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Al's Heating & Cooling

Founded 1984 • With Angi since November 2002

Multiple super service awards, quality equipment for reasonable price.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
yes-ask for details
Warranties
yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.7

(74) Verified Reviews

Showing 1-25 of 74 reviews
David H.
5.0
04/27/2022
ACT is the best! Chris was on time and very helpful. Work performed was great and way above what was expected - would definitely hire again and plan to use for any and all HVAC needs
Description of Work
Blower motor and Capacitor
Category
appliance repair
Ken B.
1.0
09/17/2018
I gave the owner, Richard Cox, three weeks to call me before I posted this review. He opted not to follow up. I moved to mason in 2012 and have supported this local business since, even after the owner was involved in an unusual police sting at a local motel that resulted in him resigning as a local council member. In the Fall 2017, I was sold an annual policy that included and AC and furnace cleaning plus discounts on service. The unit was serviced in the Fall, but they did not call to do the AC cleaning until late August. When I asked Brenda, the office worker who called me, why they didn’t call in the spring, she transferred me to Kim. Kim was nothing short of hostile so I drove up to their office hoping she would be more adult like in person. Wrong. I recorded the audio of the conversation as proof for the owner that his employees were out of control with calm, rational, loyal customers. Kim knew I was coming up. I let her know as much (not as a threat). She filled their tiny office with 3 service men as “protection”. Kim and Brenda went crazy - no exaggeration- within 60 seconds of me arriving. It was so bad that the one male “protection” physically was blocking Brenda then told her to leave. Luckily Tom, one of the service men, is an adult and capable of grown-up conversations. So, while Kim left the office in a fit of rage, Tom and I had a rational conversation. Ultimately all of this turmoil is because I had a service call in June. The tech wiggles some wires and my AC unit started working again. I paid for that visit. I wonder, had they serviced my AC unit at the beginning of the season, would they have found the loose wires and avoided the service call and charges I incurred in June? We will never know, because the owner will not call me back to resolve or discuss. So, I will not be getting the second service in my contract AND they have lost a customer all because the owner would not call me back.
Description of Work
AC cleaning
Category
heating & air conditioning/hvac

Service Provider Response

We tried to be respectful of everyone. With that said, this man has issues. Anger issues. He physically came to my office after hanging up on my office manager. Verbally threatened the company. All because he thinks his maintenance should be in the spring, not AC maintenance. He cannot answer Questions asked to him directly, he always side steps. We asked that this review be removed due to legal issues and not wanting to upset this gentleman anymore.
Amy B.
1.0
05/21/2018
We called Al's based on the recommendation from someone who used to work for them. We scheduled service for our AC on 5/9. Technician came out and determined issue. We were told that we would receive a follow up call to schedule service. We had to call back in because the office manager never called. We were then scheduled 8 days out! The technician returned and proceeded to spend time whining and bad mouthing the company. He eventually started in to repair our problem only to have to stop because he did not have the correct tools/equipment with him. The technician stated he would returned Saturday (2 days from appointment) to complete the repairs. He never showed up. I placed 2 calls on Saturday to find out if anyone was coming out. I spoke to the technician on call who assured me that someone would call me THAT DAY. No one ever called me to explain what happened, when another technician could come out, etc. I am deeply disappointed in the communication from this company and the employee who proceeded to bad-mouth and complain to us. I have had to follow up each time regarding this repair and have been offered no explanation for anything. I will never use this company nor recommend in the future.
Description of Work
Repair on wiring for AC
Category
heating & air conditioning/hvac

Service Provider Response

This is not a accurate account of the situation. Yes, our communications could have been better. But in reality, this customer who's ac is working, can't wait her turn. This is the busiest week of the year for our company. Her ac is working but needs a follow up call. Sometimes you can't fix things on their schedule. We fix emergency calls ( elderly, health issues, customer plans) first, then follow up calls. ( like emergency rooms ) . She wanted to be first because she called first end of story.
JEAN G.
5.0
05/04/2018
It went extremely well & they returned promptly on a later date when it was warm enough to turn the AC on.
Description of Work
New Heating & AC Unit
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for the kind words
Barb H.
5.0
12/27/2016
They're great. We've used them for 20 years. The workers are very friendly and professional.
Description of Work
Summer check up for annual maintenance contract.
Category
heating & air conditioning/hvac
Barb H.
5.0
12/27/2016
We started using them 20 years ago when we first moved in the house. They're very responsive. If you have little kids they'll come immediately.
Description of Work
We had problems with the blower on the furnace.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for the kind words, we appreciate good customers like yourself
Ellen M.
5.0
04/15/2016
New furnace and AC unit were installed. New thermostat was put in place. The new thermostat was put in a different location than the old one, but the workers checked w/me before doing the work. The estimate given to us was honored. The cleanup after the work was complete was satisfactory.
Description of Work
We just bought a condo and was told the furnace was in poor shape. Al's Heating and Cooling gave us an estimate before we moved in. Upon closing we called them and they were able to come out within two days. The two technicians arrived promptly, explained what they were doing, and did a very thorough job. They were very respectful of the rest of the condo, especially when they had to go outside for the AC unit and the ground was extremely muddy. Chris always took off his shoes upon entering the condo again. When the job was complete Chris thoroughly explained the paperwork to us. We were extremely pleased.
Category
heating & air conditioning/hvac
Scott H.
5.0
02/21/2016
Good consultation - fair price - efficient install - best value for the money
Description of Work
Heat pump
Category
heating & air conditioning/hvac
Ed M.
5.0
09/25/2015
Went very well. They were recommended to me by someone who uses them regularly for properties they own. I will use again.
Description of Work
Used them after several others to finally diagnose heat pump issue and fix. I will keep using them. Others just kept pumping expensive Freon in. They put in die pack, came back found leak, and fixed. Needed new coil. System was 9 years old. They said I could replace coil or unit, but did not push new furnace. I went with coil replacement.
Category
heating & air conditioning/hvac
Nancy O W.
5.0
09/22/2015
They gave me a discount. They were terrific.
Description of Work
They check my air conditioner and furnace. They, also, replaced my thermostat.
Category
heating & air conditioning/hvac
JOHN S.
5.0
05/27/2015
punctual, professional; date readily scheduled; serviced system and replaced humidifier filter at no additional cost
Description of Work
annual check on HVAC; cost was for 1yr renewal of contract
Category
heating & air conditioning/hvac
Mr. O.
5.0
01/26/2015
I have been using them for 7 years and have a maintenance plan with them. They are very reasonably priced and I have never had any issues with the work they have done.
Description of Work
They came out for routine maintenance on my furnace.
Category
heating & air conditioning/hvac
JUDY H.
5.0
01/16/2015
They do a really good job. They are very timely and professional. I will use them in the future.
Description of Work
They do an an annual tune-up for my furnace and my air conditioner.
Category
heating & air conditioning/hvac
Mike H.
5.0
10/18/2014
Called Al's Heating for a 2nd opinion after 1st company said the furnace motor was burned out, needed a %600 replacement and that our furnace brand name was junk. Al's Heating found that furnace motor was only "seized up" after sitting all summer. They got motor running again and said that, although the furnace is not a great brand name, did NOT need total replacement. We got referred to Al's from a life long West Chester resident who we now owe big thanks.
Description of Work
Diagnosed gas furnace not starting for 1st time in Fall.
Category
heating & air conditioning/hvac
SHARRON H.
5.0
09/30/2014
I called them and they came right out. I have used them for years. They are very responsive. They have the same staff so you will see the same people a lot.
Description of Work
I smelled an odor when I turned on heater. They cleaned the coils.
Category
heating & air conditioning/hvac
Patricia G.
5.0
03/17/2014
He had to order the part and pick it up the next day, but otherwise it went very well. He tried to be conscientious and get the work done so my furnace could work again. He was cordial and I appreciated that.
Description of Work
Change out the computer mechanism in my furnace.
Category
heating & air conditioning/hvac
Annette R.
5.0
09/05/2013
They helped us understand the difference between their products and even did the paperwork for us to receive rebates for purchasing energy star appliances. I would use them again.
Description of Work
They replaced our AC unit.
Category
heating & air conditioning/hvac
David H.
4.0
06/29/2013
Showed up on time as promised. Work was completed in promised time-frame. Installers were all very professional and focused on the task at hand. Lead installer (Tom) even made some suggestions during the installation about our current system configuration. In addition, all paper work (warranty, rebates, tax credits, etc...) is handled by Al's Heating staff.
Description of Work
Install furnace and AC unit.
Category
heating & air conditioning/hvac
David H.
5.0
06/24/2013
Chad came out for A/C review as part of our annual service contract and he was right on time and after testing our A/C unit which was not working, that it should be replaced. There was no charge for this trip and it was not counted against our annual two visit allotment - thanks Chad. Rich came out a few hours later to give us an estimate on replacing the A/C and furnace, which after shopping around, we accepted - the 10 year warranty on the Westinghouse is a great deal in our mind. Looking forward to the install and will write back with our experience with that but expect it to be great!
Description of Work
A/C review as part of our annual service contract and estimate on new A/C and furnace.
Category
heating & air conditioning/hvac
Douglas B.
5.0
06/21/2013
For years, Al's Heating & Cooling has been providing us with terrific air condition maintenance service for our home. So, when our 10 year old electric water heater showed signs that it was failing, I asked Al's Heating to come out and inspect it. They offered to help me try to fix the heater rather than just immediately trying to persuade me to replace. But it just wasn't cost effective, given that I probably would need to replace the heater in the relatively near future anyway. So I went ahead with asking them to replace it. They came out the following week. Arrived on time. The guys are great. Answered questions. Were careful to not damage walls when moving out the old heater. Because the outgoing heater was quite old, it had accumulated calcium deposits, significantly increasing its weight. And so the two had a difficult time getting the old heater out of the basement. But they stuck with it. I am really very appreciative of their effort. We will continue to contract with Al's H&C for our air conditioning, and now water heater, needs. They are absolutely 1st rate.
Description of Work
Provided and installed a new 80 gallon electric water heater.
Category
heating & air conditioning/hvac, water heater repair
Julianne L.
5.0
05/30/2013
I like the integrity of Al's Heating & Cooling. They showed up when they promised. They cleaned up after themselves. They're respectful when they go in and out of the house.
Description of Work
Al's Heating & Cooling put in a new furnace. I got a high efficiency heat pump from them too.
Category
heating & air conditioning/hvac, custom furniture
Nancy O W.
5.0
05/16/2013
They said everything was fine. They charged me what they said they would. They gave me $25 off for a service call. They were so nice, polite, and professional. They brought me a better thermostat later.
Description of Work
They checked my air conditioner.
Category
heating & air conditioning/hvac
Patricia G.
5.0
03/25/2013
The workers were always courteous and answered any questions I had. They did their work and resolved the problem(s).
Description of Work
I needed a panel replaced in the furnace, which is the furnace we bought from this company originally. They had to order the part, but did so as fast as possible and came back to put the panel in as soon as they received it. They knew I had no heat until they completed this. I appreciated their promptness.
Category
heating & air conditioning/hvac
William M.
2.0
11/30/2012
11/30/12Could not help me. No service preformed.
Description of Work
No Services Preformed. Called to request assistance on installation (replacement) of Gas Light. Lady stated they were too busy and could not guarantee work on a new gas light unless they supplied it. She also said they do not work Saturdays. Told her thanks, but I'll call elsewhere.
Category
heating & air conditioning/hvac

Service Provider Response

Sometime people confuse me ??? They rate us on equipment or parts we do not sell or service? We do not install parts or equipment that are supplied by others. It has been our experance that other parts and equipment not supplied by Al's, have parts missing, not good quality or are the wrong part. This usually cost the customer more in the end. For the record, We do work Saturdays, Sundays and Hollidays for emergency and essential jobs.
Mr. O.
4.0
09/07/2012
Their service was good. They were personable and followed through with their commitments.
Description of Work
They put in a new Furnace and A/C unit.
Category
heating & air conditioning/hvac

Phone

Address

657 Reading Rd A

Mason, OH 45040

Service Categories

Other Information

Services offered

Installation of heating & air conditioning equipment & water heaters.

Services not offered

Duct cleaning & plumbing.

Payment options

Check
Visa
MasterCard
American Express
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Financing Available

FAQ

Al's Heating & Cooling is currently rated 4.7 overall out of 5.

Al's Heating & Cooling is open:

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Al's Heating & Cooling accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

No, Al's Heating & Cooling does not offer free project estimates.

Yes, Al's Heating & Cooling offers eco-friendly accreditations.

No, Al's Heating & Cooling does not offer a senior discount.

Yes, Al's Heating & Cooling offers emergency services.

Yes, Al's Heating & Cooling offers warranties.

Al's Heating & Cooling offers the following services: Installation of heating & air conditioning equipment & water heaters.

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