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Everything went well.  I called on New Year's Eve late in the afternoon because the drain was leaking from one of the bathrooms.  The phone was answered immediately and I liked not having to leave a message.    I was told that if I needed someone the same day, it would be after 4 pm and the cost would be $240.  If I could wait until Jan 2nd, it would be the first stop and cost $140.  I chose to wait until today.

The 2 men arrived only a little later than I was told and without the call ahead promised me by the woman in the office. That was not a problem for me.  They were very polite and explained everything they would have to do.  They cleaned the drain (a very old cast iron pipe), replaced the cover  with an expandable one that sealed the old opening,  tested it several times to make sure everything drained into the septic, cleaned up and were finished in less than an hour. The cause was explained to me and it was suggested we not throw baby wipes in the toilet even though the carton says they are safe for septic systems.  They are obviously not good in old, rusty sewer pipes.  

I expected the $140 would cover only the service call and probably would be some other charge for the new part they installed but the total cost was $140.

I am totally satisfied and grateful it was fixed quickly.

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"Great. He took out a huge amount of gunk from the tub. The other job turned ot to be a lot of work as the collar on the toilet drain had rotted out. He fixed it properly and quickly. The other drain had to be cleaned out from the basement. He also took care of that."

"I contacted All County Drainage Contractors via the Angie's List messaging system. I got a timely response and a ballpark estimate for my job. Satisfied with the ball park estimate, I called and scheduled an appointment within the next week. Two individuals arrived at the expected time and we went over what I was hoping to have done. In addition, I asked a few questions about other plumbing concerns I had with our new home. They were very willing to answer my questions and take a look around. They even agreed to install an additional valve, since I had the parts and the installation would be very quick. Both the valve on the toilet and the additional ball valve were installed and the water in the house was turned back on. As of 2 weeks later, both installations seem to be working great. I would definitely call All County again for additional plumbing needs and would consider them for other services they provide."

"Perfect. Mike was on time, courteous, forthright, knowledgeable, informative, professional and Covid-19 appropriate (we’re older). Efficiently diagnosed plumbing leak specifically caused by dishwasher. Didn’t try to upsell me on anything—a pleasure to have in the house. Decided to have him do an upgrade on a toilet mechanism (my idea, not his). Very satisfied overall."

"Josh was very professional and knowledgeable. He took care of the drain clog."

"Mack plumbing answered the phone EVERYTIME I called, did exactly what they said they would and more. I am extremely impressed with this company."

"Hands down the nicest group of fellas around that are very hands on and easy to work with. Fixed my sink and installed my new toilet all within the same week. Great Service and Great work!!"

"Services: Unclog drain, Repair toilet, Repair pipe. // Positive: Professionalism, Punctuality, Quality, Responsiveness // Haines was recommended to me saying they were good at their job. I called them Monday, Feb 15th about a clogged drain, they came out Tues Feb 16th at the time I was told they would be there, which was great! They were there from 3:30 pm to 6:50 pm. Some repairs had to be made to the laundry tub drain and my toilet had to be lifted so they could access that portion of the drain. After the toilet was replaced, the shut-off valve leaked, so I asked them to replace that also. The work that was done created quite a mess... BUT, when they were finished you would never know that. Everything was cleaned up so well and disinfected, it looked nice and smelled nice. The workmen were very professional and knowledgeable about their job. I will add this company to my contacts as a reliable source for repairs."

"Kenny was on time, professional, and courteous. He quickly diagnosed the issue with my toilet. Completed the repair in under an hour and charged me less than his original online estimate as the job was less involved than originally quoted. I would definitely use him again and highly recommend his services."

"I called Neatnics Home Repair Company on 9/28/15, to do some handy man work around my house. At that time I asked how much did they charge per hour.  The nice young man said that they charge $145 for the first hour and $90 per hour for each hour that their company are in the home.  I had two faucets installed, one faucet fixed, cleaned fan cover and a cabinet in my bathroom installed and I wanted a toilet in my upstairs bathroom installed.  Toilet could not be installed at that time, just the old one removed because the floor had to be repaired first.  They did haul all old materials away.  On 10/5/15, two guys showed up to my house.  They were the nicest most polite men.  Very professional, well dressed and just real nice to even talk to.  Both of the guys did an exceptional job with what I wanted them to do, and I do appreciate that.  One of the young men even went back to the store for me to exchange one of the faucets that did not have everything in the box.  You just cannot beat that kind of customer service.
My only complaint is that when I was initially told over the phone how much it was going to cost to do the job mentioned above, I did not know that I would be paying for each man that was in my house the same price per hour.  It was just the two of them, but I paid $717.75 for the job.  One guys hours was 4.75 and the other was 3.50.  I was charged for 8.25 full hours all together.  One arrived at 10:45 am and the other at 12 pm.  Both left at 3:30pm.  10% was taken from the total charge.
One reason I am sending this note is because my husband is still having a problem with the amount charged.  He thought that it was not fair to quote a price on the phone, then the amount is different when it is time to pay. I did not know that each service tech would receive $90 per hour.  I had to pay them once I saw the receipt stating that both get paid per hour.
I just don't want this to happen to anyone else.  Please ask if the charge is for each service tech that enters your home.  If I would have known that it was for each service tech, I would have continued searching for other options.
Thank you for your time.
Have a good day!
Vanessa E. Austin
Angie"s List Member
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