Founded 1982 • With Angi since March 2010
Service Provider Response
I'm sorry that Mr. [Member Name Removed] felt that we did not perform the work to his satisfaction. We received a call from this customer at 8:53 a.m. Saturday, December 30th stating that there were frozen baseboards in the dining room, kitchen and master bedroom. We quoted the emergency pricing and sent a technician there to determine the next step. The technician found that all the zones were heating except the one. There was no access to the zone from underneath the addition. We had purposely brought the pipe thawer to use, but unfortunately, the piping materials for the zone was not conducive to being able to use (pex tubing). Determining that there was no other recourse, the technician then showed the customer how to open the zone if it warmed up and to call us when it was thawed. In summary, we went there with the intention of getting the customer heat in that zone. Due to the circumstances with boiler piping materials and zone configuration, there was not anything that we could do. The temperature that day was a high of 19 and a low of 0 (in Syracuse -- colder in his area). Many customers with hot water baseboard/radiant systems had problems. We did our best that day to get zones opened up and running. I will note that this customer called us back on January 11th to schedule an appointment to bleed the lines and add antifreeze. We returned, waived the service call as he noted, and added the antifreeze. Holbrook Heating does not gouge customers. We are transparent with our pricing and strive to get each and every customer heat during the initial visit. We are one of the few companies in this area that will come out the same day that you call us -- no waiting for 2-5 days due to backlogged calls. Understandably, we are not able to overcome situational constraints within a customer's home. We did our best and we stand behind that.Service Provider Response
Thank you Mr. [Member Name Removed] for being such a loyal customer and for your kind words regarding our company!Service Provider Response
Mr. [Member Name Removed] neglects to mention that Holbrook Heating provided an estimate for a replacement boiler in 2012, but he went with another company. When the other company would not or could not make the repairs, he called [Member Information Removed]. This boiler was sold oversized for his home which was causing its own set of problems. When we arrived for the final repair, Mr. [Member Name Removed] and his son were aggressive towards our technicians, but we remained and let the manufacturer representative perform diagnosis as he was requested to do. We appreciate the fact that this customer not call [Member Information Removed] back again. We've been in business for over 30 years and our technical skills, customer service and willingness to work with customers is what we pride ourselves in. Unfortunately, it didn't work out in this case. We wish Mr. [Member Name Removed] only the best in his life and HVAC endeavors.Service Provider Response
Thank you so much for taking the time to comment on your experience with our company. You make us so proud of our awesome employees! Thank you for placing your trust in us with your HVAC needs. Feel free to call us at any time if we can assist further. Thank you again!Service Provider Response
This customer was a first time customer in January 2014. We had scheduled the call because there was an oil leak on the burner in the furnace. When we sent our technician, he diagnosed the problem and, as we typically do, we quoted the pricing for repair. He also quoted for a new furnace. We are happy that this customer found someone to do his work less expensively. Sometimes that does come at a cost - shorter labor warranties, less experience, etc. We have been in business for over 30 years and are proud of the work that we do. We are committed to all our customers - new or existing.Angi Certified
Offers Coupon
Serving most of Central New York we are a small, newer HVAC company with years of experience in the industry. Offering competitive pricing an multiple brand options. Free estimates for all new installs.
Angi Certified
2012, 2013, 2014, 2015, 2016, 2017, 2018, and 2019, 2021 Super Service Award Winners! Murray's Heating is the only HVAC company in CNY to have achieved such recognition of superior service. At Murray's Heating & Air Conditioning, MHAC it has been our pleasure to serve our community for over 30 years. They are committed to offering quality products and service since the very beginning. Some features that make your choice an easy one include: Neat, professional Installers, family operation with Golden Rule philosophy, assistance with rebate and warranty paperwork, free estimates and attractive financing packages, and a truly genuine desire to make you a happy customer for many years! We do business the old-fashioned way - if you don't need it or want it, we won't try to sell it to you! Award winning service year after year!
Angi Certified
Licensed Master Plumber. All employees are security background checked. Small jobs. Big jobs. Residential and commercial plumbing. We also do our own digging for water and sewer services. We are professionals and will always strive to satisfy every customer. We stand behind our work and warranty everything we do. If you have an issue with our service please call our office and let us work to figure out a solution, we can't fix a problem if we don't know about it. We want to be your plumber for life.