials away.  On 10/5/15, two guys showed up to my house.  They were the nicest most polite men.  Very professional, well dressed and just real nice to even talk to.  Both of the guys did an exceptional job with what I wanted them to do, and I do appreciate that.  One of the young men even went back to the store for me to exchange one of the faucets that did not have everything in the box.  You just cannot beat that kind of customer service.
My only complaint is that when I was initially told over the phone how much it was going to cost to do the job mentioned above, I did not know that I would be paying for each man that was in my house the same price per hour.  It was just the two of them, but I paid $717.75 for the job.  One guys hours was 4.75 and the other was 3.50.  I was charged for 8.25 full hours all together.  One arrived at 10:45 am and the other at 12 pm.  Both left at 3:30pm.  10% was taken from the total charge.
One reason I am sending this note is because my husband is still having a problem with the amount charged.  He thought that it was not fair to quote a price on the phone, then the amount is different when it is time to pay. I did not know that each service tech would receive $90 per hour.  I had to pay them once I saw the receipt stating that both get paid per hour.
I just don't want this to happen to anyone else.  Please ask if the charge is for each service tech that enters your home.  If I would have known that it was for each service tech, I would have continued searching for other options.
Thank you for your time.
Have a good day!
Vanessa E. Austin
Angie"s List Member
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"Great guy religion will best plumber.I've ever had can't recommend him high enough"

"Had a toilet overflow badly. Minor damage to the bathroom floor, 1st floor ceiling and basement ceiling. Used Angie's app to call a plumber immediately. Ken Kaiser called back within a of minute and he fixed the problem 1 1/2 hours later. 5 stars for speed! Ken was very friendly and understanding of my situation and gave me good advice on water damage. Many thanks."