The service was done professionally, however, there was plenty unnecessary sales pitch for a job that could have been done in a straight unambiguous manner. My wife had to constantly be on the phone with me to decide between spending 2800$ on redoing the whole fireplace versus figuring out how best to proceed in turning on the pilot and having it work. Between the cost of redoing the fireplace and fixing things at around 550$, after much to and fro, the suggestion offered was to clean up the fireplace, clean the pilot and other metal parts associated with the burning of the the fireplace for another 126$ and 126$ for replacing the embers, then gauge what else would be needed. I had to be stern to indicate that if i am going to spend about 252$ (126+126) i need to know if the fireplace will work. Such uncertainty is not a pleasant experience when a technician could easily do what is necessary and indicate if the pilot will turn ON or not and if it needs to be replaced. In all, i had to ask my wife to just have him clean the pilot and confirm if the gas line was working at 126$. Between the kids and the technician, and the constant phone call's i was fed up and asked my wife to tell him to proceed if he could make the fireplace WORK . So, in all for both the cleaning of the fireplace, cleaning the pilot flue and replenishing the embers, after a work order credit of 100$ as per the offer purchased , i ended up paying an additional 152$ . In all, to get the fireplace working, when all original parts were still intact i spend, 99$ (offer purchased) + 152$ , plus all the constant sales push.