Get matched with top sump pump installation pros in Liberty Township, OH

"MR. ROOTER of Cincinnati is an abusive company with a long list of complaints with the BBB to back it up. Long story short, they came to assess a clogged drain, and then assured me they’d be able to unclog it. They then failed to unclog it. Then, instead of just charging me a service fee for coming out, they charged me a full $371.10 for NOT unclogging the drain. Then when I asked to see the service agreement, their supervisor said they’d call the police on me for nonpayment, and they would not allow me to review it. All this as I held my 3 month old baby in my arms. Also, they tried to up sell me with other ways to fix the drain that cost $7,000 and $10,000. I have since found several other reputable companies who charge a fraction of the cost for the exact same fix. If you or someone you know has also had a negative experience with MR ROOTER please send a Facebook message to John Matarese with Chanel 9 to file a complaint. He is very helpful and only needs 3 complaints about a company before he can choose to investigate. Also contact the Better Business Bureau and the Attorney General."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Excellent work. Easy to work with and got the job done quickly. Price was exactly as quoted."

"Archer plumbing does great work at a fair price. They are reliable and do good quality work."

"After speaking to several contractors, this contractor was chosen due to listening to everything that I wanted. They paid attention to detail, perform the work promptly and on time. All areas of the remodeling job site was left the clean at the end of each work session. I have had this contractor back to do other work with the same results. Job well done!"

"My initial call was returned in a timely manner and we set up a time to look over the project. He was able to provide a couple of different options/scenarios, aka different price points and the amount of landscape that would be disturbed. No hidden charges once the job was completed and professional. I would use his services again if the need arises."

"We had Remark Construction finish our basement recently, and honestly, the whole experience was fantastic. From day one, they were super professional, easy to talk to, and really respectful of our home and time. At the start of the project, we worked directly with Chris, the owner, and he was great—quick to respond, gave us a fair price, and explained everything clearly. He laid out the process in a way that made sense and didn’t drag things out. We always knew what to expect, and he gave us a few pricing options so my husband and I could make the best decision for us. When it came time to sign the contract, Chris and Jesse sat down with us and walked through every detail. They were so easy to work with and made sure we were all aligned before moving forward. The selection process was super smooth—the whole team helped guide us through it, and they made it easy for us to make choices without feeling overwhelmed. Once things got rolling, the project moved fast. Our site manager, Brandon, was amazing. He gave us true white glove service—always professional, incredibly detail-oriented, and consistently went above and beyond. He kept us updated daily and weekly, made sure we understood what was happening, and double-checked every decision before moving forward. He was also incredibly respectful of our home. Even though it was a construction zone, we were genuinely amazed at how clean and well-kept everything was every single day. It made a huge difference and showed how much care he put into the project. Before wrapping up, he made sure every last detail was perfect before asking for our final review, and handled anything we asked for. We’re beyond happy with how everything turned out. Remark Construction made the whole process smooth and stress-free. Highly recommend!"