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Al's Heating & Cooling

Founded 1984 • With Angi since November 2002

4.7

(73) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Multiple super service awards, quality equipment for reasonable price....

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Verified Reviews

A few reviews for this pro...
1.0

09/17/2018

I gave the owner, Richard Cox, three weeks to call me before I posted this review. He opted not to follow up. I moved to mason in 2012 and have supported this local business since, even after the owner was involved in an unusual police sting at a local motel that resulted in him resigning as a local council member. In the Fall 2017, I was sold an annual policy that included and AC and furnace clea...

Description of Work
AC cleaning

Category heating & air conditioning/hvac

Service Provider Response

We tried to be respectful of everyone. With that said, this man has issues. Anger issues. He physically came to my office after hanging up on my office manager. Verbally threatened the company. All because he thinks his maintenance should be in the spring, not AC maintenance. He cannot answer Questions asked to him directly, he always side steps. We asked that this review be removed due to legal i...
1.0

05/21/2018

We called Al's based on the recommendation from someone who used to work for them. We scheduled service for our AC on 5/9. Technician came out and determined issue. We were told that we would receive a follow up call to schedule service. We had to call back in because the office manager never called. We were then scheduled 8 days out! The technician returned and proceeded to spend time whining and...

Description of Work
Repair on wiring for AC

Category heating & air conditioning/hvac

Service Provider Response

This is not a accurate account of the situation. Yes, our communications could have been better. But in reality, this customer who's ac is working, can't wait her turn. This is the busiest week of the year for our company. Her ac is working but needs a follow up call. Sometimes you can't fix things on their schedule. We fix emergency calls ( elderly, health issues, customer plans) first, then foll...
5.0

05/04/2018

It went extremely well & they returned promptly on a later date when it was warm enough to turn the AC on.

Description of Work
New Heating & AC Unit

Category heating & air conditioning/hvac

Service Provider Response

Thank you for the kind words
5.0

12/27/2016

They're great. We've used them for 20 years. The workers are very friendly and professional.

Description of Work
Summer check up for annual maintenance contract.

Category heating & air conditioning/hvac

5.0

12/27/2016

We started using them 20 years ago when we first moved in the house. They're very responsive. If you have little kids they'll come immediately.

Description of Work
We had problems with the blower on the furnace.

Category heating & air conditioning/hvac

Service Provider Response

Thank you for the kind words, we appreciate good customers like yourself

    Services Offered

    Installation of heating & air conditioning equipment & water heaters.

    Services Not Offered

    Duct cleaning & plumbing.

    General Information
    Free Estimates
    Yes-Ask for details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes