Jones Services

I had an AC/Heat pump system installed last Spring and I'm still finding issues with the install. After installation I had to call and have someone come back out and seal up a hole that was made into my attic for conduit. After that I found where the installers had scratched up my wall bad enough to remove paint while installed the air intake duct. Later in the summer I realized a knockout for the condenser had fallen off. It most have been knocked out by accident during installation because someone had attempted to secure it with electrical tape. This Summer I realized that the condenser unit isn't even remotely level and it was not secured to the stands it was placed on. I accidentally bumped into it with my mower and it almost fell off the stands which are about six inches off the ground. Poor installation for something that cost me twenty thousand dollars.

Excellent. The tech did a great job.

Went well they were on time did the job and were very clean.

Installation went very smoothly. Val the technician was great. Very polite and knowledgeable. He explained his game plan on what he needed to do and kept me up to date on progress. He made sure to address any concerns that I had and worked very quickly. Kept his work area very clean and was very respectful of my home. Would definitely hire again.

Everything is great from what can see thus far.

We were not pleased at first because it appeared that previous work (2 yrs prior) was misleading and caused the current dilemma. However, Mike C. listened to our concerns and contacted his manager-going above and beyond-to give us some measure of satisfaction. We appreciate Mike’s professionalism and respect and we’d certainly request him for future services.

Great! Service people were clean, polite, punctual and knowledgeable. They answered all my questions.

Ryan W performed maintenance on my heating system. Ryan was courteous and professional, he cleaned and inspected all critical parts of the system.

Very good.was snaked out and now works fine

They are very polite, focus st the job and solved the problems. I m very happy.

I had an extremely pleasant experience using this company. From Barbara at the office to Brain my technician and Greg the supervisor amazing company to work. Brain was extremely professional and knew exactly what he was doing. He had my water heater installed and running in no time. I really don’t know what Jones compensate this guy, but he is definitely a gem. Top notch customer service skills. I’m well pleased with the overall experience. I got a very good price for quality equipment and service. Thanks again Brain, and the Jones team.

Fantastic. Gave me an honest review of my home plumbing and water heater and offered a few simple do-it-yourself fixes to improve performance. Very pleased. Would not trust anyone other than Jones Heating, Electrical and Plumbing on my home.

Things went well, now I will have to see how things are running in the next few weeks after the service.

He was professional, explained everything along the way. Job was completed in less time than expected and the price did not exceed the estimate

Angel and Aaron installed a new boiler for our home. This was the second service Jones provided for us. A few months ago they installed a tankless “Navien” hot water heater. These guys were very professional and did an awesome job. Highly recommended their services.

They're very professional. Got everything done in less than a day.

My husband and I paid $15,000 to have Jones install a whole house generator. At the completion of the project, when we went to have the propane installed we found out that Jones never filed a permit with the town of Monroe and now cannot have propane hooked up. We have been trying to contact them for months to get this resolved with no support and still do not have a functioning generator. Would definitely find a more reputable company for assistance.

My experiences with Jones goes back many years and I can say things have not changed. Unresponsive, unprofessional and a thief who over charges minority homeowners who have migrated from the city. Stay away from this company

My house is the biggest investment I will ever make. For that reason, I want to maximize its value by hiring the best contractors available and installing the best equipment I can. Some reviews mention the expense. I priced other companies and Jones may be a bit higher but worth every single penny. Jones has an excellent reputation; I'm a real estate appraiser and when someone tells me that they had their system installed by Jones, I know it's a quality system and consider that in my valuation. Bryan and Angel were amazingly professional, extremely knowledgeable, very friendly and polite. Tim, the salesman, was wonderful and explained everything thoroughly. I wouldn't go to a second rate doctor and I sure wouldn't go to a second rate HVAC company. Saving a few dollars up front could end up costing a lot more in the end. I had a heating/ac system installed and I am thrilled with the results.

Resealed and provided better protection

Greg and Jones Heating are amazing! Cannot say enough good things about them!

Jhon did a very professional job. The thermostat and another things wasn’t working in the water heater he found the problem right away and fix it. He explains everything in order to understand what kind a problem we had.

Excellent !!! Fast, well knowledgeable, highly recommended.