Get matched with top appliance repair pros in Cincinnati, OH

"I paid Mr. Appliance approximately 425.00 to fix my dishwasher. After 4 trips to my house, and time off from work, the final result was that the dishwasher could not be repaired. They refunded me 135.00 of the fee, and I am left with a non working dishwasher. Unacceptable. I do NOT recommend their service."

"I am very satisfied, and would use them again. We made and appointment which they showed up for on time. Both vents were cleared. The technician was polite, friendly, professional, and efficient. The price was a little high."

"We bought a number of appliances for our remodeled kitchen 6 years ago. They sold us on Bosch as high-end, German-made products. When we had our second repair issue with our dishwasher, I had to go to the store. Fortunately, Reese was the one who heard my concerns. He contacted the area manager for Bosch, and more that just the perfunctory apologies, Bosch was willing to sell us a new unit for a greatly reduced price and Appliance Loft somehow waived the install fee. They stand behind their products; don't let the price enticements from the big box stores lure you because this store truly stands behind their products and sales pitch."

"The carpet is of high quality but the installation was problematic. The installation was delayed by several hours. They wanted to reschedule because their van broke down. The installers who finally arrived were nice enough but spoke limited English so communication was a challenge. They put tools on our new hardwood floors which caused scratches. The carpet was all installed and some seams are very visible in some locations including the middle and sides of the master bedroom. There is an object under the carpet on the stairs that left a bump and I expect it is a trimming from the carpet they accidentally covered. The carpet isn't properly attached to the stairs and was completely loose in some areas. They left a few black stains on the carpet. Customer service was poor. They made an appointment to send someone out and never showed up to two appointments. When the representative made the appointment, he had no knowledge of carpet installation and possible fixes. They finally sent out repair people who had no knowledge of what needed to be fixed despite the installer's representative's appointment to go over each issue. The two repair people brought scissors, a stapler, and lighter fluid. They wanted to cut the carpet on the seams to make it look better. They only had lighter fluid to clean the stains and said they were concerned that would ruin the carpet. They put a few staples in and left the stains and seams as they were. We told them to stop cutting once we saw their fix in progress. We called to share our dissatisfaction with Lowe's and the installer. The issue has never been resolved. It has been a very time-consuming process and neither the store nor the installer seems interested in making it right."

"Purchased carpet and installation for my staircase in October 2017 and it was finally completed on 6/21/2018. This was after 10 visits to my house. Countless errors and inconvenience. It really was unbelievable the errors and time to get this $600 job complete. Countless measurement trips, installed crooked, my steps were damaged, carpet damaged during the installation, the list goes on. The installer at least apologized along the way but Home Depot never contacted me except once to tell me they didn't reorder my carpet (I needed a complete reinstall at one point) after I questioned another long delay with the installer. I called the store manager during this horrible experience and was told to wait until done and they would then determine what type of settlement could be made but never got an apology. I sent a letter to my local store manager after the completion of the job in June but no reply. A week ago I sent the same letter to Home Depot corporate. No word yet. I would advise everyone to never buy carpet from Home Depot, it was a unnecessarily bad experience with no concern from Home Depot!"

"Terry was very friendly and professional. He came at the agreed upon time and was great with our young children. His pricing was very affordable and fair - he didn't try to upsell us on anything and there was no trip fee! McGee is our new go-to for any HVAC work!"

"Happy with the service , very satisfied and would use them again and did a good job fixing everything."

"I signed up for HELP's annual service. On their first visit to inspect and cleaning my HVAC, the servicer spent a little time, then walked outside and was magically joined by his district manager. They then proceeded to try to hard sell me $3500 in new equipment. I later had a friend who runs another company look at our system. He reported that the HELP guy did nothing! No cleaning, not servicing. It was all a scam to sell me equipment I did not need. I immediately cancelled their service and refused to pay a dime further."

"They were able to come out for an emergency issue the same day. Their prices are very fair and they fixed the problem. I highly recommend them and the technician was very professional and knowledgeable."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."