Holbrook Heating & Air Conditioning Inc

4.6(
89
)

About us

Family owned & operated. I-81 corridor from Watertown to Binghamton, including Ithaca, Cortland, Syracuse area.East from Albany going west to Batavia area. Also, covering Hudson Valley Region.

Business highlights

43 years of experience

Services we offer

Air duct cleaning, heating & air conditioning.

Reviews
4.689 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
4%
3
4%
2
2%
1
6%
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Showing 1-25 of 89 reviews
Lisa P.
Jan 2023
1.0
One word to describe Holbrook Heating, INCOMPETENT!!! **STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME, MONEY AND HAVE UNNECESSARY AGGRAVATION IN YOUR LIFE** I purchased an extended warranty with the company I bought my HVAC unit, and Holbrook Heating was their designated contractor to install and maintain. HVAC unit was installed on 12.4.19, the compressor had to be replaced 3 times in 3 years, which is UNHEARD of, and it still did not work!!! After the 2nd compressor went at end of June 2022, I was told from Holbrook, they no longer service my area, so I would have to contact the new service company. I had to pay $149 for service call. New service company said I needed a new compressor and freon as there is a big leak. I told them that is impossible as compressor was just replaced a year ago and freon replaced, that means this would be the 3rd compressor! When they heard that, they told me they did not want to get get involved in this mess as they've never heard of 2 compressors breaking down in 2 years in all the years they've been in business. They said it's clear there is something gravely wrong and Holbrook had to deal with it. That's when Holbrook said they would do me a favor, (wink wink) and replace for me. Because of their incompetence, I went without A/C basically this whole summer! They installed 3rd compressor and added more freon on 8.16.22, I specifically asked them if they fixed the leak, as I cannot go through this anymore, the tech said there was no leak, valves needed to be tightened (I had to pay for freon thats not covered under warranty). 3 months later not working again! Rather than come back to address issue in mid November, when I still had warranty, (heat was only blowing out warm, then turned to cold air) they placated me stating all was fine with unit as its more energy efficient now. In beginning of December compressor started making really loud noises again. When I called them on 12.12.22, I was told my extended warranty expired on 12.4.22!!! And now I would have to pay $250 for service call and $250 an hr after that, as again, THEY NO LONGER SERVICE MY AREA. I then asked to speak to Scott Rossen, the owner, as how could he charge me this amount when clearly there's something wrong!! I'm still waiting for a call back, I won't hold my breath! Since I was no longer under warranty, I called another HVAC person, the first thing he told me is I had a huge leak and my freon is pouring out again!!! This is the reason why the compressor kept on breaking down. The compressor would need to be replaced again if I didn't call the new HVAC company. Also the thermostat Holbrook replaced, was not compatible with my system, so that's why heat never came out hot, only warm, then turned to cold air. New HVAC person fixed leak and installed proper thermostat within 4 hrs that Holbrook couldn’t fix in 3 years!!!! I had to pay $2200 in total for this visit (freon, new thermostat and their time). In total I paid almost an additional $3,000 because of Holbrook's incompetence. I'm more annoyed over the unnecessary aggravation and the time I wasted on them. I purchased a new HVAC system so I wouldn't have issues, all I had were issues because of them ughhhh
Edward S.
Aug 2022
2.0
Installation seemed to go well, but a few months later the heat pump failed. After three years and countless service calls, the heat pump still fails regularly. Whatever the problem is, they can't seem to diagnose and fix it. This past winter, I spent about $1,000 on emergency oil because they couldn't fix it until spring. They fixed it in May, but now, in early August, it's out again and I have to rely on a window air conditioner for cooling. I have yet to go an entire heating or cooling season without another failure.
Mary M.
Apr 2022
5.0
Yes, I recommend this pro
$11,000
Each phase of the project was managed very well by the team from Sales, front office, estimating, installation, and coordination. The team responded to all our questions in a timely manner and kept us informed at each stage. The installers worked through the issues at our 100 year old property to accommodate the placement of the various system components and electrical connections. Coordination between the team members was key.
Marjorie B.
Oct 2018
3.0
$280
When Holbrook installed the furnace, I had no need for the included Tstat. I received no deduction from the total cost then and now, when a new Tstat was required, I was charged. I fully expected to pay for the service call, and the installation time charges, but I did not feel I should pay (again) for the Tstat. There was no consideration of my spending thousands with them. It was like I was a new customer. They did follow up with an email asking for my feedback via "click link below", however it contained no link! When I responded that they needed to send me their link, I received no reply. Also, I am guessing on the total cost of the visit, as I received no receipt whatever.
Jeremy Y.
Mar 2018
2.0
$1,500
Had a section of our hot water system freeze this winter. Holbrook came out - “yep! It’s frozen and there is nothing we can do until warms up. Buy some space heaters. That’ll be $354 please” Had them back out because they took $100 off the next visit (no “callout” fee for the same problem in 30 days). Pipes unfroze on their own. Needed new antifreeze in system. They pumped in 15 gallons and charged me $1000. The guy was nice but had to keep calling someone to figure out exactly how to do it. The cost of the antifreeze they used would have been $354 shipped if I had bought it myself. After watching the guy do it, I realized I should have just watched a YouTube video and done it myself - it was that easy. So what would have cost me about $425(with a pump), they charged me 3 times that. Highway robbery preying on the trusting like me. I’m going to have 3 mini-split AC systems put in this summer along with a furnace overhaul. I’ll never use Holbrook again as it’s obvious they gouge.
Response from Holbrook Heating & Air Conditioning Inc

"I'm sorry that Mr. [Member Name Removed] felt that we did not perform the work to his satisfaction. We received a call from this customer at 8:53 a.m. Saturday, December 30th stating that there were frozen baseboards in the dining room, kitchen and master bedroom. We quoted the emergency pricing and sent a technician there to determine the next step. The technician found that all the zones were heating except the one. There was no access to the zone from underneath the addition. We had purposely brought the pipe thawer to use, but unfortunately, the piping materials for the zone was not conducive to being able to use (pex tubing). Determining that there was no other recourse, the technician then showed the customer how to open the zone if it warmed up and to call us when it was thawed. In summary, we went there with the intention of getting the customer heat in that zone. Due to the circumstances with boiler piping materials and zone configuration, there was not anything that we could do. The temperature that day was a high of 19 and a low of 0 (in Syracuse -- colder in his area). Many customers with hot water baseboard/radiant systems had problems. We did our best that day to get zones opened up and running. I will note that this customer called us back on January 11th to schedule an appointment to bleed the lines and add antifreeze. We returned, waived the service call as he noted, and added the antifreeze. Holbrook Heating does not gouge customers. We are transparent with our pricing and strive to get each and every customer heat during the initial visit. We are one of the few companies in this area that will come out the same day that you call us -- no waiting for 2-5 days due to backlogged calls. Understandably, we are not able to overcome situational constraints within a customer's home. We did our best and we stand behind that."

Nicholas P.
Jan 2018
5.0
Yes, I recommend this pro
Great job!
Eugene T.
Sep 2017
5.0
Yes, I recommend this pro
Well. Updated old parts.
Response from Holbrook Heating & Air Conditioning Inc

"Thank you for being one of our loyal Preferred Customers, sir. And thank you for taking the time to leave this positive rating."

Yvonne R.
Jul 2017
5.0
Yes, I recommend this pro
I hired Holbrook Heating Co. through Home Depot, not Angie's List. But since they are on this site, I want to say that they installed both my new water heater and AC units about 1 year ago. Both units are running great and they did a very professional job. I would definitely recommend their services!
Tom G.
May 2017
5.0
Yes, I recommend this pro
$6,000
Response from Holbrook Heating & Air Conditioning Inc

"Thank you for the positive rating! Please call us if you need anything...we're always here to assist!"

Thomas G.
May 2017
5.0
Yes, I recommend this pro
Everything went great. Good people and quality work.
Response from Holbrook Heating & Air Conditioning Inc

"Thank you Mr. [Member Name Removed] for being such a loyal customer and for your kind words regarding our company!"

Ian P.
Feb 2017
5.0
Yes, I recommend this pro
$128
Their price is average. They are very knowledgeable and dependable. They showed up when they were supposed to, did what they were supposed to do, and did not try to sell me extra things.
Eric S.
Feb 2017
5.0
Yes, I recommend this pro
$10,000
Estimate went awesome very informative they were honest they told me why I shouldn't go with the system that another company recommended and they backed up why I shouldn't go with it which is huge very knowledgeable strongly recommend using these guys system works amazing
Mike H.
Feb 2017
1.0
Will NOT, repeat NOT do business with HOLBROOK HEATING ever again!!!!
Response from Holbrook Heating & Air Conditioning Inc

"Mr. [Member Name Removed] neglects to mention that Holbrook Heating provided an estimate for a replacement boiler in 2012, but he went with another company. When the other company would not or could not make the repairs, he called [Member Information Removed]. This boiler was sold oversized for his home which was causing its own set of problems. When we arrived for the final repair, Mr. [Member Name Removed] and his son were aggressive towards our technicians, but we remained and let the manufacturer representative perform diagnosis as he was requested to do. We appreciate the fact that this customer not call [Member Information Removed] back again. We've been in business for over 30 years and our technical skills, customer service and willingness to work with customers is what we pride ourselves in. Unfortunately, it didn't work out in this case. We wish Mr. [Member Name Removed] only the best in his life and HVAC endeavors."

Bridget S.
Jan 2017
5.0
Yes, I recommend this pro
$1,500
I called them in a panic, as it was a holiday and February. They even brought a used furnace to save me money!
Eddie M.
Dec 2016
4.0
Yes, I recommend this pro
unknown
Kirk M.
Nov 2016
1.0
$75
Holbrook hvac person came, looked everything over, said I needed over $1,000 of work to replumb everything. He then moved a recirculating section on the coal boiler to completely OFF. I have been working with a rep with the coal boiler company, who had a diagram, and photos of what I had. This Holbrook rep was completely WRONG in everything he did, MOSTLY the valve he turned off. I spoke with the coal boiler company, they said this could create an EXPLOSION!! Good thing I called, I quickly undid what this moron from Holbrook did, averting disaster. Told the manager at Holbrook this, they only halved my "service charge." Really? Why is it so hard to find people who know boilers?
Cheryl W.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Debra D.
Sep 2016
3.0
Yes, I recommend this pro
$200
They were there twice. I had the guy once because my heating system was making horrendous noises last fall. I had somebody out for that. The guy was trying to tell me I had a cracked heat ex-changer and he was measuring 3 parts to a million carbon monoxide inside my furnace and he was like, 'it's cracked and it could get bigger.' That it would cost me a lot of money if I had to have an emergency install in the winter. So I said to him that I don't care about 3ppm, I said I'm a chemist and I realized that if you have 3ppm in a 1sqft area inside your furnace, it's not going to be anywhere near the permissible exposure of like of 70ppm in the house and he was trying to scare me. Well, that didn't scare me, what scared me was the fact that I might have to pay $4000 for a new furnace.
Michelle B.
Jul 2016
5.0
Yes, I recommend this pro
$6,100
Holbrook was fantastic from the start! We were connected to them through Home Depot for an a/c quote. Their salesman Brett was terrific. He arrived on-time, was very professional, and explained the options thoroughly. Our home needed an electrical upgrade before the a/c installation and Holbrook facilitated that. The electrician was extremely professional and courteous. He also did top-notch work compared to what the previous owners had. Once the a/c could be installed, the gentleman that did it were on time, professional, and quick. When there was a small snafu at the end of the day, Holbrook quickly addressed it at their expense. I could not recommend Holbrook enough!
Joan F.
Jun 2016
5.0
Yes, I recommend this pro
.
David D.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Julie B.
May 2016
5.0
Yes, I recommend this pro
unknown
Janet M.
Feb 2016
5.0
Yes, I recommend this pro
$340
.
Response from Holbrook Heating & Air Conditioning Inc

"Mr. & Mrs. [Member Name Removed] are loyal customers of ours for many years. Thanks to them for taking the time to give us an A rating!"

Cheryl E.
Dec 2015
5.0
Yes, I recommend this pro
$350
unknown
Sean C.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 89

Licensing

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FAQ

Holbrook Heating & Air Conditioning Inc is currently rated 4.6 overall out of 5.
No, Holbrook Heating & Air Conditioning Inc does not offer free project estimates.
No, Holbrook Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Holbrook Heating & Air Conditioning Inc does not offer a senior discount.
No, Holbrook Heating & Air Conditioning Inc does not offer emergency services.
No, Holbrook Heating & Air Conditioning Inc does not offer warranties.