"},"url":"https://www.angi.com/companylist/us/ny/webster/basement-technologies-of-wny%2C-inc-reviews-6590525.htm"},"position":6},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"CRICKET ON THE HEARTH","address":{"@type":"PostalAddress","addressRegion":"NY","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Eileen Y."},"reviewBody":"We chose to have the unit installed by a licensed plumber versus Cricket on the Hearth as we thought their installation price was high and the lead time a bit long. From first turning the thing on, it never worked correctly. Would shut itself off constantly and would make a little explosion type noise when first igniting. Called Cricket on the Hearth and spoke to Bob - he said that because we chose to have a 3rd party install it that we needed to call the manufacturer Kozy Heat. We called them, they gave us a few things to try including repositioning the pilot - none of their suggestions alleviated the problem. We then called COH and spoke to someone else who also gave us some suggestions that didn't work. A few weeks later we had to have a service call done for someone to come look at it. Charlie (owner) came out and took it apart and did something and said it seemed ok - well, it wasn't! if we left it off for a significant amount of time (week or more) and then turned it on, it made it's mini-explosion at time of ignition and then would go into its cycle of turning itself off and on again repeatedly. I was then told to contact RGE and have them come out and check the gas pressure - they came out - put the gas pressure as high as possible and actually looked at the unit. He said that it looked like there was an issue with gas building up in the unit. We placed ANOTHER service call and this one we were charged $100+ for. He had some kind of part he put on it when he came and said it was working fine. Well that was the end of the season so we really didn't use it much. Summer of 2014 we got a call from COH saying there was a recall on the unit and they needed to come out. They sent some kid out for a retrofit kit installation. Unit again, not used for about another month or two until it got cold outside. That was last November timeframe. I turned the unit on via the remote, ran downstairs in the basement to put some laundry in and immediately heard a loud explosion like someone knocked over a large dresser or something upstairs. I ran upstairs to see that the fireplace metal doors and frame of the gas unit were laying halfway across the room and the fireplace box was completely full of flames!!!! My husband had run in from the garage and immediately ran downstairs and turned the gas off. It was a VERY scary experience! We immediately called COH and were told that we would have to wait for two days to speak to the owner when he was in next (this was a Sat). I demanded a new unit and when I was contacted 3 days later by Charlie who left a message saying we were approved by the factory to get a new unit, I called back only to get the extremely condescending and rude Bob who told me that we would have to be responsible for re-installing the bad unit and transporting it back to the store. I was also told that because we didn't have the box from the old unit that they were not giving us a box or directions with the new one and we would have to swap that out when we got there. Such a gem that guy is - such an asset to that company. Anyway, good thing we have a truck and some help as it is at least a two man lift item. Long story short - there is a recall on this unit and a report filed by the Consumer Safety Board and they knew that and still chose to treat us the way they did - I will NEVER EVER recommend this place to anyone!! BE VERY CAREFUL WITH THEM. "},"url":"https://www.angi.com/companylist/us/ny/rochester/cricket-on-the-hearth-reviews-325592.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Taylor Heating, Inc.","address":{"@type":"PostalAddress","addressRegion":"NY","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"HIRONORI S."},"reviewBody":"The energy assessment went well and the specialist seemed to be very knowledgeable but the specialist still hasn't returned to present the report to us. Additionally, he spotted a small gas leak in our basement but hasn't provided an estimate or scheduled a follow-up to have it fixed. The follow up meeting was scheduled originally for November 1st, but he had to cancel the morning of the meeting. The rescheduled meeting was November 8th, but he never showed up and never called. "},"url":"https://www.angi.com/companylist/us/ny/rochester/taylor-heating%2C-inc-reviews-305206.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Pro-Tech Appliance","address":{"@type":"PostalAddress","addressRegion":"NY","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Mary F."},"reviewBody":"My 11 year old gas dryer had stopped drying and was making a loud knocking noice. I thought I was going to have to purchase a new dryer but decided to investigate a repair. I purchased the $69.95 coupon on Angies List for a dryer vent cleaning and repair call from Pro-tech Applicance. Rod, the owner, contacted me promptly after the online purchase and I set up an appointment for him to come to my home. He arrived on Saturday at the appointed time, and quickly diagnosed the problems as 1) bad heating coils and 2) a small metal toggle cord end cap caught in the dryer. Rod replaced the coils, removed the foreign object and cleaned the dryer vents. Cost for this repair was about $39.00. In addition Rod looked at my dishwasher and cleaned the trap for me and charged nothing for this service. Rod knows his business, is extremely honest and his charges are very reasonable. I could not be more pleased and give Rod and Protech Applicance the highest recommendation. I will certainly be calling on him again whenever I am in need of appliance repair or installation. FIVE STARS!!!! "},"url":"https://www.angi.com/companylist/us/ny/rochester/pro-tech-appliance-reviews-322385.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Penfield Plumbing","address":{"@type":"PostalAddress","addressRegion":"NY","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Linda W."},"reviewBody":"Minor repair was completed quickly"},"url":"https://www.angi.com/companylist/us/ny/east-rochester/penfield-plumbing-reviews-305055.htm"},"position":10}]}
Gas Fireplace Repair reviews from real Angi homeowners in Rochester, NY
Last update on October 14, 2025
Latiaa W.
5.0
03/2024
My repair guy did an awesome repair and he was kind and efficient
Derek W.
5.0
02/2021
Mack of All Trades is our go to handy service for whatever project pops up in our fixer upper house. We have had them facelift a bathroom, retile a fireplace hearth, swap out all toilets and faucets in the house, fix a broken kitchen sink, frame and finish a fireplace we added to the house,...
Michael B.
5.0
04/2017
They actually recommended not completing other repairs until I had the doors replaced. It wouldn't be worth the money. Few places do this.
He explained everything over the phone, like not to use a simple Joe person to do foundation repair because it could be problematic later and to explain to the City of Rochester in order to get a time extension to do foundation repair until March when the temperatures are warmer than 45...
Eileen Y.
3.0
09/2015
We chose to have the unit installed by a licensed plumber versus Cricket on the Hearth as we thought their installation price was high and the lead time a bit long. From first turning the thing on, it never worked correctly. Would shut itself off constantly and would make a little explosion...
Hironori S.
2.0
11/2014
The energy assessment went well and the specialist seemed to be very knowledgeable but the specialist still hasn't returned to present the report to us. Additionally, he spotted a small gas leak in our basement but hasn't provided an estimate or scheduled a follow-up to have it fixed. The...
Mary F.
5.0
05/2014
My 11 year old gas dryer had stopped drying and was making a loud knocking noice. I thought I was going to have to purchase a new dryer but decided to investigate a repair. I purchased the $69.95 coupon on Angies List for a dryer vent cleaning and repair call from Pro-tech Applicance. ...
In the vast landscape of the service plumbing industry, our business shines as a beacon of reliability, integrity, and unparalleled customer commitment. What sets us apart is our unwavering dedication to delivering not just high-quality work, but an exceptional experience from start to finish. We firmly believe in transparency, offering honest, upfront costs without any hidden surprises. But beyond mere transactions, we prioritize building lasting relationships with our customers, always putting their needs first Our ethos revolves around going above and beyond, ensuring that each client feels valued, heard, and cared for. In a market often marred by uncertainty and inconsistency, we stand firm in our promise to provide top-tier service at a fair and reasonable price, making us the trusted choice for all plumbing needs. Established in 2024. Founded on humble beginnings, our business emerged from a journey marked by 13 years of dedicated experience rising through the ranks of professional companies. With each step along the way, we honed our skills, learned valuable lessons, and embraced the ethos of integrity and excellence. Driven by a passion for our craft and a commitment to our customers, we recognized a gap in the market for an honest and trustworthy company that prioritized transparency and reliability above all else. And so, armed with a wealth of expertise and a steadfast dedication to our principles, we set out to build a business that not only delivers exceptional results but also fosters lasting trust and confidence in every interaction. From those humble beginnings to where we stand today, our journey is a testament to the power of hard work, integrity, and the unwavering belief that honesty is indeed the best policy.
"Excellent Did a very good job plus nice and clean"
Joe C on March 2025
In the vast landscape of the service plumbing industry, our business shines as a beacon of reliability, integrity, and unparalleled customer commitment. What sets us apart is our unwavering dedication to delivering not just high-quality work, but an exceptional experience from start to finish. We firmly believe in transparency, offering honest, upfront costs without any hidden surprises. But beyond mere transactions, we prioritize building lasting relationships with our customers, always putting their needs first Our ethos revolves around going above and beyond, ensuring that each client feels valued, heard, and cared for. In a market often marred by uncertainty and inconsistency, we stand firm in our promise to provide top-tier service at a fair and reasonable price, making us the trusted choice for all plumbing needs. Established in 2024. Founded on humble beginnings, our business emerged from a journey marked by 13 years of dedicated experience rising through the ranks of professional companies. With each step along the way, we honed our skills, learned valuable lessons, and embraced the ethos of integrity and excellence. Driven by a passion for our craft and a commitment to our customers, we recognized a gap in the market for an honest and trustworthy company that prioritized transparency and reliability above all else. And so, armed with a wealth of expertise and a steadfast dedication to our principles, we set out to build a business that not only delivers exceptional results but also fosters lasting trust and confidence in every interaction. From those humble beginnings to where we stand today, our journey is a testament to the power of hard work, integrity, and the unwavering belief that honesty is indeed the best policy.
"Excellent Did a very good job plus nice and clean"
Trust, honesty, and integrity are paramount. We prioritize transparent communication, fair pricing, and quality work to earn the trust of our customers. With every interaction, we aim to demonstrate our commitment to honesty and integrity, building lasting relationships based on trust an reliability
"Erick was wonderful. I am a 70 year old widow. He was very patient and explained everything to me. Work was fast and efficient. Very personable young man. I will definitely recommend Erick and vanguard plumbing."
Teresa I on July 2025
Trust, honesty, and integrity are paramount. We prioritize transparent communication, fair pricing, and quality work to earn the trust of our customers. With every interaction, we aim to demonstrate our commitment to honesty and integrity, building lasting relationships based on trust an reliability
"Erick was wonderful. I am a 70 year old widow. He was very patient and explained everything to me. Work was fast and efficient. Very personable young man. I will definitely recommend Erick and vanguard plumbing."
MKL Customs is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and persona l responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.
"He was very personable. He was on time and came when he said he would. We didn?t feel he paid close attention to detail. He had to come back numerous times for the drywall. We finally just finished it ourselves. He did a great job on the wood floor. Missed finishing nail holes and didn?t feather the wall paste well. He had to keep asking him to come back and fix it. Which he did and was very polite, but it wasn?t a cheap job and was expecting more."
Pam R on May 2023
MKL Customs is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and persona l responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.
"He was very personable. He was on time and came when he said he would. We didn?t feel he paid close attention to detail. He had to come back numerous times for the drywall. We finally just finished it ourselves. He did a great job on the wood floor. Missed finishing nail holes and didn?t feather the wall paste well. He had to keep asking him to come back and fix it. Which he did and was very polite, but it wasn?t a cheap job and was expecting more."
We pride our company on reliability, great communication, integrity and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!
"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."
Andrea R on March 2024
We pride our company on reliability, great communication, integrity and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!
"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."
We pride our company on reliability, great communication, integrity and quality work. We strongly believe in giving our absolute best in all of our projects, no matter how big or small and we stand by all of our work with a written warranty. We are experts in our trade and will always keep you educated on your particular task or project. We look forward to earning your business!
"They came out super fast to clear a clogged basement floor drain that was driving me crazy! They were upfront and fair about the pricing. They didn’t try to cheat me or anything. I will definitely keep them in my list of go to’s for household issues.
Drain is clean and everything is flowing freely. I hope it stays that way!!"
Pamela R on July 2025
We pride our company on reliability, great communication, integrity and quality work. We strongly believe in giving our absolute best in all of our projects, no matter how big or small and we stand by all of our work with a written warranty. We are experts in our trade and will always keep you educated on your particular task or project. We look forward to earning your business!
"They came out super fast to clear a clogged basement floor drain that was driving me crazy! They were upfront and fair about the pricing. They didn’t try to cheat me or anything. I will definitely keep them in my list of go to’s for household issues.
Drain is clean and everything is flowing freely. I hope it stays that way!!"
With over 25 years in the Fireplace and Chimney Service we offer the following; Gas, wood & pellet stove sales and service. Chimney and Fireplace repair Caps Crowns Repointing Dampers Liners Chimney Sweeping Gas logs Gas lines installed Glass Doors Gas, wood & pellet inserts We offer a 48 foot lift service
"David was fantastic to work with. He explained everything very thoroughly and got the job done very quickly. I am very pleased and would definitely recommend him and hire him again."
Tracy V on May 2020
With over 25 years in the Fireplace and Chimney Service we offer the following; Gas, wood & pellet stove sales and service. Chimney and Fireplace repair Caps Crowns Repointing Dampers Liners Chimney Sweeping Gas logs Gas lines installed Glass Doors Gas, wood & pellet inserts We offer a 48 foot lift service
"David was fantastic to work with. He explained everything very thoroughly and got the job done very quickly. I am very pleased and would definitely recommend him and hire him again."
Royal Plumbing Services is a full service plumbing and heating company. Installation, repairs and maintenance of plumbing and heating systems is our speciality. Family owned and operated we are passionate about ensuring our customers receive great customer service, fair pricing and a high quality standard of work every time we have the opportunity to provide our services. We offer FREE estimates and Emergency Service!!!
"Very well, Ty was person who made the appointment for me and the two guys were very nice that did the job. Ty was one of best person I have ever spoken to in setting up a service call. Owner should give her a raise !!!!"
CHERYL O on April 2021
Royal Plumbing Services is a full service plumbing and heating company. Installation, repairs and maintenance of plumbing and heating systems is our speciality. Family owned and operated we are passionate about ensuring our customers receive great customer service, fair pricing and a high quality standard of work every time we have the opportunity to provide our services. We offer FREE estimates and Emergency Service!!!
"Very well, Ty was person who made the appointment for me and the two guys were very nice that did the job. Ty was one of best person I have ever spoken to in setting up a service call. Owner should give her a raise !!!!"
CHERYL O on April 2021
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FAQs for gas fireplace repair projects in Rochester, NY
Fixing a gas leak costs about $45 to $150 per hour for a plumber or gas line specialist. The job’s overall cost will vary depending on the location of the leak. A leaky junction or connection behind the stove or dryer will likely cost about $120 to $170. But for a leak that requires a gas fitter or plumber to excavate a pipe in the yard, the cost could rise to $1,500 to $5,000. Keep in mind that gas leaks are very serious issues, so don’t hesitate to contact a plumber or gas line specialist immediately.
The cost to install a fireplace is $2,440 on average. This cost can range from $150 to $8,000 or more, depending on the type of fireplace, the materials used, and the size.
Electric fireplaces cost around $1,000 to install, and mostly only require wiring installation. Installing a wood fireplace from scratch could cost upwards of $10,000, depending on the foundation needed to support the weight of the fireplace. In addition, gas fireplaces can cost between $2,500 and $10,000.
The cost to remodel your fireplace is $1,200 on average. This cost can range from $400 to $2,000, depending on the extent of work needed.
If you add a hearth to your fireplace, you can expect to pay between $3 and $200per square foot. However, if you're refacing your fireplace, the price tag will depend on your chosen materials. If choosing tile, you can pay between $1 and $50per square foot, depending on the design. Stone is a more expensive material, averaging between $60 and $70 per square foot.
Yes, it can be worth installing a gas fireplace, depending on your home heating needs. The cost to install a gas fireplace can be much lower than the cost to install a comparable wood-burning fireplace. The convenience of starting a fire with the flip of a switch and turning it off just as quickly makes a gas fireplace a big time saver over starting and maintaining a wood-fueled fire. A gas fireplace also does not require ash cleanup or frequent chimney cleaning to remove creosote and other buildup that can lead to chimney fires. Gas fireplaces burn and heat much more cleanly than wood fireplaces.
A gas fireplace insert costs about $3,600 to install, on average. The cost to install a gas log insert ranges from about $700 to $6,500, depending on the size, type of insert, how it works, and heating needs. Gas fireplaces need electrical and gas lines installed properly, so hiring a pro is recommended rather than trying to DIY installation.
The Rochester, NY homeowners’ guide to gas fireplace repair services
From average costs to expert advice, get all the answers you need to get your job done.
The average fireplace installation cost is $2,438, but prices vary depending on the type and size of the fireplace. Calculate your costs with our guide.
A fireplace remodel cost depends on the extent of the remodel and the materials you choose. Use this guide to calculate your costs and budget accordingly.
Fireplaces are cozy home additions, but they produce a lot of stain-causing, hazardous black soot. This guide teaches you how to clean soot from fireplaces.
Flexible gas lines are a modern alternative to traditional gas lines, but are they safe? Use this guide to learn all about the safety and risks of flexible gas lines.