HOME POWER SYSTEMS

Excellent, the sales person Rusty was very nice and covered everything very well. The group that did the install also did a very good job, no issues.

The crew showed up at the appointed time. The work was done properly,and after they were finished, you couldn’t tell they were there. They explained and demonstrated they System Operation. It was truly a pleasure dealing with them.

It's always good.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

They were very good. It clicks on within a minute if the power goes out. The workers were great. We ended up buying them pizza for lunch because they were so good.

It now works perfectly thanks to HPS. The one we dealt with is in Syracuse.

It didn't cost me anything and I was really pleased with their work.

Home Power Systems just completed the installation of a whole house backup generator for us and we are both very impressed and pleased. They did a great job for us and I recommend them without reservation.
We previously had a gasoline powered backup generator that was only sufficient for a few circuits (furnace, refrigerator, water pump, etc.). While that was nice to have, it wasn't very convenient. It had to be started and connected manually, and of course we most often lose power in the middle of some nasty weather. I can tell you from experience that hooking up and starting a gasoline powered generator in the dark during a sleet storm isn't particularly fun (although I certainly liked having it once I got it going).
The other issue is having enough fresh gasoline. Even with stabilizer, it's not a great idea to have gasoline sitting in a fuel tank or gasoline can for months at a time. So I kept the tank on the generator empty and a couple of 5 gallon cans in a storage shed. That meant that every couple of months, when I was being conscientious, I had to pour the 5 gallon cans into my car and refill them.
We have natural gas so I decided to look into getting a natural gas powered generator. I did quite a bit of research, beginning with talking to one of my brothers who does facilities management in New Jersey. He has two gasoline powered generators at home and manages buildings that have backup generators as well. He told me that he liked the Generac brand.
He also reinforced the prudence of going with natural gas if you can. He and his family and his clients were without power for over a week after Super Storm Sandy. The gas stations were without power as well so he had to make long trips into Pennsylvania with as many gas cans he could find to keep the generators going.
I then did a lot of searching on the web, called the local gas company and visited the big-box stores.
Generac is a well-respected brand so I decided to focus on them. As with many things, the Internet has made it easy to check out prices on the generator itself. That's very competitive between sources. The question is who's going to do the installation.
Home Power Systems came up when I looked for approved Generac installers. Their website look good and the reviews on Angie's list were positive. I decided to give them a call.
I had a great conversation with Jim on the phone. Everything he told me was consistent with the research I had already done. He was very friendly, very knowledgeable, very helpful and not at all pushy or and quot;salesyand quot;. in our initial conversation, I told him that they had a reputation for doing good work but being a little bit pricey. He gave a very satisfactory response, stating that installing generators was their only business and they focused on quality work and exceeding expectations. He realized that they probably wouldn't have the lowest bid but he could guarantee that they would do a great job. He then went on to detail their way of doing things and the specialized equipment they use.
The next step was to arrange for a site visit for an estimate. We set a date for week out and Phill arrived as scheduled. He was very personable and very professional. We walked around the exterior of our home and he noted where the utilities came in, where the gas meter was and suggested where the generator might be placed. He also checked out our electric service to estimate what our power needs might be.
After the inspection we sat down and talked about the possibilities. He had a very complete presentation on his iPad. He had pictures of the generators themselves, how they went about the installation, installation options, pictures of final results and more. He explained our options and the price of each in a thorough and clear manner.
We decided to go ahead and we were able to develop a very detailed, explicit contract on the spot, again using the iPad. Phill then took pictures of all the appropriate parts of the home so the installation team would know what the site was like before they arrived.
On the scheduled day, Tom, Lou and Tim showed up precisely on time. They were all friendly and easy to work with. We reviewed the planned installation and I confirmed where we wanted the generator to go and they got to work. It took from 8 AM to approximately 3:30.
The finished job was great. Tom went over the generator with us, then showed us exactly what they had done. The gas line and electrical work and transfer switch hook up were all very neat and workmanlike. He tested the installation by switching off the power from the street. As promised, the generator switched on automatically within 10 seconds. He asked use to go through the house and basically turn everything on while he checked power draw. Everything in the house work normally and we were well within the capabilities of the generator.
When the crew left, the only way you knew they were there was the fact that the generator was installed. There was no dust, no dirt, no disruption of the yard around the installation site.
I should also mention that Home Poweer Systems took care of getting a permit, getting the post installation electrical inspection done on the day of installation and contacting the gas company. Obviously, it was very convenient not to have to worry about those details.
In summary, this was a very positive experience. I can't imagine it going any more smoothly. If their price is a little higher than some other contractors I suspect this is a case of getting what you pay for. Given the quality of their work, I feel we got an excellent value.

They are pricey. However, they seem to do the job. So I hired them to come back for the next three years to do it every year. They are not so pricey that I don't want to do it. It was a little pricier than I thought the job demanded. But I want the job done right.

I am happy to have had them over and will see them again for yearly maintainence. Everything went well.

It is expensive but we need to always have power so it is worth every penny. The system has been fine; I have no complaints about it. They came out, gave us a quote, set a date and did everything they said they were going to do. It worked beautifully.

Everything was excellent. They arrived at 7:30AM and worked all day and had the job completed by late afternoon. A complete stress test was performed after the installation was complete and they trained us completely on the component detains, use and operation of the system.

They were very quick in finding the problem, they knew what they were doing and did it well. They solved the problem well.

We are very pleased with them. We had gotten very good recommendations when we chose them initially as a vendor. We had several companies give us estimates and make presentations. We thought they not only had the best price but they were the most professional. They were prompt, thorough and cleaned up after themselves. They made suggestions and have come when they are supposed to for the servicing. We have been pleased. We would certainly recommend them. Their quality is excellent.

Home Power Systems' president gave us an estimate, with thorough explanations. After we chose them as our vendor, he returned to review the job and have us sign a contract and the installation was done a week later. Jim, the president, was at our door, with the generator and the crew, at 7:30 am to start the job. It was done by mid-afternoon. They even chose to paint the black iron pipes white to match the house. We were very impressed with all our dealings with them. They were prompt, professional, knowledgeable, courteous and neat! The Town's inspector was here this morning and he too was impressed with their work