Get matched with top humidifier repair pros in Canaseraga, NY

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Very professional, extremely knowledgeable in the profession. He is willing to explain to me all my concerns and questions."

"Very great company to work with. They were very flexible and worked with me over several months to quote various options and come to a decision on our geothermal system. They were knowledgeable about all the tax breaks and did a great job installing the system!"

"We’ve had Twin Tiers Electric at our home more than a half dozen times over the last few years. Beyond knowledgeable and skilled workmanship they provide great communication, flexible scheduling, and on time arrival. They minimized the impact their work had in our home and left our home as they found it (maybe better?). They also offered suggestions for alternatives to the work we had asked for safety or to prevent problems in the future. What more could we ask for? But where they really shined was one occasion where we had a so-called lost neutral…a situation in which the voltage at an outlet can be very low to twice the normal 120 volts. We damaged a few appliances before we knew something was wonky. We were lucky we didn’t suffer any injury or cause a fire. The folks from Twin Tiers came out immediately. First they located the source of the problem as the underground cable between our house and the connection with the power company. They arranged for a generator to provide minimal power to our home to keep our refrigerators and water well pump running so we could remain in our home during the repair. So thoughtful! They had to excavate a trench, lay replacement conduit and cable, and backfill. Throughout the work they handled all the communication with the power company to disconnect us from the grid, inspect the work, and reconnect us. Finally they provided the necessary documentation for our insurance claim. They were at our house for over a week from dawn to dusk even through a holiday weekend. What a great work ethic! The service from Twin Tiers is everything we could expect and so much more!"

"It was absolutely wonderful. They were very professional and devoted young men."

"Had a leak in the house while we were out of town. They were quick to show up. Then proceeded to disconnect the internet, cameras, security system and heating controls. Not a good thing to happen while you are away. They informed our neighbor the cost and that we would be billed. I told the neighbor that all the systems were disconnected. They told her it wasn’t them. I called the company and was told “they found an empty plug and didn’t unplug anything”. Days later I got someone to the house to reconnect what they had unplugged. After informing them of their mistake, I was told that my house was unsafe and they would have plugged it back in if I had asked them. Say wha?? Gaslight much? They also proceeded to bill my credit card the day of their visit. No apologies, no accountability, no professionalism, no courtesy, no nothing. Just Overpriced, Rude and dishonest. Avoid"