Al's Heating & Cooling

ACT is the best! Chris was on time and very helpful. Work performed was great and way above what was expected - would definitely hire again and plan to use for any and all HVAC needs

I gave the owner, Richard Cox, three weeks to call me before I posted this review. He opted not to follow up. I moved to mason in 2012 and have supported this local business since, even after the owner was involved in an unusual police sting at a local motel that resulted in him resigning as a local council member. In the Fall 2017, I was sold an annual policy that included and AC and furnace cleaning plus discounts on service. The unit was serviced in the Fall, but they did not call to do the AC cleaning until late August. When I asked Brenda, the office worker who called me, why they didn’t call in the spring, she transferred me to Kim. Kim was nothing short of hostile so I drove up to their office hoping she would be more adult like in person. Wrong. I recorded the audio of the conversation as proof for the owner that his employees were out of control with calm, rational, loyal customers. Kim knew I was coming up. I let her know as much (not as a threat). She filled their tiny office with 3 service men as “protection”. Kim and Brenda went crazy - no exaggeration- within 60 seconds of me arriving. It was so bad that the one male “protection” physically was blocking Brenda then told her to leave. Luckily Tom, one of the service men, is an adult and capable of grown-up conversations. So, while Kim left the office in a fit of rage, Tom and I had a rational conversation. Ultimately all of this turmoil is because I had a service call in June. The tech wiggles some wires and my AC unit started working again. I paid for that visit. I wonder, had they serviced my AC unit at the beginning of the season, would they have found the loose wires and avoided the service call and charges I incurred in June? We will never know, because the owner will not call me back to resolve or discuss. So, I will not be getting the second service in my contract AND they have lost a customer all because the owner would not call me back.

We called Al's based on the recommendation from someone who used to work for them. We scheduled service for our AC on 5/9. Technician came out and determined issue. We were told that we would receive a follow up call to schedule service. We had to call back in because the office manager never called. We were then scheduled 8 days out! The technician returned and proceeded to spend time whining and bad mouthing the company. He eventually started in to repair our problem only to have to stop because he did not have the correct tools/equipment with him. The technician stated he would returned Saturday (2 days from appointment) to complete the repairs. He never showed up. I placed 2 calls on Saturday to find out if anyone was coming out. I spoke to the technician on call who assured me that someone would call me THAT DAY. No one ever called me to explain what happened, when another technician could come out, etc. I am deeply disappointed in the communication from this company and the employee who proceeded to bad-mouth and complain to us. I have had to follow up each time regarding this repair and have been offered no explanation for anything. I will never use this company nor recommend in the future.

It went extremely well & they returned promptly on a later date when it was warm enough to turn the AC on.

They're great. We've used them for 20 years. The workers are very friendly and professional.

We started using them 20 years ago when we first moved in the house. They're very responsive. If you have little kids they'll come immediately.

New furnace and AC unit were installed. New thermostat was put in place. The new thermostat was put in a different location than the old one, but the workers checked w/me before doing the work. The estimate given to us was honored. The cleanup after the work was complete was satisfactory.

Good consultation - fair price - efficient install - best value for the money

Went very well. They were recommended to me by someone who uses them regularly for properties they own. I will use again.

They gave me a discount. They were terrific.

punctual, professional; date readily scheduled; serviced system and replaced humidifier filter at no additional cost

I have been using them for 7 years and have a maintenance plan with them. They are very reasonably priced and I have never had any issues with the work they have done.

They do a really good job. They are very timely and professional. I will use them in the future.

Called Al's Heating for a 2nd opinion after 1st company said the furnace motor was burned out, needed a %600 replacement and that our furnace brand name was junk. Al's Heating found that furnace motor was only "seized up" after sitting all summer. They got motor running again and said that, although the furnace is not a great brand name, did NOT need total replacement. We got referred to Al's from a life long West Chester resident who we now owe big thanks.

I called them and they came right out. I have used them for years. They are very responsive. They have the same staff so you will see the same people a lot.

He had to order the part and pick it up the next day, but otherwise it went very well. He tried to be conscientious and get the work done so my furnace could work again. He was cordial and I appreciated that.

They helped us understand the difference between their products and even did the paperwork for us to receive rebates for purchasing energy star appliances. I would use them again.

Showed up on time as promised. Work was completed in promised time-frame. Installers were all very professional and focused on the task at hand. Lead installer (Tom) even made some suggestions during the installation about our current system configuration. In addition, all paper work (warranty, rebates, tax credits, etc...) is handled by Al's Heating staff.

Chad came out for A/C review as part of our annual service contract and he was right on time and after testing our A/C unit which was not working, that it should be replaced. There was no charge for this trip and it was not counted against our annual two visit allotment - thanks Chad. Rich came out a few hours later to give us an estimate on replacing the A/C and furnace, which after shopping around, we accepted - the 10 year warranty on the Westinghouse is a great deal in our mind. Looking forward to the install and will write back with our experience with that but expect it to be great!

For years, Al's Heating & Cooling has been providing us with terrific air condition maintenance service for our home. So, when our 10 year old electric water heater showed signs that it was failing, I asked Al's Heating to come out and inspect it. They offered to help me try to fix the heater rather than just immediately trying to persuade me to replace. But it just wasn't cost effective, given that I probably would need to replace the heater in the relatively near future anyway. So I went ahead with asking them to replace it. They came out the following week. Arrived on time. The guys are great. Answered questions. Were careful to not damage walls when moving out the old heater. Because the outgoing heater was quite old, it had accumulated calcium deposits, significantly increasing its weight. And so the two had a difficult time getting the old heater out of the basement. But they stuck with it. I am really very appreciative of their effort. We will continue to contract with Al's H&C for our air conditioning, and now water heater, needs. They are absolutely 1st rate.

I like the integrity of Al's Heating & Cooling. They showed up when they promised. They cleaned up after themselves. They're respectful when they go in and out of the house.

They said everything was fine. They charged me what they said they would. They gave me $25 off for a service call. They were so nice, polite, and professional. They brought me a better thermostat later.

The workers were always courteous and answered any questions I had. They did their work and resolved the problem(s).

11/30/12Could not help me. No service preformed.

Their service was good. They were personable and followed through with their commitments.