Get matched with top well and pump technicians in Kent, OH

"On Monday, August 18, 2025, at approximately 12:00 PM, a technician named Paxton Geng from Mr. Rooter visited my home to provide a quote for a leaking spigot. I was not home at the time, so my wife communicated with him while I was on the phone. After concluding our conversation and right before leaving, Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. My wife, who has limited English proficiency, allowed him to do so. He had her phone for about a minute. When she received it back, the screen showed a "Thanks for the review" page from Google. My wife navigated back and discovered that Mr. Geng had left himself a five-star review from her phone. He included a comment that is attached in the accompanying photo. This action is a severe invasion of privacy and an act of impersonation. I immediately contacted Mr. Rooter to report the incident and spoke with a manager named Steve. He assured me he would look into the matter, make things right, and call me the following morning. I waited two weeks, calling him daily without a response. When he finally answered, his attitude was dismissive, and he seemed to have no intention of resolving the issue. The behavior of both the technician and the manager is deeply concerning. This experience suggests a lack of integrity and proper oversight within your company. I urge you to take immediate action to address this breach of trust and the subsequent failure to follow up."

"The person who came out was Tim. He did an amazing job. He had great knowledge and experience for what was needed. He was fast and professional, and we will be using this company in the future if needed. Amazing job!!!"

"Awesome job!"

"I had a gas furnace, A/C and thermostat installed. I went through a long process deciding who to hire. After checking credentials, reviews, testimonials and interviewing four contractors, I chose Brandon Heating and Air Conditioning. Adam came out and explained everything from load calculations to the install process. The technicians were professional, courteous and polite. They wore shoe covers, put down tarp and worked diligently until the job was complete. They did a thorough clean-up. I highly recommend Brandon Heating and Air."

"Jon and his son did exactly what they contracted with me to do. That was an entire septic system replacement. When I received his estimate and scope of work I crossed checked with other companies and the county to ensure that he was meeting the proper standards and codes required. Everything checked out. They were very conscious of neighbors and the township who happened to be resurfacing the street at the time. I would recommend JND without hesitation."

"Quick, polite, straightforward, and done."

"I contacted and hired the Plunger Plumber because of uncontrollable leaking piping system. When Matt Technician arrived, he found that the water valve was faulty and needed to be replaced. However, he found that the root cause of the water leaking issue was the main shut-off valve was located outside somewhere in the devil stip. Therefore, the City of Akron was responsible. Since was found that it was actually Akron's property and responsibility it ignited a whole different issue while the pipes were still leaking. This issue had taken a different course of direction and problems. It was known that the City of Akron had to shut off replaced their old and faulty valve system. This a life of its own. In any event, Matt the technician handled this three-day issue with the utmost of expertise and professionalism. I could not have asked for a more friendly and confident plumber than Matt. He resolved the ongoing water leaking issue without hesitation. He wasn't satisfied until the job was completely done! Period. There are still good, honest and competent people out there, I was very fortunate to have had Matt during my distressful time of need. Big thanks Matt you're the best."

"It was terrific! He's here on time, he's patient with me, it was really good. He did a great job, very personable, it was a good experience and he's also honest."

"We could not be more happy (and relieved) with the work that Shawn and his team did. We had complete kitchen remodel, down to the studs, and the finished product exceeded our expectations. Not only did they keep to the original quote, they also kept to the completion time. We plan to use Shawn for future projects, as well."