Proctor Roofing logoApproved Pro
Approved Pro

Proctor Roofing

Roofing, Gutter Repair and Replacement, Awning Service,

About us

Proctor Roofing, your trusted roofing experts in Rochester. With years of experience and a team of skilled professionals, we are committed to providing top-quality roofing services. From repairs to installations, we've got you covered. Contact us today for all your roofing needs.

Business highlights

Emergency services offered
31 years of experience

Services we offer

Residential & Commercial roofing. Certified Virsico roofing installation and Certainteed shingle application. Fully licensed, bonded and insured.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.978 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
6%
3
9%
2
1%
1
19%

Filter reviews by service

Showing 1-25 of 78 reviews
Tobias S.
Feb 2025
1.0
Roofing
$2,000,000
Most overpriced roofing company around. It's laughable the quotes I was given by these guys vs. the other roofers I spoke with. Combine that with the fact I was warned about how they are quick to go the half-a** route when encountering a problem vs. actually doing the right thing and solving the problem. I've heard many accounts of this company just throwing up flashing and tar over a problem area of a roof instead of taking off the bad old roof and fixing it the correct way. People please get MANY MANY quotes for MANY different companies and you will quickly see that Proctor is a rip-off artist.

Dale L.
Oct 2022
5.0
Awning Service
Yes, I recommend this pro
$1,600,000
In a word "EXCELLENT". Jerry Proctor responded to call promptly and professionally. The three man crew, Terry, Matt and Dave worked prefectly together and completed the tasks efficiently. There was never a mess. The next work that I will need will be done by a Proctor Enterprises Crew. If there was a spot for pictures I would add some.

Dale L.
Sep 2022
5.0
Roofing
Yes, I recommend this pro
You ask how did it go and my reply is GREAT. Last year I needed the barn roof replaced. Response from the Jerry was quick and after I had completed my portion of the preperation the roofing crew came in promptly. The work was completed in a professional and very efficient manner. Clean up by the crew was to the point where it appeared as though nothing had ever happened. I will call Proctor Enterprises for my next project. Note: I am not a good photographer !

Michaela H.
Nov 2021
1.0
Roofing
We heard that Proctor was a great roofing company. Unfortunately that is not the case. Proctor came out at the end of September to give us a quote and we signed a contract October 4th. Twice we have been given dates for the project to be done and they both ended up being no call, no shows, and no apologies! We are currently on day 3 of waiting for a call back to reschedule but at this point will likely be taking our business elsewhere as we have now read multiple reviews and see this as a frequent way of business for this company. We have now been waiting about 6 weeks and still have a leak that is causing damage to a wall. Now that its mid November it will be very difficult to find a roofing company that will have time to do this before winter. Very disappointed and 100% recommend you look elsewhere.

Harry C.
Nov 2020
1.0
Roofing, Awning Service
They never called or showed up

Megan F.
Aug 2020
3.0
Roofing, Awning Service
$800,000
The initial call to this company was answered promptly and a representative came to give an estimate. The original proposal said that work would begin the week of July 13. On July 28th, a crew swarmed my home. They placed plastic tarps over my boxwood hedges, which, by the end of the hot day, burned the tops and turned them totally brown. They also broke the top off of my favorite vintage Chicago Peace rose bush, which has bloomed in front of my house for years before I bought it in 1999. They left in their wake my gutters, haphazardly reattached, leaking, filled with water and discarded water bottles, nails and asphalt debris from the old roof. In addition, they removed, without my authorization, a portion of gutter downspout that was routed through the gambrel roof and roofed over on the front while leaving a hole in the back. Since they left, I have had to pick up bags of lunch garbage and water bottles left on both my neighbor's and my property and in the street, as well as chicken wing bones, cheese, cigarette packs and butts, nails, large chunks of old asphalt singles and other debris. Our contract stated that a new gutter would be placed on our garage, but that did not happen until August 8th, after several phone calls. At that time, the gutters on the house were supposedly cleaned, repaired and reattached. I asked the contractor that day to please replace the downspout that was removed and covered over and was told with a wink that "I've been doing this for 30 years" and that my husband had told him it was OK to do what he did. My husband has subsequently told me that he did not give his authorization to do so. I asked the contractor that he at least cover the hole left on the back side of the gambrel roof so that animals and insects could not get in there and he said that he would do it, but he didn't. I can only imply that he said that to appease "the little woman," not knowing that "the little woman" was the one who wrote the check. You can be certain that "the little woman" will not be writing a check to this company in the foreseeable future. As a postscript, I owned a small cottage on Seneca Lake which needed a new roof. I called this company for help and was told that someone would come to give me a quote, but it never happened. Guess it wasn't a big enough job to bother with.

John P.
Aug 2020
5.0
Roofing
Yes, I recommend this pro
10 stars! WOW!!! SO impressed!! They came in like gang busters and had our roof done in half a day!! Very affordable, professional & excellent job!! Thank you so much! Love our new roof! HIGHLY RECOMMEND!

Adrienne C.
May 2019
1.0
Roofing
Was looking to have a new roof and was quoted a reroof application. The re-roof estimate came in higher then a new roof along with additional repairs needed. (The day prior already had one estimate done.) Warranty on workmanship was not close to the previous quote. He didn't even bother quoting for a new roof. When I explained to him that I had other companies coming in to give their quotes he exploded. My daughter whom I don't think he was aware was home was in complete disbelief at how disrespectful he was. He expected me to sign his contract right then and now. He knew nothing about me if I was single or married in which case I still would have needed time to speak with my spouse. The fact was I recently lost my husband and wanted a repair so I could put the house up for sale. His rude behavior made me wish my spouse and bring me to tears. I'm not a weak woman but I wondered if he would have treated my husband in the same manner.
Response from Proctor Roofing

"We as a company would first off like to sincerely apologize to Ms. [Member Name Removed], as well as any other members offended by this review. As easily viewable, we have an A+ rating for workmanship and quality and professionalism. In this particular case, It was error based on a new employee. We had recently hired this salesmen just a few months back. He stated how he had been in sales his whole life and has worked for many other roofing companies, in which we decided to hire him based on his seemingly good impression. We at Proctor Enterprises do not tolerate this sort of behavior. As soon as the office caught wind of what had happened based on the customer's voicemail, Jerry Proctor (Owner) terminated this salesmen's duties within 2 hours of this situation. We have been in business over 20 years and do not present ourselves in such a way, which is why this situation was handled so responsively. Again, we deeply apologize for this situation, and have handled it in the best manner we know how."


Kevin F.
Jan 2019
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
Perfect. Great people. Hard workers

Joseph U.
Sep 2017
5.0
Roofing
Yes, I recommend this pro
$350,000
Fast, efficient. Good clean up. I would hire again.

Kirby H.
Jun 2017
1.0
Gutter Repair and Replacement
$90,000
Work never started. Scheduled for morning of 6/24/17 and nobody showed. I called @ 9 am and talked to Jerry (owner) and was told he would check schedule and have someone let me know what was happening. I never received a call back. Despite two more calls to Jerry and his office, I received no reply. I called and cancelled the job. I can understand scheduling mix ups, but not unresponsiveness.

Kim A.
Jun 2017
5.0
Roofing
Yes, I recommend this pro
Awesome-our roof was 400 squares and it was completed all in one day along with the shed roof and repairs made at our son's house as well.

Calvin B.
Jun 2017
5.0
Roofing, Gutter Repair and Replacement
Yes, I recommend this pro
Very professionally done with a large crew that even cleaned up the grounds afterwards so there was no evidence of them being here.

Kerry M.
Mar 2017
4.0
Roofing
Yes, I recommend this pro
$60,000
the job was done as promised. just took several weeks before they came and did the job. did a nice clean up.

George H.
Dec 2016
1.0
Roofing
Mr Proctor arrived promptly Monday October 17 as he said and gave a reasonable quote, which I signed. When asked when the work would be done he said he had a crew close by and the job would be done that Friday. I didn't notice till later that he didn't sign the quote himself. There was a big rain storm that week so I wasn't surprised that they didn't show when promised. It's been 7 weeks, there has been plenty of good weather, still nothing. I wanted to hire Mr Proctor's company because he is a former neighbor and I like to use local independent companies. This is the second time this has happened with Proctor roofing. A contractor I hired to do renovations on a previous home contacted Mr Proctor to get a quote to install a metal roof. A price was agreed on but no one ever showed up to do the work. Fortunately no money was paid up front. Apparently Mr Proctor isn't able to say no if he doesn't want to do a job. If he doesn't sign your quote, don't expect to have the work done. It's a shame because my daughter was planning on contacting him to do a full roof replacement on her home. That won't happen now.

Ed N.
Nov 2016
5.0
Roofing
Yes, I recommend this pro
Beyond expectations. Showed up with a 15 man crew, stripped 2 layers and reinstalled new and gone in 4 hours. Couldn't even find a piece of paper in rhe yard when they left.

Mike B.
Aug 2016
5.0
Roofing
Yes, I recommend this pro
unknown

Jennifer G.
Jul 2016
5.0
Roofing, General Remodeling
Yes, I recommend this pro
unknown

Barbara W.
May 2016
4.0
Roof Cleaning
Yes, I recommend this pro
unknown

Don E.
Apr 2016
1.0
Roofing
$1,000,000
When they put it on, the roof is up very high that we as the home owner were really unable to get up there and watch what they were doing. Within the first three or four months, we lost multiple layers of shingles. They really did not nail everything down properly. It was not aligned properly. We ended up with roof leaks. We are still trying to get our money back from them.

Don S.
Apr 2016
5.0
Roofing, Roof Ice and Snow Removal
Yes, I recommend this pro
$15,000
unknown

Rebecca G.
Apr 2016
5.0
Roofing
Yes, I recommend this pro
$850,000
unknown

Annette M.
Apr 2016
5.0
Roofing
Yes, I recommend this pro
unknown

William C.
Mar 2016
5.0
Roofing
Yes, I recommend this pro
unknown

Barbara W.
Mar 2016
3.0
Roofing
unknown
Showing 1-25 of 78

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Proctor Roofing is currently rated 3.9 overall out of 5.
Monday: 8:30 AM - 5:30 PM Tuesday: 8:30 AM - 5:30 PM Wednesday: 8:30 AM - 5:30 PM Thursday: 8:30 AM - 5:30 PM Friday: 8:30 AM - 5:30 PM Saturday: 8:30 AM - 12:00 PM Sunday: Closed
Proctor Roofing accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Proctor Roofing offers free project estimates.
No, Proctor Roofing does not offer eco-friendly accreditations.
No, Proctor Roofing does not offer a senior discount.
Yes, Proctor Roofing offers emergency services.
Yes, Proctor Roofing offers warranties.
Proctor Roofing offers the following services: Residential & Commercial roofing. Certified Virsico roofing installation and Certainteed shingle application. Fully licensed, bonded and insured.

Contact Information

2630 State Route 245, Gorham, NY 14461

Service Hours

Sunday:Closed
Monday:8:30 AM - 5:30 PM
Tuesday:8:30 AM - 5:30 PM
Wednesday:8:30 AM - 5:30 PM
Thursday:8:30 AM - 5:30 PM
Friday:8:30 AM - 5:30 PM
Saturday:8:30 AM - 12:00 PM
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