Excellent customer service!

Excellent work - on time and professional and even took time out to reprogram the thermostats

Val S did a fantastic job. He quite me on several options and decided to go with what suited me best. He was professional and courteous.

Matt V. Was awesome. He provided a few quotes for me to choose from and explained everything in detail. He was friendly, courteous, and professional.

Lucas the tech answered all my questions and concerns and solved the problem with the home thermostat situation on my new boiler which is my 2nd one by jones in 23 yrs i recommend jones services 5 stars + in my book and will tell other people .

Worked hard to establish the problem and then hard to correct it.

The service man, Josh that came out was phenomenal. He took his time and made sure everything was done right. He also helped get in touch with an additional plumber because my issue happened to be a lot worse than a clogged drain! But Josh did phenomenal, he even mopped after he was done working.

Shawn from Jones Services attended to my generator. He is an excellent electrician who took the time to throughly explain the task. All the electricians from Jones services I have met are professionals.

Unfortunately the price / quote was too high for my budget, but I really loved the professionalism and knowledge and education of the professional that visited my home. I wish I had the budget to have them take on the job.

Second year withJones for the annual boiler inspection. All went well with Lucas from Jones giving a thumbs up for the unit. Signed up for another year of service. Thanks Lucas!

Jones services are awesome this is my 2nd boiler installation in 30 yrs from jones i will not use anybody else.the techs are very knowledgeable and Courteous they are hard workers and polite jeff,madison,josh, Derek andaris were a pleasure to talk to them they gave 110% will recommend to my sister when she needs a new boiler her boiler is 25 years old 5+ stars to the hvac team of techs.

PROFESSIONAL, COURTEOUS, INFORMATIVE, Love Jones, OUR technician is a former U.S MARINE and his demeanor and work is a Credit to the U.S.M.C, And Jones services.

Bryan and the Jones team did a great job. Professional from minute one until the end of the job.

Josh did a great job! He snaked my drain in laundry room. He was professional & kind. Thank you!

Mike was a great help very professional and understanding.He let me know about what’s everything wrong and gave me great tips on water tank and softener and a lot more 5stars for Mike!!

Maintenance inspectors found an issue and offer solutions. They were respectful and diligent representatives.

Excellent! John provided us with a good diagnosis of problem with our furnace and carefully explained, in detail, options available to us regarding replacement and costs.

Fantastic service and dependability. Highly recommend.

Everything went very well. Val was very thorough and professional.

Just a quote so far, but Justin was efficient, friendly, and answered all my questions so I understood the project(s). I appreciate the good service thus far!

Replaced electric hot water heater and well expansion tank Jones always has the best service people available, but just watch for the upsell the service people are constantly trying to upsell you. They will charge you more than double the price of other services and will try to upsell you, good work that's guaranteed, but very very expensive. Get a few quotes on your project before hiring Jones

Any plumbing/heating issues I always use Jones. Although the price is a bit steep, the professionalism that I receive makes it worth every dime spent. I had no hot water & the next day I was able to get the work done. Any tech I have encountered has always been nothing less than a great! I had the pleasure of meeting initially meeting Mike, Matthew was the one that did the job. He was punctual & very professional from start to finish. Prior to starting the job, he confirmed the exact work he would be doing. Once the job was completed he took the time to do a walk-through, to which he was very thorough with providing an explanation of everything & patient with all my questions. Which didn’t make me feel like it was a rushed job & he more importantly didn’t leave any mess. It is always a pleasure doing business with them! They always meet my expectations.

Bottom line up front: exceedingly expensive and ALWAYS trying to upsell. Background: We had worked with Jones before to get a quote on a whole house generator. They had been very knowledgeable and thorough, though their quotes were FAR above what we were willing to pay, so we did not go with them. Scheduled HVAC maintenance with them because of their professionalism, and how pricey could maintenance be? Well, the service was $200+ but the doomsday scenario our technician painted was unsettling and the only way to salvage our system was 3 critical fixes, each costing several thousands of dollars. We left the appointment shocked that our system, which had been working fine, now required $4-7k worth of work. It all seemed a bit off. As we reeled from the prognosis, we decided to get some second opinions. In both instances, the technicians did not find those same issues and, when asked about them, they said that the work could be done but that our system wouldn't be in jeopardy if we didn't. It would simply be a luxury. We will not be calling Jones again. We do not appreciate fear being used as a tactic to upsell. In fact, we do not want to be sold to at all. This culture seems pervasive at Jones.

I liked dealing with all the staff. Very freindly. They charged a fair price, as well.

Justin was great! He's courteous, polite and super helpful in explaining what was performed. Thanks!