Isaac Heating & Air Conditioning

"Thank you for the A rating! We are so glad to hear that you had a wonderful experience upgrading to a new system and utilizing the programs and discounts that are available for homeowners. We appreciate you business, and thank you for choosing to work with Isaac."

"Thank you for the feedback on your annual precision tune up and safety check! We are so glad to hear that you continue to have wonderful experiences with your Isaac technicians. We appreciate your business."

"Thank you for the A rating! So glad to hear that Peter was a joy to have in your home and offered technical expertise that you could use after his visit was over. We appreciate your business, and thank you for choosing Isaac."

"Thank you for the A rating for your boiler installation! So happy to hear that it was such a pleasure to have the technicians in your home, and that you feel confident in the work they did. We appreciate your business!"

"Thank you for the A rating! We appreciate your business and are glad to hear that you had such a wonderful experience."

"Thanks [Member Name Removed] for taking the time to acknowledge the efforts of the Isaac team. We are here to take care of you and your home day and night, so if the need ever comes up please give us a call, or an e-mail or use live chat if you prefer. Any of those are fine by us, we just want to make it easy for you. Eric Knaak"

"Thank you for sharing this with other A.L. users, we truly do appreciate you taking the time to fill this out. Thank you for choosing Isaac, we have an amazing group of professionals here and taking care of you and your family is their top priority. Eric Knaak"

"Josh is a good technician and we really appreciate you recognizing him and his efforts. We appreciate you choosing Isaac and if there is anything we could have done to improve the experience please let us know and we will correct it. Thank you for the opportunity! Eric Knaak"

"Thank you for the very nice comments about Tyler and Jon, if the [Member Name Removed]'s are happy then we are happy. It's feeling like we are going to be needing the furnace and the heat sooner than later and having that piece of mind is huge. Here's to a cold but comfortable winter and possibly a little snow too. Eric Knaak"

"We are sorry that the heat wasn't working for you but we are very happy to know that it was taken care of to your satisfaction and that the complete cost was covered by your Gold Seal. Now that the temperatures are cooling off that furnace will be needed more than ever. Thank you for being a Gold Seal client, we do appreciate the trust you have placed in our team. Eric Knaak"

"Thank you very much for sharing your story, we were honored to be in your home and we will be here if you need anything. Eric Knaak VP & General Manager"

"Thank you for the very generous response, our team of professionals who do the work really do appreciate it when clients recognize their hard-work and craftsmanship. We cannot thank you enough for the opportunity to be your service provider of choice, this means a lot to us and when you need us, we'll be there."

"Thanks for selecting Isaac and providing an A review. Glad we could help."

"Thanks for working with Isaac and congrats on being a gold seal customer. Regular cleanings and protection for your equipment is a wise choice. We look forward to working with you in the future."

"Thanks for selecting Isaac and providing an A review."

"Dear Client and Angie's List Member, Let me start by saying that I apologize for your dissatisfaction with our installation nearly 6 years ago and your impressions from the service call this past May. Unfortunately this was the first I have heard of the issue, for had I known earlier I may have been able to clear up a few things that you are concerned about. My hope is that my response now will answer some of your concerns and rebuild some confidence in our processes at Isaac with regard to training and education. At Isaac, we have an extensive training and education program through our own, accredited in-house Isaac University. This includes over 4 years of classroom, lab and field study conducted by our own licensed instructors and field experts. We are extremely proud of the fact that after just the first 6 months at Isaac, most of our field personnel will have more formalized instruction than our competing employers personnel will have in a lifetime! This allows us to put the best trained and educated, highest quality individuals in the homes and buildings of our clients, and we are constantly learning and improving as an organization. Ironically – your experience 6 years ago and the fact that there was a junior technician on your job last May is the result of the Isaac University program and the challenges it is designed to address; constantly improving our skills and abilities, a better client experience, a more efficient end product, not to mention overcoming the challenge in the trades of attracting and retaining individuals looking for a career. A recent study indicated that the HVACR trade will have over 200,000 unfilled positions in the next 10 years, and our Isaac University program, with the class, lab and field study, is a key component of answering this challenge while building careers for individuals entering our industry. With regard to your point of it taking longer because a junior technician was being trained and educated on the job, we’ve done internal studies of our OJT program and how much it ‘delays” the performance of an average job. Surprisingly, the result is about 10 minutes or less.I appreciate your concern that the fact we were engaged in OJT on the job caused a delay in service, but the fact is that there is no appreciable effect in the time on the job. Also, as you mentioned, we quoted a “book” price for the repair, which means we charge a flat rate for the repair with the price pre-set and not affected by how many technicians are on the job or how long it takes. Unfortunately, we have no control over the weather (although I do wish sometimes we did:), and your job was delayed because our safety standards do not allow our technicians to work in the rain on electrical components. Hence, it was unavoidable that we needed to delay the repair to the next day. Please forgive the long response, but I felt that the back-story of what you witnessed, and our goal to provide superior service, and employ a continuous improvement process (6 years ago to today) would offer some additional insights and hopefully alleviate some of your discontent If you would be willing to give us another shot at proving to you the value of our services, I would be willing to personally work out a discount for you. My e-mail address is copied in my signature below. Please feel free to contact me directly. Thank you again for your feedback and I sincerely hope that we can retain your business. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Valued Client and Angie's List Member, Thank you for your business and for the overall "A" rating! Please know that we greatly appreciate your business and we look forward to serving you again. Thank You Again! Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for the positive rating and I'm glad we were able to save you a service call with just some good advice. We are always focused on creating long-term, lasting relationships with our clients, and it's not just everything we do, but the things we don't do that build the relationship. Not charging a client or saving them from a service fee are part of that. Thanks again for your review and as always, please let us know if we can be of assistance in the future. Comfortably Yours, Ray Isaac President [email removed]"

"Dear Client and Angie's List Member, Thank You for your business and for using Angie's List to share your experience with others. We appreciate your business and I appreciate the great rating you have given us. I did however, notice that you rated us a "C" under price. As I have said many times before, quality, professionalism, security, and top level service does have a cost, and although we admit that we are not the least expensive in the market, we continually challenge ourselves to be the best. I hope that we can continue to prove our value to you, for we define value as "where price and quality meet". Thanks again and please let us know if you should need anything. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your business and for your reply. We truly appreciate your continued patronage and we will work hard to maintain your trust in Isaac. If you should need anything, please do not hesitate to let us know. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Angie's List Member, I reviewed both service records from our visits this past summer and I would like to clear a few things up for the record on Angie's List. First, the technician who responded to the first call found the unit completely frozen solid and that the filter was clogged, not allowing airflow across the coil. There was a tremendous amount of dirt and hair on the filter due to the numerous cats present in the basement. He quoted you a charge to defrost the coil which would have allowed him to perform additional diagnostics, but you refused this service. He turned the unit off to prevent further damage and set the fan to run continuously to thaw the coil. You signed off on this ticket and paid him for the service fee of $89 and an agreement to cover media filter replacements for 2 years. The second technician arrived several days later to respond to a "no A/C" situation, but was not able to stay in the basement for any period of time due to the odor of the cat urine and litter boxes. He informed you of this and you became angry and called our office to enter a complaint. I apologize that this situation occurred but we take the health and security of our employees very seriously and do not require them to perform their duties in either unsafe environments, or where they cannot perform their duties completely due to extenuating circumstances. We would be happy to respond to the original service request, but the situation in the basement must be rectified first. Again I apologize and hope you can respect the priority we place on our professionals. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, I apologize for the delayed response to your review as I just saw it in the in-box on our Angie's List review page. I want to thank you for your business and for taking the time to review us. We greatly appreciate the positive ratings. Again, my apologies for the delay and thank you for your time. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your decade of patronage and for being a Gold Seal Member. I see that we you have called on us for a variety of services, and please know that we greatly appreciate your business and will continue to work diligently to maintain your trust in Isaac. As always, if there is ever anything you should need, please do not hesitate to let us know; "When you need us, We'll be there." Thank you again for your business, and for your "Straight A" ratings. Comfortably yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your rating and for being another satisfied Gold Seal member. I'm glad that you were happy with our services and the value of your Gold Seal agreement. If you should need anything, please let us know. Comfortably yours, Ray Isaac President [email protected]"