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"HVAC service was amazing from Jones Service. From start to finish everything was perfect. The price was very competitive. Love their work."

"Needed replacement of toilet wax seal. Service tech and assistant were super-nice, professional and clean. Said it would take 2 to 2.5h, but took about 45mins and the charge was $550 + fuel surcharge (if flange was not damaged). I thought this was quite high but based on Webber's ratings I figured it had to be right. Later found out that a experienced plumber would only charge around $200. Too bad, will not use T Webber again."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Astar: S#!tshow Incorporated An absolute catastrophe from the moment I sent them money until they finally got their act together to finish the project four and a half months later (with mediocre results at best). Their ability to communicate was abysmal and they utterly failed to take any sort of meaningful responsibility several times over. They proved unable to track information both internally and especially coming from me (even by email!) and in the end seem not to have much of an understanding of the products they sell. The trouble initially arose from their failure to note the several times I told them I was in Putnam rather than Dutchess county. It turns out they're not licensed to work in Putnam, but rather than doing the right thing and telling me that so that we could find a solution, they gave me nebulous excuses about how there was a snag with the electrical permit and that it was going to take a little more time. They were quick to get some things installed (probably so I couldn't walk away from the contract if I learned what was really going on), but then were unresponsive and would only give me a runaround on when things would happen and never answered my questions fully. This issue almost screwed me out of a rebate as I had to tell them several times that I'm with NYSEG instead of Central Hudson before they got it right. Their initial timing estimate left me with the choice of shlepping diesel for a few weeks to keep my hot water running or dealing with 100+ gallons of fuel oil when the job was done, so I went with the former. That would've been easy if it had hit their early target of two weeks and a reasonable but manageable hassle at their late target of six. They left me cold for three unexpected months (Jan-Apr) during which I spent many hours and hundreds of dollars on diesel, firewood, and electric heaters (not to mention an astronomical electric bill). In compensation they took roughly $1200 off my $43000 bill, which feels about like getting a dollar tip on a $20 check. Along the way, there were other issues (such as their plan to leave the boiler "as a backup" for me to deal with despite my having told their sales rep point blank that my whole aim was to remove the boiler). The quality of work was OK, but by no means great. The vents they use are absurdly cheap, don't really open & close properly, and the control knob frequently comes out when I try to operate them. Information from the installation planning meeting was either ignored or changed on the fly but their technicians, and one of their guys gouged my mechanical room door while removing the old boiler tank (which would've been easily avoided with the extra minute's work to put a blanket over it) & didn't so much as apologize for it. On top of it all, I'm still finding trash from the job around my property. Finally, their design of the system doesn't allow different rooms to run different functions; an issue I never would have accepted if I'd known. (for what it's worth, that seemed a surprise to the technician who came back to address the non-functioning thermostat they initially left me with). Also: upon the end their last scheduled install day, and with zero warning that this was going to happen, the installer demanded that I pay the remaining $23000 balance right then and there as though everyone simply has that amount of cash in their checking account or available on their credit card at all times and would not leave until I put half on a card, only accepting the half payment because I could name issues they still needed to come back and fix. Jason, the rep that sold me the system in the first place was kind, courteous, and gave me lots of faith in that company. I don't believe that was misleading me intentionally, but I deeply wish that they'd sent someone less likable and more reflective of the way their company actually operates. They sell an image of professionalism that absolutely misrepresents them as a company. Listen to the complaints about their outlandish pricing and terrible service. Jason told me that Yelp offered to scrub the bad reviews for them for an exorbitant amount of money and to trust the other sites, but I can only conclude that it's a lot cheaper to manage your brand image on Angi and other, less ubiquitous review sites."

"Did a great job insulating my house. Their quote was very competitive, they did a good job cleaning up, everything looks and feels great."

"They are weak in trouble shooting and providing clear recommendations due to which we incurred significant costs. It’s sad to give your business to a company wherein you spend $2000 on a repair only to be told 72 hours later you need to replace the entire furnace. No appreciation for customer loyalty or that during COVID some refund should have been provided. Instead they did not take any ownership for it. Furnace was only 13 yrs old and they did the maintainence on it for 10 of those years. We lost our heating one say and they suggested the furnace required a new inducer and mother board for $2000. We went with that repair only to find out 72 hours later our heating stopped again abs this time it was found our heat exchanger was leaking water. Anyway nothing good comes out of taking undue advantage of people. The lesson here is try to find a company that has expertise in your brand of furnace. We later researched and found out our furnace was known to have heat exchanger issues. This company only has knowledge on the brand of furnace they install. Everything is else you as the customer do at risk as they will not take any accountability of their repairs don’t work. I have never come across a company like this one."

"We called for an estimate and were texted almost immediately. We met with Ed, the owner and were very happy with the estimate and we scheduled the replacement right away. The employees that came to do the install were clean, professional and respectful. They explained the steps of the install and completed it in a few areas. They went as far as to put down tarps to protect our floors. The install went flawlessly and we were very happy. The new system is much quieter than the old one. We would recommend them to anyone."

"Beware of using this company they came out several times to fix my furnace. One time they came out said it was a computer glitch an hour later the same problem and they came out and replaced almost $500 part couple hours later had the same problem again all this company does is change parts and hope for the best do not use them. Their managers will not return phone calls. I’ve tried several times."

"It was an emergency call on Sunday. We had water dripping from the ceiling. Jason came in an hour, found and fixed the problem. Very professional."