The Home Depot Pleasant Ridge

Purchased carpet and installation for my staircase in October 2017 and it was finally completed on 6/21/2018. This was after 10 visits to my house. Countless errors and inconvenience. It really was unbelievable the errors and time to get this $600 job complete. Countless measurement trips, installed crooked, my steps were damaged, carpet damaged during the installation, the list goes on. The installer at least apologized along the way but Home Depot never contacted me except once to tell me they didn't reorder my carpet (I needed a complete reinstall at one point) after I questioned another long delay with the installer. I called the store manager during this horrible experience and was told to wait until done and they would then determine what type of settlement could be made but never got an apology. I sent a letter to my local store manager after the completion of the job in June but no reply. A week ago I sent the same letter to Home Depot corporate. No word yet. I would advise everyone to never buy carpet from Home Depot, it was a unnecessarily bad experience with no concern from Home Depot!

I was quoted one price over the phone, and then when the contractor arrived to do the install, he wanted to add multiple additional charges. For example, he said Home Depot would require him to install a drain pain (at additional cost), although the water heater would be installed on a concrete floor within three feet of the heater. He said Home Depot did not allow him any flexibility, although I made it clear I didn't want a drain pan. He also wanted to install a pressure regulator at significant additional cost, although I was told by another plumber that this was not needed. The end result is that thanks to Home Depot's inflexible policies adding over $500 to the quoted price, my time was wasted and the contractor's was too because I refused the install. Buyer beware.

Their customer service is much, much better than Lowe?s. It?s easier to find someone to ask a question and their prices are good.

It started out promising with a 4-6 week timeline per Lezlie, and a fair price of $2800, who helped us pick out a new undermount sink. Simple. In and out of there in less than an hour once we decided. But after 5 weeks, no install date although they came out a month prior to measure and reported counter arrived several weeks ago. Called Home Depot manager Chris to explain that no one had returned our calls or multiple store visit inquiries and he got Cardinal Kitchen on the line, cited "miscommunication problems" but got a commitment to install week 7. The installers arrived, but the patternmaker had measured the sink and backsplash incorrectly. The backsplash could not be installed (too tall: the sub for Cardinal Kitchens measured from the bottom of the countertop, and forgot to include the counter thickness). The sink was cut too far back and the faucet hole needed to be drilled and installed offset, to the right of the sink. Our kitchen contractor arrived today to discover the installers epoxied over the plumbing connectors and nailed braces that obstructed the faucet angle. Ugh. Contacted project manager Cheri at Cardinal Kitchens (502)363-3871 ext. 132 (a number they give you after the install is done). The seam is rough and visible where the quartz counter joins. The reinstall falls apart five hours after the install appointment: the backsplash hadn't been re-sized correctly at the fabrication shop on Tuesday as Sandy from Cardinal claimed -- they had put the same incorrectly sized backsplashes right back on the truck! Installer says he'll try to cut the backsplash down to the correct height in my garage "as straight as possible". Then Jim, the regional Home Depot install supervisor gets involved. Maybe next week. Now we're into our third month out (on a 4-6 week install estimate). Seriously. Problem is you're required to pay for it all up front -- counter, install, etc. -- so you have no leverage when months are going by and things aren't resolved in a professional or timely manner. So here we are two months later waiting for the rest of our counter to be installed, unsure if they'll cut it straight, correctly, or even show up to finish the job.

I would use them again in future.

They could offer better customer service. You mostly have to search for somebody.

I do volunteer work in repairing poor people's homes. Sometimes my partner and I pay for it. Home Depot has done fine. The last time we were there, we had a hard time checking out, and somebody there made a comment that they have a lot of incompetent people working there. This person does not use them any more because of that. I told them that they may want to pass this on to management. It took us 45 minutes to check out, and they didn't seem organized. Some people say they are high priced. I bought cement and I had over bought, when you take something like that back, they always accept it, and I thought that was great. They took it back and I really appreciate that service. The price was satisfactory but the service was not.  I will use them in the future because they are nearby.

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home depot was great -- got the energy efficient model we wanted during summer sale at $120 less than competitors. Installed for $75 within 3 days. Prompt, efficient, clean.

Nearly three weeks after having someone come out and take measurements, we have no estimate, and the agent (Linda) who is supposed to be dealing with our case is impossible to reach, doesn't return calls, and doesn't communicate when she has committed that she will.
The big issue is the complete lack of communication.  We will get a call from Linda asking us to call her.  When we call, she apologizes and says she doesn't have an estimate but will call back later that day.  She doesn't.  When we leave message the following day, she doesn't call back.  We then call the manager (who is helpful and calls back).  He leaves her a message.  She then calls back, but has no information, and appears to have forgotten every detail of what we had requested an estimate for, but promises to call back when she has details.  She doesn't.  We leave a message.  Nothing.  We call the manager, who leaves her another message.  Still nothing.  We wanted to spend several thousand dollars on a new kitchen, but will find someone else.

My toro lawn mower would not get a spark and start.  Jessie took it apart to see if it truly was a faulty magneto. She was very adept grabbing the tools and diagnosing the problem.  She thought it would take a couple of weeks to get the part and then 20 minutes to repair.  I left the mower.  It turned out that she did have the part and had my mower fixed within the hour.   I am very pleased.

We had a positive experience with our kitchen designer. Decisions and layout took approximately 4 visits. Sarah M. was a pleasure to work with and we enjoyed our planning sessions. All of our cabinets arrived from Thomasville in excellent condition. The only thing missed in our design was the baseboard toe strips although we discussed them. They did not make it on the order form for some reason. We used Home Depot's contractor for kitchen /bath installations (Finn Remodeling). They did an outstanding job!  KBR, who did the granite countertop, was also exceptional!
Our flooring experience was quite different. The Pergo laminate was special ordered and included Blackjack underlayment and molding in the order. I never received a call (as requested) when all the supplies came in. Nor did anyone tell me the molding and Blackjack underlayment was in stock in the store. When we did pick up our flooring we discoved that one box had been crushed on the end and the boards were damaged. We promptly called HD and ordered another 2 boxes. Unfortunately there was a delay in finding the additional flooring as it was discontinued by Pergo and HD was not informed. Our floor installation started minus the box we needed that was on order. Upon installation Finn Remodeling found the Pergo to be defective - minus end grooves on many boards or simply cut improperly. So, our floor installation came to a 2 + week halt until a different floor could be ordered.
HD willingly gave us an upgrade for our inconvenience. The new floor was installed with no problems.

The person who did the design work in Home Depot needs additional training.  While she was a pleasant person at times seeing her struggle with the program was painful and time consuming.  The contractor who installed the cabinets was pleasant.  He did a great job on the cabinet installation.  My husband had to touch up the drywall work from the doorway and light installation. 
The electrical work was not what I had expected.  The price was great but as the saying goes you get what you pay for.  The price quoted did not include eliminating existing junction boxes.  The contractor put a plate on top of them stating they could not be moved. I had a new outlet put behind the stove so the cord would not be visible.  The first time the outlet was added it was in the wrong place.  When they corrected the error they put the outlet in the correct spot but left a hole in the wall where the mistaken outlet was put and hid it with the stove. 
Since the electrical work was less than my expectations I called Home Depot and asked if the plumbing work would be performed by a master plumber.  They assured me that it would.  When it was time for the plumbing to be done the same people showed up that had completed all of the other work.  When I asked if anyone was a master plumber the response I received was" we are all plumbers".  The plumbing seems to be fine.
Do have your cabinets installed by Home Depot.
Don't have them perform electrical work.
Consider having them perform plumbing work.
Don't have them perform drywall work if you are a perfectionist.

The Home Depot staff were very friendly, patient and knowledgable. They get kudos for their willingness to go get the answer when they didn't know the answer. The purchase of the materials was simple and reasonably priced.
THEN .... the nightmare of contracted installers slapped me! They called the day before to let me know they would be there 1st thing in the morning. After third shift, I grabbed a few hours sleep (1 1/2 to 2 hours) then got up to greet the installers. When they were 2 hours late, I called them and got an answering machine. I called Home Depot and they confirmed the number I had but they couldn't do anything because installation is by a sub-contractor, so I called the sub again and left another message. At 3 1/2 hours after the scheduled start time I got a call back from the sub. They weren't going to be able to do the installation that day because they had staffing problems. I'm sure I wasn't very pleasant to talk to at that point. They would be out tomorrow to install. It was about 45 minutes after that conversation that there was a knock on my door. Guess who? Yes the sub-contractor! The owner showed up with one worker because they wanted to " do right by me".
It was and still is the worst quality installation I have ever seen; 2 of the steps were cut too narrow, there were 7" long frayed strings on several steps, the hallway has many very visible joints, the worst of which is one where they must have turned the carpet because the nap differs and draws attention to the joint especially when freshly vacuumed, and they didn't bother to run the carpet under the radiator all the way to the wall so we have a few inches of unfinished wood floor staring up at us! To top it off, they were in a hurry and I saw them packing up and stowing back in their van an amount of "scrap" carpet that was almost equal to the amount of carpet they installed. I asked if it was someone else's carpet or if it was carpet for which I had paid. I made them haul it back into my basement and this did not make them the least bit happy. I wonder what was up with that scenario?
After these trials, I was too angry to follow up with Home Depot. Much later, I did advise them of my experience and I doubt the sub-contractor works for them anymore. I like Home Depot and their staff very much but I will NEVER use their installation services again. Everything I buy from them I can either install myself or my friends or family can or I have my own installer lined up. This experience was many years ago and I'm sure they have improved their sub-contractor screening process or they would be out of business by now!

I like the short term rental time they offer.  It's $19 for 75 minutes, and then it's prorated after that. I like not having to rent the truck for the entire day or weekend.  For small jobs, it's reasonably inexpensive, and it's easy.  You have to refill the gas when you are done.  We have used them a couple of times.

I was pleased with my service from Home Depot and I will use them again in the future.

I was very satisfied with the service we received for carpet with Home Depot.  They were efficient.  They did several follow-up calls and made sure we were satisfied.  There weren’t any starts and stops.  In other words, they really just delivered on what they said they were going to deliver on.  I would use them again the future.

It did not go well.  They chipped the rookwood tile when removing the old cabinets.  The whole project was delayed becasue they said that my husband did not order a sink and instead of calling, they just stopped work.
Cabinets were hung poorly, with gaps and uneven doors. 
When they installed the range, they removed an old range with ventilation and never covered the ventilation hole to the outside.  Years later we had to have it covered, after unexplained drafts.
When they installed the dishwasher, they did not hook it up properly and it leaked into the basement, which involved them having to rip out some of the ceiling and replace the pipes.

In the end, we had to use a family member lawyer to talk to Home Depot Managment who came out and inspected the work himself.
I know that they use contractors, but they need to stand behind the contractors that they hire.

Years later, we still are reminded of the poor job when we see our cracked rookwood and shaky garbage disposal.

It was pretty good. I have no complains. They used the same contract where they installed my kitchen in August. The person I worked with was pretty good for the sales part of it. My biggest complain is that after he made the sale, it's very difficult to reach people if you have any issues, difficulties or questions. It's like impossible for anybody. It’s very difficult to get hold of someone on time and you almost have to be there to find out that person. Their punctuality was fine. Their customer service is kind of lousy. I would relook to use them again considering their price; if I had real problem, then I'm not confident that I would respond to them. However if things goes okay, its fine; but if they aren't, then I don’t think I will use them.

The guy that helped us design and order the cabinets was excellent. If anything wasn’t right, I just had to take the piece back and they would replace it immediately. The store was excellent and the man that helped was extremely patient.

If it isn't right they will make it right. They are priced very competitively.

The person they sent out to do the work did it well and in a very professional manner. He was very friendly and I had no complaints about the work.

We spent about $3,000. It was a good price. They did not install it. We just brought the material from them. They came out and measured the project for us. They measured it completely wrong. It was horrible because I overbought $1800 worth of material which I had to take back. I did not buy anything that was custom ordered. The guy at the store that bought it back told me that if it had been custom ordered, I would have been screwed. We went to them only because they said that they would be able to measure it and I would not be overbuying anything. I have not gone back there to buy anything of a serious nature. The quality of the material was good. It has been a couple of years since it has been installed and it is in good shape. The quality of the job was bad. I will not use them in the future.

The crew that did the cabinetry and hooked up everything did a great job. The timing on the countertop was shaky, but they did get it in. They did do a good job after they got it in.

They did great. They were thorough. The outside caulking is holding up well after 2 and a half years. We went with the best grade of windows that they had.