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Rochester Fireplace Inc.

About us

Rochester Fireplace is a family-owned company that was established to provide homeowners and builders with the best quality fireplaces, hearth products and service. Our staff’s attention to detail and dedication to craftsmanship has quietly earned us a reputation for quality and excellence in the Rochester community.

Business highlights

Emergency services offered
20 years of experience

Services we offer

Quality hearth products fit for anyone's budget. Service and maintenance on certain products. Please inquire within.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.08 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
Showing 1-8 of 8 reviews
Katie H.
Jul 2019
5.0
Yes, I recommend this pro
Great group of people to work with. Sales staff were very knowledgeable and helpful. Installers were experienced and courteous. Did excellent job cleaning up as the job progressed.
Response from Rochester Fireplace Inc.
"Thank you [Member Name Removed] for taking the time to leave the kind feedback! We always try to treat everyone's home as one of our own. Thanks again to you and [Member Name Removed] for the business and support! Please let us know if you have any questions in the future. :-)"

Mark K.
Jan 2019
5.0
Yes, I recommend this pro
Excellent experience all around. Courteous and knowledgeable staff. Everything was explained and the workmanship was exceptional. Highly recommended.
Response from Rochester Fireplace Inc.
"Hello [Member Name Removed], Thank you for taking the time to leave the kind feedback. We are glad to hear we shared the same great experience working together. We hope you are enjoying your new fireplace and please do not hesitate to contact us with any questions in the future! :-)"

David B.
Jan 2018
5.0
Yes, I recommend this pro
$6,000
Throughout the course of planning and installing a new gas fireplace, the folks at Rochester Fireplace were enthusiastically helpful and cooperative and proved themselves committed to the job every step of the way. At the store itself, Devon provided expert guidance and patiently answered all my questions, including consistently timely responses to emails. They even guided me in recommending a source for stone and a mason to lay the stone, both of which were excellent choices. During the installation, Cameron and his crew worked indefatigably and diligently. Much of the prep work had to be done outside, in temperatures hovering around 0°, and they persevered without issue. Their work and their attitudes were first-rate and their professionalism and attention to detail unsurpassed. I recommend them highly, without reservation.
Response from Rochester Fireplace Inc.
"Thank you [Member Name Removed], for your generous commendation! It was truly a pleasure working with you. It brings us the greatest satisfaction when we can see a project like yours through and our customers are happy. Please don't hesitate to contact us should you have any questions."

Mike C.
Oct 2017
5.0
Yes, I recommend this pro
$5,000
Very very well. Extremely please from start to finish.
Response from Rochester Fireplace Inc.
"Thank you [Member Name Removed] for the kind words! We always appreciate the feedback & are always looking for ways to improve operations!"

Michele S.
Aug 2017
5.0
Yes, I recommend this pro
$4,434
Everyone I have hired from Angie's List so far (after reading several favorable reviews beforehand) have turned out to be great, but the people at Rochester Fireplace Inc. (from saleswoman to owner to installers) were especially wonderful to work with. Their work was efficient and meticulous, and even though they had to go through my finished basement ceiling to install the lines, when they were finished, you never would have known they had been there. Everyone was so personable and friendly, and, on more than one occasion, they very patiently answered my questions over the phone when I (an insert newbie) wanted clarification on how certain things worked, etc. I was given a discount for paying in full rather than financing. One point that REALLY impressed me was when I called the shots on how high I wanted the black metal backing to go. I chose to go higher, because I had some soot stains that I wasn't sure could be removed, so I wanted them covered. They followed my directive, but after 3 days of looking at it, I decided that I wanted it lowered by at least 3 inches, to expose more brick (taking the chance that I would be able to remove the stains afterwards). Not only did they come out within a day to make the adjustment, they didn't charge me for the alteration, even though the 'error' was mine. Now that's what I call service! I can't speak highly enough of these people. Their follow-up was incredible, all their employees were very friendly and accommodating, and above all they did excellent work. By the way, I was able to remove the soot stains, and I absolutely love my finished product! I would highly recommend them to anyone looking to install a gas fireplace insert.
Response from Rochester Fireplace Inc.
"Thank you for your kind words! We truly enjoyed working with you. We trust that you'll enjoy your fireplace for many years to come."

RICHARD L.
Jan 2017
5.0
Yes, I recommend this pro
Cameron and James quickly and accurately found the problem. Repair was excellent. I continue to be very satisfied with the quality of work and the results.

Carol B.
Nov 2016
5.0
Yes, I recommend this pro
Rochester Fireplace is so amazing, I cannot say enough great things about them. I compared other places and found them to be the best. From the first meet of walking into the showroom to the finished installation of my gas insert I experienced nothing but excellence in every way. They were so pleasant to work with and the price was right. We have an older house and wanted to put a gas insert into an existing fireplace. It was a bit of a tricky job but they went above and beyond and were able to tailor the installation process for our home. They were so respectful of my house, cleaned up beautifully. When Cameron and his team left it was like no one had even been at my house except we had a new beautiful fireplace that we are enjoying immensely! And it is heating our home beautifully! I would highly recommend Rochester Fireplace to anyone for their fireplace services.
Response from Rochester Fireplace Inc.
"Thank you so much [Member Name Removed] for your kind words! We greatly appreciate you taking the time to leave us a review! We're glad you enjoyed working with us as much as we enjoyed working with you."

RICHARD L.
May 2016
5.0
Yes, I recommend this pro
$125
James and Cameron are the gentleman who worked on my fireplace and they are absolutely terrific. They did a superb job. They called before they showed and arrived on time. They where very professional. They where very courteous and had a great attention to detail. The attention to detail is unbelievable.
Response from Rochester Fireplace Inc.
"Thank you [Member Name Removed] for your thoughtful and thorough review! We couldn't do it without customers like you!"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Rochester Fireplace Inc. is currently rated 5.0 overall out of 5.

Rochester Fireplace Inc. accepts the following forms of payment: CreditCard

Yes, Rochester Fireplace Inc. offers free project estimates.

No, Rochester Fireplace Inc. does not offer eco-friendly accreditations.

No, Rochester Fireplace Inc. does not offer a senior discount.

Yes, Rochester Fireplace Inc. offers emergency services.

No, Rochester Fireplace Inc. does not offer warranties.