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"Responded quickly. Repaired as requested. Did a great job. Very professional and dependable. Appreciate the work performed"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"Very rude and poor service. Abandoned job and put holes in my roof. Gaps in the metal trim. Blamed me for the hole and leaks. They did the work! Have many shingle sticking up because they left old roofing nails under them. They cut thru my siding and the flashing when installing trim and I can see daylight thru the cuts, from inside the house. The hole they left goes thru to an interior wall of the house. The trim was nailed thru the flashing. Nothing solid behind the trim to hold in the nails. Its been over a month and they never show up to repair the damage they caused. Pictures say it all. Their worker started screaming at me when I tried to explain the problems and so I screamed back to tell him to shut up and listen to my concerns. Now they are saying I harassed them with my yelling. They talk great and professional when they are selling the job, but the professionalism stops there. "